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- Tasks: Design multilingual voice experiences and ensure high quality for EMEA customers.
- Company: Join a cutting-edge AI company focused on human customer experiences.
- Benefits: Enjoy flexible time off, health benefits, and a supportive work culture.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Be part of an innovative team shaping the future of voice technology.
- Qualifications: 3+ years in experience design with strong multilingual skills.
The predicted salary is between 60000 - 80000 £ per year.
About us
At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid, Munich, Singapore, Japan, and Sydney. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.
What you’ll do
- You’ll be the regional voice experience designer for EMEA deployments, helping customers ship multilingual voice experiences faster while keeping quality high.
- Drive multilingual launches in EMEA: Own voice readiness across a portfolio of EMEA customers and languages, coordinating language launches, quality checks, and ongoing iteration.
- Run voice selection and improvement loops: Evaluate providers and voices for regional needs, recommend providers, models and voices, and push improvements with engineering and vendors.
- Conduct scalable voice design and selection sessions: Run high-touch sessions for strategic customers, with a focus on enablement, not ownership.
- Create regional best practices: Capture and document EMEA-specific voice guidance (text normalization, language and accent families, cultural norms, regional customer experience expectations).
- Set the bar for great EMEA voice: Partner with Voice Engineering and deployment teams to triage and resolve voice issues quickly, with clear artifacts and a bias to ship quickly while improving systems.
What you’ll bring
- 3+ years experience in experience or conversation design in a hands-on product craft role.
- Strong regional and multilingual instincts; high taste and high rigor for language, including: English (UK/International), French, German, Spanish, Italian, Portuguese, Arabic, Dutch and Nordic languages.
- Ability to handle multiple customer contexts simultaneously while staying organized.
- Confidence working directly with customer stakeholders in co-creation settings.
- Even better…Experience with speech synthesis and conversational agents.
- Deep expertise with EMEA language families.
- Familiarity with provider and voice evaluation.
- Linguistics, sound editing, and/or musical background.
- Experience enabling other teams via playbooks, training, and internal tooling.
Our values
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones.
- Craftsmanship: We get the details right, from the words on the page to the system architecture.
- Intensity: We know we don’t have the luxury of patience. We play to win.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes.
What we offer
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, as well as delicious snacks and coffee to keep you energized
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
Be you, with us
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description.
Agent Experience Designer, Voice (Multilingual) in London employer: Sierra
Contact Detail:
Sierra Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Agent Experience Designer, Voice (Multilingual) in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Sierra or similar companies. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Show off your skills in action! If you’ve got a portfolio or examples of your work, bring them along to interviews. It’s way more impressive than just talking about what you can do.
✨Tip Number 3
Prepare for the unexpected! Be ready for practical tests or case studies during interviews. They want to see how you think on your feet, so practice some scenarios related to voice design and multilingual projects.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our family at Sierra.
We think you need these skills to ace Agent Experience Designer, Voice (Multilingual) in London
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for the role! Share why you're excited about being an Agent Experience Designer and how your skills align with our mission to create better customer experiences.
Tailor Your Application: Make sure to customise your CV and cover letter for this specific role. Highlight your multilingual experience and any relevant projects that showcase your craftsmanship and attention to detail.
Be Authentic: We value authenticity, so don’t be afraid to let your personality shine through in your application. Share your unique experiences and perspectives that make you a great fit for our family.
Apply Through Our Website: For the best chance of success, apply directly through our website. This ensures your application gets to the right people and shows us you're serious about joining our team!
How to prepare for a job interview at Sierra
✨Know Your Languages
Since the role focuses on multilingual voice experiences, brush up on your language skills. Be ready to discuss your proficiency in the languages mentioned in the job description and how you can leverage them to enhance customer experiences.
✨Showcase Your Design Skills
Prepare to share examples of your previous work in experience or conversation design. Highlight specific projects where you’ve successfully implemented voice solutions, and be ready to discuss the challenges you faced and how you overcame them.
✨Understand the Company Values
Familiarise yourself with Sierra's core values: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. Think of examples from your past experiences that demonstrate how you embody these values, as they are crucial to the company culture.
✨Prepare for Collaborative Scenarios
The role involves working closely with customers and other teams. Be prepared to discuss how you handle co-creation settings and manage multiple customer contexts. Share any relevant experiences that showcase your organisational skills and ability to collaborate effectively.