At a Glance
- Tasks: Diagnose machine faults remotely and provide top-notch technical support.
- Company: Join a leading global manufacturer in injection moulding machinery.
- Benefits: Enjoy a profit share bonus, company car, and extensive health benefits.
- Other info: Great career progression opportunities in a dynamic work environment.
- Why this job: Make a real impact by minimising machine downtime and enhancing customer satisfaction.
- Qualifications: 5+ years in injection moulding machinery with strong troubleshooting skills.
The predicted salary is between 36900 - 45100 £ per year.
Overview: Working alongside our client, an established high profile global manufacturer and supplier of injection moulding machinery and bespoke automation, to source a site-based Service Hotline Engineer.
Benefits:
- Profit share bonus scheme
- Company car
- 25 days holiday plus bank holidays
- Extra day off for your birthday
- Private medical insurance
- Life assurance
- Long term service awards
- Employee assistance programme
- PerkBox
- Critical illness insurance
- Group income protection insurance
- Dental insurance
- Travel insurance
- Good pension scheme
- Death in service benefit
- Private healthcare
Remit: Exceptional job opportunity working for a premier market leader within injection moulding machinery and factory automation, offering an excellent company benefits package alongside extensive opportunities for development and career progression. The successful Service Hotline Engineer will act as the primary point of contact for technical enquiries and customer service. This position will suit a skilled Injection Moulding Engineer with strong machine maintenance background, technical expertise and professional communication skills.
Role: In the role of Service Hotline Engineer, you will be responsible for diagnosing machine faults remotely using telephone, email and remote support tools. As Service Hotline Engineer you will provide troubleshooting support for electrical, mechanical, control and process related issues. Support customers in minimizing machine downtime and restoring production as quickly as possible. Provide technical support across range of company product offerings as required. Co-ordinate Service Engineer attendance when onsite support is required and provide technical support. Plan and co-ordinate preventative maintenance activities for company products. Monitor open cases and provide customers with timely updates on progress and resolution activities. Log, prioritise and manage customer cases through the ERP service management system. Build and maintain strong customer relationships through professional and proactive support. Deliver excellent customer service and contribute to continuous improvement through feedback. Ensure adherence to established processes, standards, compliance requirements and SLAs.
Experience Requirements:
- Minimum 5 years experience supporting, maintaining or troubleshooting industrial injection moulding machinery
- Technical qualification in a relevant engineering discipline
- Proven experience diagnosing and resolving faults on industrial machinery, automation equipment or manufacturing systems
- Strong fault finding, analytical and problem solving skills
- Excellent communication and customer service skills
- Experience using CRM, SAP, ERP or service management systems
- Strong technical knowledge of injection moulding machinery and automation systems
- Full UK Driving Licence
- Ability to manage multiple priorities and perform effectively under pressure
Due to the sheer volume of applications we receive we will only contact successful applications that meet the requirements of our client job brief. Therefore, if you have not heard from us within 10 working days, please deem your application as unsuccessful. For all UK job positions work seekers must be eligible to work and live in the UK.
Service Hotline Engineer in London employer: Sierra 57 Consult
As an Apprentice Toolmaker with our esteemed injection moulding manufacturer, you will be part of a dynamic team that values growth and development. The company offers a supportive work culture with excellent training opportunities, an annual attendance bonus, and free onsite parking, making it an ideal environment for those seeking meaningful and rewarding employment.
