At a Glance
- Tasks: Lead operations for Product & Engineering, optimising processes and driving team initiatives.
- Company: Sierra, a cutting-edge AI platform focused on enhancing customer experiences.
- Benefits: Unlimited paid time off, health benefits, and a supportive work culture.
- Other info: Diverse workplace valuing unique experiences and perspectives.
- Why this job: Join a dynamic team and shape the future of AI in a collaborative environment.
- Qualifications: 6-8 years in Product Operations or similar, with strong organisational and communication skills.
About us
At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid, Munich, Singapore, Tokyo, and Sydney. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.
What you’ll do
- Run the operating cadence for Product & Engineering: own planning cycles, roadmap workflows, initiative tracking, sprint planning, and team initiatives.
- Design and optimize key processes like product reviews, retrospectives, team syncs, and engineering demos to drive clarity and velocity.
- Build and maintain operational artifacts such as roadmaps, planning docs, capacity trackers, dashboards, and retros that keep everyone informed and aligned.
- Coordinate cross-functional initiatives that span Product, Eng, Design, Brand, Sales, and Ops teams—driving alignment, timelines, and accountability.
- Partner with product, eng and marketing leads to create scalable frameworks for goal-setting (e.g., OKRs), prioritization, and execution.
- Analyze operational data and team feedback to identify friction points and implement systems that improve execution and outcomes.
- Build our internationalization operations playbook and continuously improve it so we can scale with quality and intention.
What you’ll bring
- 6-8+ years of experience in Product Operations, Business Operations, or Program Management in a high-growth, product-led company.
- Proven track record building and scaling operational processes from scratch.
- Highly organized and methodical; you bring rigor, structure, and momentum to ambiguous situations.
- Excellent written and verbal communicator—clear, succinct, and persuasive across stakeholders and levels.
- Comfortable using tools like Linear, Figma, Google Drive, or similar to create systems that stick.
- Strong analytical instincts with proficiency in Excel/Sheets; SQL or dashboard experience is a plus.
Even better…
- Experience at an early-stage startup or scaling product org.
- Familiarity with OKR frameworks, roadmap tools, or product analytics platforms.
- Background in product management, engineering, or consulting/strategy with deep operational exposure.
- Experience with vendor management and localization expansion efforts.
Our values
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones.
- Craftsmanship: We get the details right, from the words on the page to the system architecture.
- Intensity: We know we don’t have the luxury of patience. We play to win.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes.
What we offer
- Flexible (unlimited) paid time off.
- Medical, dental, and vision benefits for you and your family.
- Life insurance and disability benefits.
- Retirement plan dependent on country of employment.
- Parental leave.
- Fertility and family building benefits through Carrot.
- Lunch, as well as delicious snacks and coffee to keep you energized.
- Discretionary benefit stipend giving people the ability to spend where it matters most.
- Free alphorn lessons.
Be you, with us
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description.
Operations Manager, Product & Engineering employer: Sierra
Sierra is an exceptional employer that values creativity and collaboration, making it an ideal place for a Brand Designer to thrive. With a strong commitment to work-life balance, we offer flexible paid time off and comprehensive medical benefits, ensuring our employees feel supported both personally and professionally. Our dynamic work culture fosters growth and innovation, providing unique opportunities to make a significant impact in the EMEA region.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager, Product & Engineering
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Operations Manager, Product & Engineering at Sierra!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Sierra or be willing to refer you for that Operations Manager, Product & Engineering position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Sierra who’s on the lookout for their next Operations Manager, Product & Engineering star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Operations Manager, Product & Engineering role at Sierra!
We think you need these skills to ace Operations Manager, Product & Engineering
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Sierra. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Sierra
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Sierra. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
