Software Engineer, Agent (New Grad) in London

At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, France, Singapore, and Japan. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family.

What you’ll do:

• Design and deliver production-grade AI agents: You will build and ship highly performant, reliable, and intuitive AI agents that are central, mission-critical and drive revenue directly to Sierra's growth.
• Drive the Agent Development Life Cycle (ADLC): You will have complete ownership and autonomy from initial pilot through deployment and continuous iteration.
• Partner with large enterprises and cutting-edge startups: You will work directly with leaders at some of the world’s largest enterprises to understand their most pressing business challenges.
• Build the future of the platform: Your direct work with customers will guide the evolution of Sierra's core platform.

These are some examples of projects that engineers on our team have worked on recently:

• Design and build AI agents for large telecommunications and media companies that consistently outperform human agents in managing subscription churn.
• Develop and refine AI agents capable of navigating complex customer interactions.
• Create generalizable AI agent frameworks tailored for industry-specific use cases.
• Facilitate design partnerships for new product initiatives.
• Experiment with the latest voice models and figure out how to integrate them at scale.

What you’ll bring:

• Experience building and scaling end-to-end production systems.
• Strong technical problem-solving skills, especially in fast-changing, ambiguous environments.
• A builder and tinkerer’s mindset with high agency.
• Comfort working directly with customers to understand their needs.
• Excellent communication skills - clear, direct, and persuasive across technical and non-technical audiences.
• Experience building or deploying AI/LLM systems in production.
• Familiarity with tools that power today’s AI agents.
• Prior experience with React, TypeScript, and/or Go.

Our values:

• Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness.
• Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes.
• Craftsmanship: We get the details right, from the words on the page to the system architecture.
• Intensity: We know we don’t have the luxury of patience. We play to win.
• Family: We know that balance and intensity are compatible, and we model it in our actions and processes.

What we offer:

• Flexible (Unlimited) Paid Time Off.
• Medical, Dental, and Vision benefits for you and your family.
• Life Insurance and Disability Benefits.
• Retirement Plan with Sierra match.
• Fertility and family building benefits.
• Lunch, as well as delicious snacks and coffee.
• Discretionary Benefit Stipend.

We’re working to bring the transformative power of AI to every organization in the world. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team.