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- Tasks: Provide technical support and maintenance for the 707 Fleet, ensuring smooth operations.
- Company: Join Siemens Mobility, a leader in innovative transport solutions.
- Benefits: Enjoy mental health support, gym memberships, and generous time off.
- Why this job: Make a real impact in the railway industry while developing your skills.
- Qualifications: Essential engineering qualifications and a valid UK driving license required.
- Other info: Inclusive culture with opportunities for personal growth and career advancement.
The predicted salary is between 36000 - 60000 £ per year.
Siemens Mobility is looking for a Technical Support Engineer to support our Rolling Stock and Customer Service Business. Based out of the Slade Green Depot in Kent and supporting the 707 Fleet, the Technical Support Engineer will work with the Service Delivery Engineer and the Commissioning team to support the customer with the maintenance. The successful candidate will join a team operating on a 24/7 shift pattern. Comprehensive product training will be provided.
Responsibilities
- Provide on-site and remote technical support to the customer’s maintenance team, particularly during incidents occurring off depot.
- Independently investigate rolling stock issues, performing maintenance and repairs as needed to ensure compliance with the production plan.
- Regularly monitor and address train defects and in-service failures, maintaining open communication with the customer.
- Proactively mitigate the risk of in-service failures through timely interventions.
- Download, process, and analyze train diagnostic data, conducting advanced fault-finding as required.
- Prepare detailed, analytical technical reports on fault investigations, and ensure timely closure of work reports within the CMMS system.
- Mentor and assist Siemens and customer team members in developing their technical skills.
- Participate in off-depot meetings to support technical investigations and resolutions.
- Collaborate with various Siemens departments to ensure successful contract delivery.
- Provide support with stores and materials management during periods of downtime or team absences.
- Accurately record and report all information relevant to operational safety.
- Respond to trends in unit defects, providing recommendations for mitigations and countermeasures.
- Conduct audits of the customer’s maintenance practices ensuring adherence to relevant standards.
- Perform performance analysis duties during downtime or in the absence of key personnel (site-specific).
Qualifications
- Possession of a valid UK driving license.
- Essential engineering qualifications, such as an Apprenticeship, NVQ, or BTEC.
- Proficient in using IT systems.
- Prior experience in the railway industry is advantageous.
Benefits
- Wellbeing: 24/7 Mental health support, Subsidised gym memberships, Subsidised Bupa healthcare, Enhanced sick pay.
- Financial: Match and More pension, Life assurance, Perks at Work discounts, Cycle to Work scheme, Annual Bonus.
- Family: Day-one maternity and paternity rights, Shared parental leave, Extra holidays for length of service, Generous time off - including volunteering days and sabbaticals.
- Personal Growth: Access to online learning, Support for external training and development opportunities, Inclusive culture promoting equality and belonging, Active employee networks, Opportunities to grow your skills and career.
Join Siemens where your wellbeing, growth, and future matter. Transform The Everyday with us. We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. We are a Disability Confident Employer and welcome applications from all individuals, including those with disabilities. If you require any reasonable adjustments during the recruitment process, please contact your recruiter, who will be happy to support you. At Siemens, we promote a growth mindset and encourage you to apply even if you don’t match all criteria but have transferable skills.
Technical Support Engineer employer: Siemens
Contact Detail:
Siemens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Siemens Mobility on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since you'll be dealing with rolling stock issues, make sure you can talk confidently about maintenance and repairs. We want to see that you know your stuff!
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of examples where you've tackled technical challenges before. We love candidates who can think on their feet and come up with solutions!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining our team at Siemens Mobility.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Engineer role. Highlight relevant experience in the railway industry and any technical skills that match the job description. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention specific experiences that demonstrate your problem-solving skills and technical expertise.
Show Off Your Technical Skills: Since this role involves a lot of technical support, make sure to showcase your IT proficiency and any engineering qualifications you have. We love seeing candidates who can dive into diagnostics and fault-finding with confidence!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Siemens
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge related to rolling stock and maintenance. Be prepared to discuss specific incidents you've handled in the past, showcasing your problem-solving skills and how you’ve used diagnostic data to resolve issues.
✨Show Your Communication Skills
As a Technical Support Engineer, you'll need to communicate effectively with both customers and team members. Practice explaining complex technical concepts in simple terms, and be ready to demonstrate how you’ve successfully collaborated with others in previous roles.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle real-life situations. Think of examples where you had to investigate faults or mitigate risks, and be ready to explain your thought process and the outcomes of your actions.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of challenges they face, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
