Field Service Engineer

We are currently recruiting an experienced Field Service Engineer on behalf of our client, a leading injection moulding machine manufacturer to join their established team.

Benefits:

• Company vehicle
• Profit related bonus scheme
• Generous overtime rates
• Private healthcare plan
• Flu vaccination
• Electrical vehicle salary sacrifice scheme
• Holiday buy back scheme
• Death in service benefit

Remit:

• As a Field Service Engineer you will be responsible for installing new injection moulding machines to customer premises and carry out routine servicing and repairs to ensure customer satisfaction.
• This role will suit either current or previous experienced Service Engineers or Maintenance Engineers looking to move into a Service Engineer role, this role is home based with candidates preferably located in the Midlands or South of England.

Responsibilities:

• Install new injection moulding equipment at clients sites, ensuring proper setup and configuration according to manufacturer’s guidelines.
• Provide remote and on-site technical support to clients, troubleshooting issues with injection moulding machines, auxiliary equipment, and control systems.
• Perform routine maintenance tasks, including inspections, cleaning, and parts replacement, to ensure equipment reliability and longevity.
• Diagnose and repair mechanical, electrical, and hydraulic faults on injection moulding machinery, coordinating with internal teams and external suppliers for replacement parts and upgrades.
• Conduct training sessions for client personnel on the operation, maintenance, and safety procedures related to injection moulding equipment.
• Maintain accurate records of service activities, including service reports, parts inventory, and equipment history, using our internal systems.
• Build and maintain strong relationships with clients, ensuring clear communication and timely resolution of technical issues to maximize customer satisfaction.
• Identify opportunities for process optimization and efficiency gains in injection moulding operations, proposing and implementing solutions to enhance equipment performance and reduce downtime.
• Maintaining and recording stock levels of spares as required.
• Reporting used stock to the Sales Administrator to ensure accurate invoicing of the customer.

Essential Requirements:

• Have previous working knowledge of injection moulding machines or plastic processing equipment.
• Experience of working with pneumatic, hydraulic and electrical systems.
• Have a good awareness and understanding of the importance of health and safety in the workplace.

Desirable Requirements:

• Have ONC (or equivalent) in engineering, mechanical engineering, industrial electrics, maintenance engineering or related discipline.
• Experience of working with PLC controlled machinery.
• Counter balance, Overhead Crane certificates.
• Previous customer service experience.
• Experience of working in a similar maintenance role.
• Autonomy and self-disciplined in managing own project to completion within timeframe.

Core Competencies:

• Excellent customer care skills.
• Strong organisational and time management skills with the ability to prioritise effectively.
• Excellent communication skills both written and verbal.
• Have excellent attention to detail.
• Ability to build effective team relationships.
• Be able to make decisions under pressure.
• Self-motivated with the ability to work autonomously as well as in a team.
• Excellent problem-solving skills.
• Ability to work safely.