At a Glance
- Tasks: Diagnose machine faults remotely and provide top-notch customer support.
- Company: Join a leading global manufacturer in injection moulding machinery.
- Benefits: Enjoy a profit share, company car, 25 days holiday, and private healthcare.
- Other info: Great career progression opportunities in a dynamic environment.
- Why this job: Be the go-to expert for technical enquiries and make a real impact.
- Qualifications: 5+ years in injection moulding machinery with strong communication skills.
Overview: Working alongside our client, an established high profile global manufacturer and supplier of injection moulding machinery and bespoke automation, to source a site-based Service Hotline Engineer. Benefits: * Profit share bonus scheme * Company car * 25 days holiday plus bank hols * Extra day off for your birthday * Private medical insurance * Life assurance * Long term service awards * Employee assistance programme * PerkBox * Critical illness insurance * Group income protection insurance * Dental insurance * Travel insurance * Good pension scheme * Death in service benefit * Private healthcare Remit: * Exceptional job opportunity working for a premier market leader within injection moulding machinery and factory automation, offering an excellent company benefits package alongside extensive opportunities for development and career progression * The successful Service Hotline Engineer will act as the primary point of contact for technical enquiries and customer service * This position will suit a skilled Injection Moulding Engineer with strong machine maintenance background, technical expertise and professional communication skills Role: * In the role of Service Hotline Engineer, you will be responsible for diagnosing machine faults remotely using telephone, email and remote support tools * As Service Hotline Engineer you will provide troubleshooting support for electrical, mechanical, control and process related issues * Support customers in minimizing machine downtime and restoring production as quickly as possible * Provide technical support across range of company product offerings as required * Co-ordinate Service Engineer attendance when onsite support is required and provide technical support * Plan and co-ordinate preventative maintenance activities for company products * Monitor open cases and provide customers with timely updates on progress and resolution activities * Log, prioritise and manage customer cases through the ERP service management system * Build and maintain strong customer relationships through professional and proactive support * Deliver excellent customer service and contribute to continuous improvement through feedback * Ensure adherence to established processes, standards, compliance requirements and SLA’s Experience Requirements: * Minimum 5 years’ experience supporting maintaining or troubleshooting industrial injection moulding machinery * Technical qualification in a relevant engineering discipline * Proven experience diagnosing and resolving faults on industrial machinery, automation equipment or manufacturing systems * Strong fault finding, analytical and problem solving skills * Excellent communication and customer service skills * Experience using CRM, SAP, ERP or service management systems * Strong technical knowledge of injection moulding machinery and automation systems * Full UK Driving Licence * Ability to manage multiple priorities and perform effectively under pressure Key Words: “Hotline Service Engineer”, “Hotliner”, “Field Service Engineer”, “Service Engineer”, “Technical Support Engineer”, “Maintenance Engineer”, “Installation Engineer”, “Injection Moulding”, “Plastics”, “IM Machinery”, “Automation” FOOTER Due to the sheer volume of applications we receive we will only contact successful applications that meet the requirements of our client job brief. Therefore, if you have not heard from us within 10 working days, please deem your application as unsuccessful. For all UK job positions work seekers must be eligible to work and live in the UK Sierra 57 Consult – Technical Engineering & Manufacturing Recruitment Specialist – Plastics, Packaging & Precision Engineering “Sierra 57 Consult Ltd are acting as an Employment Agency in relation to this vacancy. In compliance with the new regulations (April 2004) in place under the Employment Agencies Act, Sierra 57 Consult will require proof of identification. A current copy of a passport, driving license, ID card or NI card will be required as part of the registration process. Email copies are acceptable”. Sierra 57 Consult has been designed to project manage the mechanics of all aspects concerning the recruitment processes, implementing a simple and succinct method for targeting and introducing bona fide and skilled candidates to reputable clients and potential employers. If this advertised position does not interest you, please consider our other opportunities by sending your updated CV outlining your achievements and your personal requisites, i.e. salary, location, job roles. Please just Google “Sierra 57” & register with us
Service Hotline Engineer in Ansty employer: Sierra 57 Consult Ltd
Join a leading global manufacturer and supplier of injection moulding machinery as a Service Hotline Engineer, where you will benefit from an extensive package including a profit share bonus scheme, private medical insurance, and generous holiday allowances. Our supportive work culture prioritises employee growth, offering numerous opportunities for career progression while ensuring a healthy work-life balance in a dynamic environment. With a focus on innovation and customer satisfaction, this role provides a unique chance to make a meaningful impact within the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Hotline Engineer in Ansty
✨Join Local Manufacturing Groups
Getting involved in local manufacturing groups or associations can seriously boost your visibility. These groups often have insider info on job openings and networking events, plus they help you connect with like-minded folks in the industry. Check out what's happening in your area!
✨Show Off Your Skills in Practical Spaces
Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
✨Leverage the Power of Internships
While you're looking for full-time positions, don't underestimate the power of internships! Even if you don't see a direct role, securing an internship at a company can open doors to future jobs. Many manufacturing firms prefer to hire from their intern pool, so it's definitely worth considering.
✨Apply Directly Through Company Websites
When you find a role at a company you love, like Sierra 57 Consult Ltd, apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
We think you need these skills to ace Service Hotline Engineer in Ansty
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to Sierra 57 Consult Ltd specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at Sierra 57 Consult Ltd
✨Know Your Manufacturing Processes
Before you walk into the interview with Sierra 57 Consult Ltd, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like Sierra 57 Consult Ltd value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
