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- Tasks: Be the friendly face that welcomes residents and visitors, solving problems and ensuring great service.
- Company: Join Sienna Senior Living, a team dedicated to enhancing lives through innovation and connection.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Make a real impact in people's lives while building valuable skills in customer service and communication.
- Qualifications: Must have completed grade 12 and possess strong communication and organisational skills.
- Other info: Bonus points for office administration courses; must pass background checks for Ontario and British Columbia.
The predicted salary is between 24000 - 36000 £ per year.
If you’re passionate about being a part of a team that is committed to the Team Member Experience and driven by innovation and growth, then join us! The Concierge is a critical role within our communities as it impacts the lives of residents and ignites the warmth of human connection.
As a Concierge your typical day will impact in the following ways:
- Responding to all resident and visitor enquiries as their first priority in a diplomatic manner, utilizing problem solving and complaint resolution skills and ensures all complaints are forwarded to the General Manager in writing.
- Promoting excellent customer service in all personal interactions with visitors, families, residents and team members.
- Greeting all visitors to the building and ensures that their needs are addressed in a pleasant and unhurried fashion and conducts mini tours in accordance with policies and procedures.
- Providing clerical and computer support to all managers as requested.
- Completing required records to support cash transactions related to the sale of guest and team member meal vouchers / tickets.
- Performing other duties as assigned.
Must haves:
- Completion of grade 12 education.
- Excellent verbal and written communication skills.
- Positive attitude and proven customer service skills through related work experience.
- Proven organizational skills and ability to multi task.
- Must demonstrate computer proficiency with MS Office, specifically Excel, Word, and Power Point.
- All applicants must successfully pass the prescribed Vulnerable Sector Check. Applicable to Ontario applicants.
- All applicants must successfully pass the prescribed Criminal Records Check. Applicable to British Columbia applicants.
Bonus Points for having:
- Additional applied courses i.e. office administration preferred.
Act upon your desire to help others and Join Sienna Senior Living as we continue to enhance the lives of those we serve.
For Ontario locations, in accordance with the Accessibility for Ontarians with Disabilities Act 2005, upon request, support will be provided for accommodations throughout the recruitment, selection and assessment process.
Concierge employer: Sienna Senior Living
Contact Detail:
Sienna Senior Living Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge
✨Tip Number 1
Familiarise yourself with the community and its residents. Understanding their needs and preferences will help you provide exceptional service and make a lasting impression during your interactions.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing different scenarios can help you feel more confident when addressing resident and visitor enquiries.
✨Tip Number 3
Showcase your organisational skills by preparing a mock schedule or plan for a typical day as a Concierge. This will demonstrate your ability to multitask and manage various responsibilities effectively.
✨Tip Number 4
Brush up on your computer skills, particularly with MS Office applications. Being proficient in Excel, Word, and PowerPoint will not only help you in the role but also impress your potential employers.
We think you need these skills to ace Concierge
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements of the Concierge position. This will help you tailor your application to highlight relevant skills and experiences.
Craft a Tailored CV: Ensure your CV reflects your customer service experience and any relevant skills, such as communication and organisational abilities. Use specific examples that demonstrate how you've successfully handled similar responsibilities in the past.
Write a Compelling Cover Letter: In your cover letter, express your passion for providing excellent customer service and your desire to contribute to the Team Member Experience. Mention any relevant qualifications or experiences that align with the job's requirements.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Concierge role.
How to prepare for a job interview at Sienna Senior Living
✨Showcase Your Customer Service Skills
As a Concierge, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you successfully resolved issues or went above and beyond for a customer. This will demonstrate your commitment to the role.
✨Practice Your Communication Skills
Since the role requires excellent verbal and written communication, practice articulating your thoughts clearly. You might want to rehearse common interview questions and answers with a friend or in front of a mirror to build confidence.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific situations where you had to think on your feet and solve problems. Highlight your approach to handling complaints and how you ensure that residents and visitors feel heard and valued.
✨Familiarise Yourself with the Company
Research the company and its values, especially their commitment to the Team Member Experience. Understanding their mission will help you align your answers with what they are looking for in a candidate.
