At a Glance
- Tasks: Manage complex enterprise deals and streamline sales processes with cross-functional teams.
- Company: Join Sierra, a leading AI platform company with a collaborative culture.
- Benefits: Enjoy flexible paid time off, health benefits, and a supportive work environment.
- Other info: Dynamic team with opportunities for personal and professional growth.
- Why this job: Be at the forefront of AI innovation and make a real impact on customer experiences.
- Qualifications: 3+ years in deal desk or sales operations; strong analytical and communication skills.
The predicted salary is between 51750 - 63250 £ per year.
About us
At Sierra, we’re building a platform to enable every company in the world to build better, more human customer experiences with AI.
We partner with industry leaders such Soft Bank, Uber, Rivian, CLEAR, and Sutter Health.
We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family.
These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor and Clay Bavor.
Bret currently serves as Board Chair of Open AI.
Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook.
Bret was also one of Google's earliest product managers and co-creator of Google Maps.
Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs.
Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens.
Before that, Clay led the product and design teams for Google Workspace.
About the Role
We're looking for a Deal Operations Manager to sit at the intersection of Sales, Finance, Legal, and Product, helping structure, price, and close complex enterprise deals.
You'll be the operational backbone of our sales motion — ensuring deals move quickly, accurately, and profitably from proposal to signature.
What you'll do
- Own end-to-end deal support: structuring pricing, building proposals, and running approval workflows for enterprise and strategic deals.
- Partner with Sales to design and maintain deal desk processes, discounting guardrails, and approval matrices that balance speed with governance.
- Work cross-functionally with Legal, Finance, and Product to unblock non-standard terms, custom packaging, and multi-year/multi-product deals.
- Build and maintain tools/dashboards (Salesforce, Sheets, or internal systems) to track deal pipeline, cycle time, and win/loss trends.
- Analyze deal data to identify bottlenecks in the sales cycle and recommend process improvements.
- Support quote-to-cash processes, ensuring accuracy in contract terms, billing setup, and revenue recognition handoffs.
- Own special projects related to pricing strategy, packaging, discounting policy, and international deal structures.
- Leverage AI-native tools (e. g., Claude Code, Cursor) to automate repetitive deal workflows and create scalable systems.
- What you'll bring
- 3+ years of experience in deal desk, sales operations, revenue operations, or management consulting.
- Strong Excel/Google Sheets skills; comfort with financial modeling and deal economics (discounting, margin, ARR impact).
- Experience with CRM platforms (Salesforce preferred) and contract/CLM tools (e. g., Ironclad, Docu Sign).
- High attention to detail — you catch pricing errors and contract inconsistencies before they become problems.
- Ability to manage multiple live deals simultaneously under time pressure without sacrificing accuracy.
- Strong written and verbal communication skills; comfortable presenting recommendations to Sales leadership and executives.
- A proactive, builder mentality — comfortable creating process from scratch in an ambiguous, fast-moving environment.
Our values
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness.
We build trust in AI by making it more accessible, safe, and useful.
We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer
Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones.
Everyone at the company knows and spends time with our customers.
When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture.
We have good taste.
When we notice something isn’t right, we take the time to fix it.
We are proud of the products we produce.
We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience.
We play to win.
We care about our product being the best, and when it isn’t, we fix it.
When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes.
We are the best technology company for parents.
We support and respect each other and celebrate each other’s personal and professional achievements.
What we offer
- We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, as well as delicious snacks and coffee to keep you energized
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra’s policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans.
Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
Be you, with us
We're working to bring the transformative power of AI to every organization in the world.
To do so, it is important to us that the diversity of our employees represents the diversity of our customers.
We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team.
We encourage you to apply even if your experience doesn't precisely match the job description.
We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
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Deal Operations Manager employer: Sierra
Sierra is an exceptional employer that values creativity and collaboration, making it an ideal place for a Brand Designer to thrive. With a strong commitment to work-life balance, we offer flexible paid time off and comprehensive medical benefits, ensuring our employees feel supported both personally and professionally. Our dynamic work culture fosters growth and innovation, providing unique opportunities to make a significant impact in the EMEA region.
StudySmarter Expert Advice🤫
We think this is how you could land Deal Operations Manager
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Deal Operations Manager at Sierra!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Sierra or be willing to refer you for that Deal Operations Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Sierra who’s on the lookout for their next Deal Operations Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Deal Operations Manager role at Sierra!
We think you need these skills to ace Deal Operations Manager
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Sierra. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Sierra
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Sierra. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
