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For Companies At a Glance
- Tasks: Support Eurostar's maintenance teams with technical expertise and problem-solving.
- Company: Siemens Mobility is revolutionising transportation with innovative rail solutions.
- Benefits: Enjoy a competitive salary, flexible benefits, and a supportive work environment.
- Why this job: Join a dynamic team making a real impact in sustainable transport.
- Qualifications: Engineering qualification or relevant experience in mechanical/electrical environments required.
- Other info: Candidates should be within 1 hour of the depot for compliance.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Siemens Mobility is dedicated to pioneering the future of transportation. Our dynamic team is always exploring new ways to drive innovation and efficiency in rail. We are searching for forward-thinkers who are eager to challenge themselves and make a tangible impact. If you are passionate about creating sustainable and intelligent transport solutions, we want you on our team.
Role
Technical Support Engineer to join our Siemens Mobility Rolling Stock business. Based out of the Temple Mills Depot in London and supporting the Eurostar project, you will work with the technical and performance team to offer technical support to the customer\’s maintenance teams, carry out technical investigations, and identify performance improvements.
You\’ll make a difference by
- Providing technical support for the Siemens TSSSA team and customer\’s maintenance team on-site and at incidents off-depot.
- With minimal supervision investigate rolling stock casualties and undertake maintenance and repair of the allocated rolling stock to meet the requirements of the production plan.
- Support the completion of campaigns to contribute towards the improved safety and performance of the fleet.
- Regularly monitoring train defects and failures in traffic and liaise with the customer.
- Mitigating the risk of in-service failures through proactive intervention.
- Downloading and processing train diagnostic data, and undertake fault finding to an advanced level.
- Producing complex, analytical technical reports on fault investigation.
- Acting as Siemens representative on shift, providing technical support to the Operator\’s maintenance staff.
- Assisting other team members, both Siemens and customer, with the development of technical skills by acting as a mentor.
- Specialising in areas of technical expertise.
Your success will be grounded by
- Relevant engineering qualification or experience in a mechanical/electrical engineering environment
- In depth knowledge of Rolling Stock systems / procedures including schematics, fault finding techniques and download analysis (preferred).
- Experience of Rolling Stock Maintenance and Campaign Planning activities (preferred)
- Ability to complete all records of actions and operations accurately and to procedures
- Ability to fault-find using a number of different methods including diagnostic software
- Ability to understand and interpret relevant technical publications
- Ability to produce and analyze detailed analytical technical reports
- Good communication skills
Important to note
Due to the requirements to align with legal responsibilities imposed on us by the Working Time Regulations, ROGS Regulations and other Railway Group Standards, we advise that successful candidates are based up to 1 hour from the depot.
You\’ll benefit from
Our compensation package includes a competitive salary, company bonus, holiday allowance and pension. We celebrate the fact that our employees are individuals and have different wants and needs. With this in mind, we have a flexible benefits scheme where you can tailor your benefits package to suit you.
Equality and inclusion
#Transform The Everyday with us We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us! We are a Disability Confident Employer and welcome applications from all individuals, including those with disabilities. If you require any reasonable adjustments during the recruitment process, please contact your recruiter, who will be happy to support you.
At Siemens, we promote a growth mindset, the self-belief that we can learn and grow, take on new challenges and adapt to change. If you don\’t match all the criteria for this role but feel you have transferable skills to enable you to succeed, we encourage you to apply
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Technical Support Engineer - Eurostar employer: Siemens
Contact Detail:
Siemens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer - Eurostar
✨Tip Number 1
Familiarise yourself with the specific rolling stock systems and procedures mentioned in the job description. Understanding schematics and fault-finding techniques will give you a solid foundation to discuss during interviews.
✨Tip Number 2
Network with current or former employees of Siemens Mobility, especially those in technical roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Brush up on your diagnostic software skills. Being able to demonstrate your proficiency in downloading and processing train diagnostic data will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your experience with producing analytical technical reports. Be ready to share examples of how your reports have contributed to performance improvements or safety enhancements in previous roles.
We think you need these skills to ace Technical Support Engineer - Eurostar
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and qualifications required for the Technical Support Engineer position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in mechanical or electrical engineering environments, particularly related to rolling stock systems. Use specific examples to demonstrate your technical skills and problem-solving abilities.
Showcase Communication Skills: Since good communication skills are essential for this role, make sure to illustrate your ability to communicate effectively in your application. Mention instances where you successfully collaborated with teams or mentored others.
Prepare a Strong Cover Letter: Craft a compelling cover letter that not only outlines your qualifications but also expresses your passion for sustainable transport solutions. Explain why you want to work with Siemens Mobility and how you can contribute to their mission.
How to prepare for a job interview at Siemens
✨Showcase Your Technical Knowledge
Make sure to brush up on your understanding of rolling stock systems and fault-finding techniques. Be prepared to discuss specific examples from your past experiences where you successfully diagnosed and resolved technical issues.
✨Demonstrate Problem-Solving Skills
During the interview, highlight your ability to investigate and resolve technical problems. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing how you approached challenges in previous roles.
✨Communicate Effectively
Good communication is key for a Technical Support Engineer. Practice explaining complex technical concepts in simple terms, as you may need to support maintenance teams who might not have the same level of technical expertise.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle real-life situations. Think about potential incidents you might face on the job and how you would approach them, focusing on safety and performance improvements.
