At a Glance
- Tasks: Diagnose and repair CNC machine tools while providing top-notch technical support to customers.
- Company: Join a leading global manufacturer in CNC machinery and automation.
- Benefits: Enjoy 25 days holiday, private healthcare, and a profit share bonus scheme.
- Other info: Dynamic role with opportunities for travel and career progression.
- Why this job: Develop your technical skills and make a real impact in the engineering field.
- Qualifications: 4+ years of field service experience with strong mechanical and electrical skills required.
Overview: Working alongside our client, an established high profile global manufacturer and supplier of injection moulding machinery and bespoke automation, to source a site-based Service Hotline Engineer.
Benefits:
- Profit share bonus scheme
- 25 days holiday plus bank holidays
- Extra day off for your birthday
- Private medical insurance
- Life assurance
- Long term service awards
- Employee assistance programme
- PerkBox
- Critical illness insurance
- Group income protection insurance
- Dental insurance
- Travel insurance
- Good pension scheme
- Death in service benefit
- Private healthcare
Remit:
- Exceptional opportunity to join a leading organisation within CNC machine tools and factory automation, offering a permanent position with excellent opportunities for technical development and career progression.
- The successful Field Service Engineer will provide field-based technical support to customers across the UK and Ireland, primarily supporting CNC machine tools.
- This position will suit an experienced CNC Service Engineer with strong mechanical and electrical fault-finding skills and a background in servicing, maintaining and repairing industrial machine tools.
- This is an excellent opportunity for an experienced engineer looking to further develop their technical expertise across a wider range of CNC machinery and automation systems.
Role:
- In the role of Field Service Engineer, you will diagnose and repair faults on CNC machine tools and associated equipment at customer sites.
- You will install, commission, service and maintain CNC machine tools in line with established company guidelines.
- You will be required to diagnose and resolve mechanical, electrical, pneumatic, hydraulic and software-related issues.
- Complete machine inspections, adjustments, geometry checks and component replacements.
- Provide technical support to customers to maximise machine uptime and minimise production downtime.
- Liaise with internal teams to source parts and assist with the resolution of complex technical faults.
- Support a range of CNC machine tools and automation equipment as required.
- Provide customers with guidance and training on machine operation, maintenance and safety.
- Complete accurate service reports detailing work completed, parts used and any outstanding actions.
- Maintain accurate service histories and record time, travel and parts usage through internal ERP systems.
- Build and maintain strong customer relationships through professional and responsive technical support.
- Identify opportunities for additional service, spare parts and training requirements.
- Ensure compliance with company and customer health, safety and environmental requirements, including RAMS, permits, isolation and site access procedures.
- Maintain and develop technical knowledge of CNC controls, machine tools and automation systems.
- Travel throughout the UK and Ireland, including overnight stays, occasional out-of-hours work and overseas travel where required.
- Contribute to service utilisation, customer satisfaction and wider service-related KPIs.
Experience Requirements:
- Minimum 4 years' field service experience within the CNC machine tool or industrial equipment sector.
- Proven experience servicing, maintaining and repairing CNC machine tools.
- Strong mechanical and electrical fault-finding skills.
- Technical qualification in a relevant engineering discipline such as BTEC, City & Guilds, NVQ or equivalent industry experience.
- Experience with CNC controls would be advantageous, although training will be provided.
- Strong understanding of industrial machinery, controls and associated systems.
- Strong analytical, diagnostic and problem-solving skills.
- Excellent communication and customer service skills.
- Self-motivated and able to work independently in a field-based environment.
- Full UK Driving Licence.
- Willingness to travel throughout the UK and Ireland, including overnight stays and occasional overseas travel.
- Ability and drive to develop technical expertise across a wider range of products and systems.
Field Service Engineer in Leeds employer: Sierra 57 Consult Ltd
Join a leading global manufacturer and supplier of injection moulding machinery as a Service Hotline Engineer, where you will benefit from an extensive package including a profit share bonus scheme, private medical insurance, and generous holiday allowances. Our supportive work culture prioritises employee growth, offering numerous opportunities for career progression while ensuring a healthy work-life balance in a dynamic environment. With a focus on innovation and customer satisfaction, this role provides a unique chance to make a meaningful impact within the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer in Leeds
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Sierra 57 Consult Ltd as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Sierra 57 Consult Ltd and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Sierra 57 Consult Ltd’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Service Engineer in Leeds
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Sierra 57 Consult Ltd, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Sierra 57 Consult Ltd, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Sierra 57 Consult Ltd.
How to prepare for a job interview at Sierra 57 Consult Ltd
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Sierra 57 Consult Ltd offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Sierra 57 Consult Ltd but also helps you get a feel for whether you’d thrive in that environment.
