At a Glance
- Tasks: Diagnose machine faults remotely and provide top-notch customer support.
- Company: Join a leading global manufacturer in injection moulding machinery.
- Benefits: Enjoy a profit share, company car, private healthcare, and 25 days holiday.
- Other info: Be part of a supportive team focused on continuous improvement.
- Why this job: Make a real impact in a dynamic role with excellent career progression.
- Qualifications: 5+ years in injection moulding machinery with strong technical skills.
The predicted salary is between 36900 - 45100 £ per year.
Overview: Working alongside our client, an established high profile global manufacturer and supplier of injection moulding machinery and bespoke automation, to source a site-based Service Hotline Engineer.
Benefits:
- Profit share bonus scheme
- Company car
- 25 days holiday plus bank holidays
- Extra day off for your birthday
- Private medical insurance
- Life assurance
- Long term service awards
- Employee assistance programme
- PerkBox
- Critical illness insurance
- Group income protection insurance
- Dental insurance
- Travel insurance
- Good pension scheme
- Death in service benefit
- Private healthcare
Remit: Exceptional job opportunity working for a premier market leader within injection moulding machinery and factory automation, offering an excellent company benefits package alongside extensive opportunities for development and career progression. The successful Service Hotline Engineer will act as the primary point of contact for technical enquiries and customer service. This position will suit a skilled Injection Moulding Engineer with strong machine maintenance background, technical expertise and professional communication skills.
Role: In the role of Service Hotline Engineer, you will be responsible for diagnosing machine faults remotely using telephone, email and remote support tools. As Service Hotline Engineer you will provide troubleshooting support for electrical, mechanical, control and process related issues. Support customers in minimizing machine downtime and restoring production as quickly as possible. Provide technical support across range of company product offerings as required. Co-ordinate Service Engineer attendance when onsite support is required and provide technical support. Plan and co-ordinate preventative maintenance activities for company products. Monitor open cases and provide customers with timely updates on progress and resolution activities. Log, prioritise and manage customer cases through the ERP service management system. Build and maintain strong customer relationships through professional and proactive support. Deliver excellent customer service and contribute to continuous improvement through feedback. Ensure adherence to established processes, standards, compliance requirements and SLAs.
Experience Requirements: Minimum 5 years experience supporting, maintaining or troubleshooting industrial injection moulding machinery. Technical qualification in a relevant engineering discipline. Proven experience diagnosing and resolving faults on industrial machinery, automation equipment or manufacturing systems. Strong fault finding, analytical and problem solving skills. Excellent communication and customer service skills. Experience using CRM, SAP, ERP or service management systems. Strong technical knowledge of injection moulding machinery and automation systems. Full UK Driving Licence. Ability to manage multiple priorities and perform effectively under pressure.
Service Hotline Engineer in Leicester employer: Sierra 57 Consult
As an Apprentice Toolmaker with our esteemed injection moulding manufacturer, you will be part of a dynamic team that values growth and development. The company offers a supportive work culture with excellent training opportunities, an annual attendance bonus, and free onsite parking, making it an ideal environment for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Hotline Engineer in Leicester
✨Join Local Manufacturing Groups
Getting involved in local manufacturing groups or associations can seriously boost your visibility. These groups often have insider info on job openings and networking events, plus they help you connect with like-minded folks in the industry. Check out what's happening in your area!
✨Show Off Your Skills in Practical Spaces
Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
✨Leverage the Power of Internships
While you're looking for full-time positions, don't underestimate the power of internships! Even if you don't see a direct role, securing an internship at a company can open doors to future jobs. Many manufacturing firms prefer to hire from their intern pool, so it's definitely worth considering.
✨Apply Directly Through Company Websites
When you find a role at a company you love, like Sierra 57 Consult, apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
We think you need these skills to ace Service Hotline Engineer in Leicester
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to Sierra 57 Consult specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at Sierra 57 Consult
✨Know Your Manufacturing Processes
Before you walk into the interview with Sierra 57 Consult, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like Sierra 57 Consult value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
