At a Glance
- Tasks: Diagnose and repair CNC machine tools while providing top-notch technical support to customers.
- Company: Join a leading global manufacturer in CNC machinery and automation.
- Benefits: Enjoy 25 days holiday, private healthcare, and a profit share bonus scheme.
- Other info: Dynamic role with opportunities for travel and career progression.
- Why this job: Develop your technical skills and make a real impact in the engineering field.
- Qualifications: 4+ years of field service experience with strong mechanical and electrical skills required.
The predicted salary is between 41850 - 51150 £ per year.
Overview: Working alongside our client, an established high profile global manufacturer and supplier of injection moulding machinery and bespoke automation, to source a site-based Service Hotline Engineer.
Benefits:
- Profit share bonus scheme
- 25 days holiday plus bank holidays
- Extra day off for your birthday
- Private medical insurance
- Life assurance
- Long term service awards
- Employee assistance programme
- PerkBox
- Critical illness insurance
- Group income protection insurance
- Dental insurance
- Travel insurance
- Good pension scheme
- Death in service benefit
- Private healthcare
Remit:
- Exceptional opportunity to join a leading organisation within CNC machine tools and factory automation, offering a permanent position with excellent opportunities for technical development and career progression.
- The successful Field Service Engineer will provide field-based technical support to customers across the UK and Ireland, primarily supporting CNC machine tools.
- This position will suit an experienced CNC Service Engineer with strong mechanical and electrical fault-finding skills and a background in servicing, maintaining and repairing industrial machine tools.
- This is an excellent opportunity for an experienced engineer looking to further develop their technical expertise across a wider range of CNC machinery and automation systems.
Role:
- In the role of Field Service Engineer, you will diagnose and repair faults on CNC machine tools and associated equipment at customer sites.
- You will install, commission, service and maintain CNC machine tools in line with established company guidelines.
- You will be required to diagnose and resolve mechanical, electrical, pneumatic, hydraulic and software-related issues.
- Complete machine inspections, adjustments, geometry checks and component replacements.
- Provide technical support to customers to maximise machine uptime and minimise production downtime.
- Liaise with internal teams to source parts and assist with the resolution of complex technical faults.
- Support a range of CNC machine tools and automation equipment as required.
- Provide customers with guidance and training on machine operation, maintenance and safety.
- Complete accurate service reports detailing work completed, parts used and any outstanding actions.
- Maintain accurate service histories and record time, travel and parts usage through internal ERP systems.
- Build and maintain strong customer relationships through professional and responsive technical support.
- Identify opportunities for additional service, spare parts and training requirements.
- Ensure compliance with company and customer health, safety and environmental requirements, including RAMS, permits, isolation and site access procedures.
- Maintain and develop technical knowledge of CNC controls, machine tools and automation systems.
- Travel throughout the UK and Ireland, including overnight stays, occasional out-of-hours work and overseas travel where required.
- Contribute to service utilisation, customer satisfaction and wider service-related KPIs.
Experience Requirements:
- Minimum 4 years' field service experience within the CNC machine tool or industrial equipment sector.
- Proven experience servicing, maintaining and repairing CNC machine tools.
- Strong mechanical and electrical fault-finding skills.
- Technical qualification in a relevant engineering discipline such as BTEC, City & Guilds, NVQ or equivalent industry experience.
- Experience with CNC controls would be advantageous, although training will be provided.
- Strong understanding of industrial machinery, controls and associated systems.
- Strong analytical, diagnostic and problem-solving skills.
- Excellent communication and customer service skills.
- Self-motivated and able to work independently in a field-based environment.
- Full UK Driving Licence.
- Willingness to travel throughout the UK and Ireland, including overnight stays and occasional overseas travel.
- Ability and drive to develop technical expertise across a wider range of products and systems.
Field Service Engineer in Ansty employer: Sierra 57 Consult Ltd
Join a leading global manufacturer and supplier of injection moulding machinery as a Service Hotline Engineer, where you will benefit from an extensive package including a profit share bonus scheme, private medical insurance, and generous holiday allowances. Our supportive work culture prioritises employee growth, offering numerous opportunities for career progression while ensuring a healthy work-life balance in a dynamic environment. With a focus on innovation and customer satisfaction, this role provides a unique chance to make a meaningful impact within the industry.
We think you need these skills to ace Field Service Engineer in Ansty
Mechanical Fault Finding
Electrical Fault Finding
CNC Machine Tools
Technical Support
Installation and Commissioning
Service and Maintenance
Diagnostic Skills
