At a Glance
- Tasks: Own commercial relationships and drive growth for high-value brands.
- Company: Join a fast-paced, innovative startup redefining customer engagement.
- Benefits: Competitive salary, equity options, learning budget, and remote work flexibility.
- Other info: Collaborative team culture that values curiosity and ownership.
- Why this job: Make a real impact with cutting-edge AI solutions in a dynamic environment.
- Qualifications: 3+ years in account management with a tech-savvy mindset.
The predicted salary is between 63000 - 77000 £ per year.
Meet Siena. Siena is the Agent of Record for consumer brands, owning the entire customer journey on a shared intelligence layer that no point tool can replicate. Consumer brands typically run ten or more disconnected tools to manage their customers, but we collapse that stack into a single agent. It started with support, the hardest surface a brand has, and it expands from there: Shopping Agent, Social Agent, Siena working alongside a brand's own operators. Hundreds of brands already run real customer volume on Siena in production. This is built, working, and growing.
The team is a small, fully distributed, global group that has built leverage into how we work, allowing us to move at speed. We hire athletes who own real outcomes, default to writing over meetings, communicate directly, and act promptly when they see something worth addressing. Low ego, high standards, fast clock.
The Role involves owning the commercial relationship for Siena's highest-value brands, including renewals, expansion, executive trust, and knowing your accounts better than anyone. You will hold your accounts to specific, measurable commercial outcomes: net dollar retention, expansion, and the strength of the executive relationship. You will lead commercial reviews, executive account mapping, and account planning, and run in-person workshops, account visits, and QBRs with your accounts. Expect moderate travel.
What Success Looks Like
- You are accountable for net dollar retention (NDR) of your book.
- Expansion quota attainment.
- Executive relationship health across your accounts.
What You'll Do
- Own the Commercial Relationship End to End.
- Own a portfolio of Growth and Strategic accounts from post-onboarding through long-term growth.
- Build a concrete account plan with each customer, including commercial, operational, and CX metrics, and the timeline for moving them.
- Monitor account health and bring in the deployment strategist when performance slips.
- Hold customers and internal teams accountable when progress stalls.
- Track and communicate impact clearly using data.
- Maintain a living stakeholder map for every account.
- Build durable relationships with executive decision-makers.
- Drive renewal negotiations and identify and close expansion opportunities.
- Engage confidently with senior stakeholders.
- Quantify and communicate customer ROI using metrics tied to cost savings, efficiency, or revenue impact.
- Develop a strong understanding of Siena's product.
- Turn vague customer problems into clear problem statements and execution plans.
Who You Are
- Startup background essential - comfortable in fast-paced, ambiguous environments.
- 3+ years in account management, CSM, or a client-facing commercial role with technical software solutions.
- E-commerce or CX industry experience preferred.
- Demonstrated success in renewing and expanding enterprise customers.
- Experience working closely with product and engineering teams.
- Comfort operating in fast-moving, evolving environments.
Mindset & Approach
- Self-directed and solution-oriented.
- Thrives in fast-paced startup environments.
- Proactive and willing to challenge the status quo.
- Curious by nature.
Everyone at Siena Is Technical
This bar applies to every role at Siena, including this one. Hands-on prompt engineering experience is required. Comfort with a rapidly evolving AI landscape is essential.
Why Siena?
- Real ownership and autonomy to solve problems.
- Work that ships and matters.
- A category we are creating.
- A team that respects your judgment.
- Great salary plus equity or stock grants.
- Learning budget for personal growth.
- AI-fluency by default.
Our values
The people who thrive here are curious, customer-obsessed, and take ownership without being asked. They fix problems first and explain later, maintaining high standards while moving at startup speed.
Our approach to AI
We treat AI like a natural extension of ourselves, sharing knowledge and learning from each other's workflows.
If you want to break boundaries, create the future, and reshape industries, we look forward to your application.
Siena provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce.
Strategic Account Manager - London employer: Siena Labs Inc.
Siena Labs Inc. is an exceptional employer that champions a fully remote work culture, allowing for flexibility and work-life balance. With a strong focus on employee growth, you will have the opportunity to mentor senior engineers and contribute to innovative projects in a fast-paced environment, all while being part of a collaborative team that values your input and expertise.
