At a Glance
- Tasks: Diagnose machine faults remotely and provide top-notch customer support.
- Company: Join a leading global manufacturer in injection moulding machinery.
- Benefits: Enjoy a profit share, company car, private healthcare, and 25 days holiday.
- Other info: Great opportunities for professional development and career progression.
- Why this job: Make a real impact while advancing your career in a dynamic environment.
- Qualifications: 5+ years in injection moulding machinery with strong technical and communication skills.
The predicted salary is between 36900 - 45100 £ per year.
Overview: Working alongside our client, an established high profile global manufacturer and supplier of injection moulding machinery and bespoke automation, to source a site-based Service Hotline Engineer.
Benefits:
- Profit share bonus scheme
- Company car
- 25 days holiday plus bank holidays
- Extra day off for your birthday
- Private medical insurance
- Life assurance
- Long term service awards
- Employee assistance programme
- PerkBox
- Critical illness insurance
- Group income protection insurance
- Dental insurance
- Travel insurance
- Good pension scheme
- Death in service benefit
- Private healthcare
Remit: Exceptional job opportunity working for a premier market leader within injection moulding machinery and factory automation, offering an excellent company benefits package alongside extensive opportunities for development and career progression. The successful Service Hotline Engineer will act as the primary point of contact for technical enquiries and customer service. This position will suit a skilled Injection Moulding Engineer with strong machine maintenance background, technical expertise and professional communication skills.
Role: In the role of Service Hotline Engineer, you will be responsible for diagnosing machine faults remotely using telephone, email and remote support tools. As Service Hotline Engineer you will provide troubleshooting support for electrical, mechanical, control and process related issues. Support customers in minimizing machine downtime and restoring production as quickly as possible. Provide technical support across range of company product offerings as required. Co-ordinate Service Engineer attendance when onsite support is required and provide technical support. Plan and co-ordinate preventative maintenance activities for company products. Monitor open cases and provide customers with timely updates on progress and resolution activities. Log, prioritise and manage customer cases through the ERP service management system. Build and maintain strong customer relationships through professional and proactive support. Deliver excellent customer service and contribute to continuous improvement through feedback. Ensure adherence to established processes, standards, compliance requirements and SLAs.
Experience Requirements:
- Minimum 5 years experience supporting, maintaining or troubleshooting industrial injection moulding machinery
- Technical qualification in a relevant engineering discipline
- Proven experience diagnosing and resolving faults on industrial machinery, automation equipment or manufacturing systems
- Strong fault finding, analytical and problem solving skills
- Excellent communication and customer service skills
- Experience using CRM, SAP, ERP or service management systems
- Strong technical knowledge of injection moulding machinery and automation systems
- Full UK Driving Licence
- Ability to manage multiple priorities and perform effectively under pressure
Service Hotline Engineer in Slough employer: Sierra 57 Consult
As an Apprentice Toolmaker with our esteemed injection moulding manufacturer, you will be part of a dynamic team that values growth and development. The company offers a supportive work culture with excellent training opportunities, an annual attendance bonus, and free onsite parking, making it an ideal environment for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Hotline Engineer in Slough
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Service Hotline Engineer role you’re after at Sierra 57 Consult.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at Sierra 57 Consult a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Sierra 57 Consult.
✨Apply Through Company Websites
When you spot a role like Service Hotline Engineer at Sierra 57 Consult, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Service Hotline Engineer in Slough
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Service Hotline Engineer, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Sierra 57 Consult a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Sierra 57 Consult specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Sierra 57 Consult
✨Brush Up on Core Engineering Principles
Before heading into the interview with Sierra 57 Consult, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Sierra 57 Consult want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
