At a Glance
- Tasks: Provide technical support and troubleshoot issues for customers in the plastics industry.
- Company: Join a market leader in ancillary equipment for the plastics sector.
- Benefits: Enjoy 25 days holiday, pension contributions, and health perks.
- Other info: Work in a fast-paced environment with opportunities for growth and development.
- Why this job: Be the go-to expert and make a real difference in customer satisfaction.
- Qualifications: Experience in technical support or field service with strong knowledge of plastics processing.
The predicted salary is between 30000 - 40000 £ per year.
Working closely with our client, a market leader in the supply of ancillary equipment to the plastics industry, we are looking for a Technical Support Engineer to support continued business growth.
Benefits:
- Company pension contribution of 5%
- 25 days holiday + bank holidays with an additional day holiday for every 2 years of service (up to a maximum of 5 extra days)
- Access to Smart Health App
- Free eye test every 2 years
- Enhanced Maternity and Paternity pay
- Death in service cover 2x salary rising to 4x after 5 years of service
- Income protection cover after 1 year of service
- Access to free and confidential independent financial advisor
- Will Writing Benefit
- Mon-Fri working week, 14:30 finish on a Friday
Remit:
This position could suit a skilled Mould Process Engineer, Service Engineer, or Maintenance Engineer with good communication skills looking to progress into a technical support role. An excellent opportunity for a skilled technical moulding professional with strong knowledge of plastics processing ancillary equipment and cooling systems.
The successful Technical Support Engineer will act as a Hotliner providing technical support as the first point of contact for customers, engineers, and subcontractors.
Role:
As Technical Support Engineer you will act as the primary technical contact for inbound hotline calls. In this role, you will ensure issues are captured correctly, diagnosed efficiently, and routed appropriately. You will provide immediate guidance and remote resolution where appropriate, own each issue from first contact through to resolution or formal handover, and ensure customers are not passed between departments or left in communication loops. You will prioritise work based on technical urgency and impact, identify trends, repeat failures, and early indicators of asset decline, and reduce reactive escalation by resolving issues earlier and more accurately. Additionally, you will highlight opportunities for preventative maintenance, customer training, optimisation, upgrades, or replacements.
Experience Requirements:
- Proven experience in a technical support or field service role is an advantage
- Strong technical understanding of plastics processing equipment and/or process cooling systems is essential
- Proven ability to diagnose faults verbally and remotely
- Confident troubleshooting across Windows and/or Linux environments, networking fundamentals (IP addressing, DNS, DHCP, VPNs, firewalls), and hardware diagnostics
- Ability to read, interpret, and act on logs, error codes, and system alerts
Professional & Personal Capabilities:
- Clear, confident communicator with both technical and non-technical stakeholders
- High level of ownership, accountability, and decision-making confidence
- Strong attention to detail with accurate ticketing and technical documentation
- Commercial awareness of service delivery, parts usage, and asset lifecycle value
- Calm, effective, and organised when working under pressure
- Comfortable operating in a fast-paced environment with competing priorities
Key Words: Technical Support Engineer, Field Service Engineer, Cooling Service Engineer, Technical Hotliner, Plastics, Injection Moulding, Ancillary Equipment, Process Cooling Engineer.
Technical Support Engineer employer: Sierra 57 Consult
As a Technical Support Engineer with our client, a leading supplier in the plastics industry, you will benefit from a supportive work culture that prioritises employee well-being and professional growth. Enjoy a competitive pension scheme, generous holiday allowance, and access to health resources, all while working in a dynamic environment that encourages innovation and collaboration. This role offers a unique opportunity to leverage your technical expertise while contributing to meaningful solutions for customers.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Get to know the company inside out! Research their products, services, and recent news. This will help us tailor our conversations during interviews and show that we're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Run through common technical support scenarios and how we’d handle them. This will boost our confidence and prepare us for those tricky questions during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give us insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, it shows we’re serious about joining the team!
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Support Engineer role. Highlight your experience with plastics processing equipment and any relevant technical support roles you've held. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your communication skills and ability to troubleshoot effectively.
Showcase Your Technical Skills:In your application, be sure to showcase your technical skills, especially in areas like Windows/Linux troubleshooting and networking fundamentals. We love seeing candidates who can confidently diagnose issues and provide solutions!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sierra 57 Consult
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around plastics processing equipment and cooling systems. Be ready to discuss specific examples of how you've diagnosed faults or resolved issues in the past.
✨Communicate Clearly
As a Technical Support Engineer, you'll need to communicate with both technical and non-technical stakeholders. Practice explaining complex concepts in simple terms, and be prepared to demonstrate your clear communication skills during the interview.
✨Show Ownership
Highlight your ability to take ownership of issues from start to finish. Share examples where you've successfully managed a problem through to resolution, ensuring that customers felt supported throughout the process.
✨Stay Calm Under Pressure
The role can be fast-paced with competing priorities. Prepare for situational questions that assess how you handle stress and maintain organisation. Think of times when you've effectively managed multiple tasks without compromising on quality.
