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- Tasks: Lead service delivery for key customer accounts in the UK Energy Market.
- Company: Siemens, a diverse and collaborative team focused on your growth.
- Benefits: 2-3 days remote work, inclusive environment, and learning opportunities.
- Why this job: Make a real impact by enhancing customer experiences and driving improvements.
- Qualifications: Experience in customer-facing roles with strong communication and analytical skills.
- Other info: Join a company that values diversity and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Siemens – Nottingham, England, United Kingdom
Service Delivery Professional
We know that a business only thrives if our people are thriving. That’s why we always put our people first. Our diverse and collaborative team is here to support you and challenge you to grow in many ways. Who knows where our joint journey will take you?
Responsibilities
- Leading the end-to-end service delivery for key customer accounts in the UK Energy Market.
- Building strong customer relationships through proactive communication and regular review meetings.
- Driving operational performance and continuous improvement across teams.
- Handling customer issues, complaints, and service credits with confidence and ownership.
- Using data and feedback to influence change and enhance the customer journey.
- Collaborating with Sales and Customer Success to support onboarding, renewals, and rollouts.
Qualifications
- Proven experience in customer-facing roles with excellent communication skills.
- Strong analytical skills and proficiency in Microsoft Office tools.
- A growth mindset with a passion for process improvement and stakeholder engagement.
- Confidence in decision-making and autonomy in managing customer portfolios.
- Desirable: Knowledge of the UK Energy Market and Lean methodologies.
Benefits
- 2 to 3 days of remote working per week.
- An environment where everyone can bring their whole self and feel a sense of belonging.
- A wide variety of learning & development opportunities.
We are fully committed to providing equal opportunities and building an inclusive workplace where a broad range of backgrounds and perspectives thrive. We embrace the many ways people think, learn, and experience the world—because diverse minds drive innovation. Please let us know if you have specific requirements that will support you during the application and interview process.
Seniority level: Not Applicable
Employment type: Full-time
Job function: Consulting, Information Technology, and Sales
Industries: Automation Machinery Manufacturing
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Service Delivery Professional employer: Siemens
Contact Detail:
Siemens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Professional
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Siemens or similar companies. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by practising common questions related to service delivery and customer relations. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your analytical skills! Bring examples of how you've used data to improve processes or customer experiences in past roles. This will resonate well with the hiring team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Delivery Professional
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Service Delivery Professional role. Highlight your customer-facing experience and any relevant achievements in the UK Energy Market.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this role and how your background makes you a great fit. Don’t forget to mention your growth mindset and any process improvement initiatives you've led!
Showcase Your Communication Skills: Since communication is key in this role, ensure your application is clear and concise. Use professional language but let your personality shine through—after all, we want to get to know the real you!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and keep track of it throughout the process.
How to prepare for a job interview at Siemens
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of the UK Energy Market. Familiarise yourself with current trends and challenges in the industry. This will not only show your interest but also help you engage in meaningful conversations during the interview.
✨Showcase Your Communication Skills
As a Service Delivery Professional, strong communication is key. Prepare examples from your past experiences where you successfully built customer relationships or resolved issues. Practising these scenarios can help you articulate your thoughts clearly and confidently.
✨Demonstrate Your Analytical Mindset
Be ready to discuss how you've used data to drive improvements in previous roles. Think of specific instances where your analytical skills made a difference. This will highlight your ability to influence change and enhance the customer journey, which is crucial for this role.
✨Embrace the Growth Mindset
During the interview, express your passion for continuous improvement and learning. Share how you've approached challenges with a growth mindset in the past. This aligns perfectly with the company's values and shows that you're eager to develop and adapt.
