At a Glance
- Tasks: Provide technical support and guidance to customers in the plastics industry.
- Company: Join a market leader in ancillary equipment for the plastics sector.
- Benefits: Enjoy 25 days holiday, pension contributions, and flexible working hours.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Be the go-to expert, solving problems and making a real difference.
- Qualifications: Experience in technical support or field service is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Working closely with our client, a market leader in the supply of ancillary equipment to the plastics industry, we are looking for a Technical Support Engineer to support continued business growth.
Benefits:
- Company pension contribution of 5%
- 25 days holiday + bank holidays with an additional day holiday for every 2 years of service (up to a maximum of 5 extra days)
- Access to Smart Health App
- Free eye test every 2 years
- Enhanced Maternity and Paternity pay
- Death in service cover 2x salary rising to 4x after 5 years of service
- Income protection cover after 1 year of service
- Access to free and confidential independent financial advisor
- Will Writing Benefit
- Mon-Fri working week, 14:30 finish on a Friday
Remit:
- This position could suit a skilled Mould Process Engineer, Service Engineer or Maintenance Engineer with good communication skills looking to progress into a technical support role.
- An excellent opportunity for a skilled technical moulding professional with strong knowledge of plastics processing ancillary equipment and cooling systems.
- The successful Technical Support Engineer will act as a ‘Hotliner’ providing technical support as the first point of contact for customers, engineers and subcontractors.
Role:
- As Technical Support Engineer you will act as the primary technical contact for inbound hotline calls.
- You will ensure issues are captured correctly, diagnosed efficiently and routed appropriately.
- Provide immediate guidance and remote resolution where appropriate.
- Own each issue from first contact through to resolution or formal handover.
- Ensure customers are not passed between departments or left in communication loops.
- Prioritise work based on technical urgency and impact.
- Identify trends, repeat failures and early indicators of asset decline.
- Reduce reactive escalation by resolving issues earlier and more accurately.
- Highlight opportunities for preventative maintenance, customer training or optimisation, upgrades or replacements.
Experience Requirements:
- Proven experience in a technical support or field service role is an advantage.
- Strong technical understanding of plastics processing equipment and/or process cooling systems is essential.
- Proven ability to diagnose faults verbally and remotely.
- Confident troubleshooting across Windows and/or Linux environments, networking fundamentals (IP addressing, DNS, DHCP, VPNs, firewalls) and hardware diagnostics.
- Ability to read, interpret, and act on logs, error codes, and system alerts.
- Clear, confident communicator with both technical and non-technical stakeholders.
- High level of ownership, accountability, and decision-making confidence.
- Strong attention to detail with accurate ticketing and technical documentation.
- Commercial awareness of service delivery, parts usage, and asset lifecycle value.
- Calm, effective, and organised when working under pressure.
- Comfortable operating in a fast-paced environment with competing priorities.
Technical Support Engineer employer: Sierra 57 Consult Ltd
As a Technical Support Engineer with our client, a leader in the plastics industry, you will enjoy a supportive work culture that prioritises employee well-being and professional growth. With benefits such as a generous pension scheme, enhanced parental leave, and a focus on work-life balance, including early finishes on Fridays, this role offers a rewarding environment for those looking to advance their technical expertise while contributing to meaningful projects.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Get to know the company inside out! Research their products, services, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Brush up on your knowledge of plastics processing and cooling systems. Being able to discuss these topics confidently will set you apart during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and potentially a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about the role and ready to take the next step in your career.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in technical support or engineering roles. Use keywords from the job description to show that you understand what we're looking for.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Explain why you're passionate about the role and how your skills align with our needs. Keep it concise but engaging, and don’t forget to mention your experience with plastics processing equipment.
Show Off Your Communication Skills:As a Technical Support Engineer, clear communication is key. In your application, demonstrate your ability to convey complex technical information simply. This will help us see how you'd interact with customers and colleagues.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone!
How to prepare for a job interview at Sierra 57 Consult Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of plastics processing equipment and cooling systems. Be ready to discuss specific technologies and troubleshooting techniques, as this will show your technical prowess and confidence in the role.
✨Practice Your Communication Skills
As a Technical Support Engineer, you'll need to communicate effectively with both technical and non-technical stakeholders. Practice explaining complex concepts in simple terms, and be prepared to demonstrate your clear communication style during the interview.
✨Show Your Problem-Solving Skills
Be ready to share examples of how you've diagnosed and resolved technical issues in the past. Think of specific scenarios where you took ownership of a problem and led it to resolution, as this will highlight your accountability and decision-making skills.
✨Stay Calm Under Pressure
The role can be fast-paced with competing priorities, so it's important to convey your ability to stay organised and effective under pressure. Share experiences where you've successfully managed multiple tasks or tight deadlines, showcasing your calm approach to challenges.
