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- Tasks: Design multilingual voice experiences and ensure high quality for EMEA customers.
- Company: Join a cutting-edge AI company focused on human customer experiences.
- Benefits: Enjoy flexible time off, health benefits, and a supportive work culture.
- Other info: Diverse and inclusive environment with opportunities for personal and professional growth.
- Why this job: Be part of an innovative team shaping the future of voice technology.
- Qualifications: 3+ years in experience design with strong multilingual skills.
The predicted salary is between 60000 - 80000 £ per year.
At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid, Munich, Singapore, Japan, and Sydney. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family.
What you’ll do:
- You’ll be the regional voice experience designer for EMEA deployments, helping customers ship multilingual voice experiences faster while keeping quality high.
- Drive multilingual launches in EMEA: Own voice readiness across a portfolio of EMEA customers and languages, coordinating language launches, quality checks, and ongoing iteration.
- Run voice selection and improvement loops: Evaluate providers and voices for regional needs, recommend providers, models and voices, and push improvements with engineering and vendors.
- Conduct scalable voice design and selection sessions: Run high-touch sessions for strategic customers, with a focus on enablement, not ownership.
- Create regional best practices: Capture and document EMEA-specific voice guidance (text normalization, language and accent families, cultural norms, regional customer experience expectations).
- Set the bar for great EMEA voice: Partner with Voice Engineering and deployment teams to triage and resolve voice issues quickly, with clear artifacts and a bias to ship quickly while improving systems.
What you’ll bring:
- 3+ years experience in experience or conversation design in a hands‑on product craft role.
- Strong regional and multilingual instincts; high taste and high rigor for language, including: English (UK/International), French, German, Spanish, Italian, Portuguese, Arabic, Dutch and Nordic languages.
- Ability to handle multiple customer contexts simultaneously while staying organized.
- Confidence working directly with customer stakeholders in co‑creation settings.
Even better…
- Experience with speech synthesis and conversational agents.
- Deep expertise with EMEA language families.
- Familiarity with provider and voice evaluation.
- Linguistics, sound editing, and/or musical background.
- Experience enabling other teams via playbooks, training, and internal tooling.
Our values:
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones.
- Craftsmanship: We get the details right, from the words on the page to the system architecture.
- Intensity: We know we don’t have the luxury of patience. We play to win.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes.
What we offer:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, as well as delicious snacks and coffee to keep you energized
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
We’re working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn’t precisely match the job description.
Agent Experience Designer, Voice (Multilingual) employer: Sierra
Contact Detail:
Sierra Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Agent Experience Designer, Voice (Multilingual)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Sierra or similar companies. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by practising common questions related to voice experience design. Think about how your multilingual skills can shine through in real-world scenarios. We want to see your passion and expertise!
✨Tip Number 3
Showcase your work! Create a portfolio that highlights your best projects, especially those involving multilingual voice experiences. This is your chance to demonstrate your craftsmanship and attention to detail.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our family at Sierra.
We think you need these skills to ace Agent Experience Designer, Voice (Multilingual)
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about creating amazing voice experiences and how you can contribute to our mission at Sierra.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in multilingual voice design. We love seeing how your skills align with our values and the specific requirements of the Agent Experience Designer role.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your experience and qualifications are easy to understand. Avoid jargon unless it’s absolutely necessary!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at Sierra
✨Know Your Multilingual Stuff
Make sure you brush up on your language skills, especially the ones mentioned in the job description. Be ready to discuss your experience with different languages and how you've handled multilingual projects in the past. This will show that you understand the nuances of voice design across various cultures.
✨Showcase Your Design Process
Prepare to talk about your approach to experience and conversation design. Bring examples of your previous work, especially any scalable voice design sessions you've led. Highlight how you’ve collaborated with stakeholders to create effective solutions, as this aligns with their focus on co-creation.
✨Emphasise Customer Obsession
Sierra values customer obsession, so be ready to share specific instances where you went above and beyond for a client. Discuss how you’ve gathered feedback and iterated on designs based on customer needs. This will demonstrate that you align with their core values.
✨Prepare for Technical Questions
Since the role involves working closely with voice engineering, brush up on any technical knowledge related to speech synthesis and conversational agents. Be prepared to discuss how you evaluate voice providers and what criteria you use to ensure quality. This will show that you’re not just creative but also technically savvy.