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- Tasks: Shape customer experiences in the Energy Services portfolio and drive service delivery excellence.
- Company: Siemens, a diverse and inclusive company prioritising employee growth.
- Benefits: Remote work options, learning opportunities, and a supportive environment.
- Why this job: Make a real impact on customer journeys while developing your skills.
- Qualifications: Experience in customer-facing roles and strong communication skills.
- Other info: Join a collaborative team with a commitment to diversity and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Service Delivery Professional (12 Month Contract)
Siemens Nottingham, England, United Kingdom
We know that a business only thrives if our people are thriving. That’s why we always put our people first. Our diverse and collaborative team is here to support you and challenge you to grow in many ways. Who knows where our joint journey will take you?
We\’re currently looking for a Service Delivery Professional to join us on a 12 month fixed term contract basis.
As a Service Delivery Professional, you’ll play a pivotal role in shaping the customer experience across our Energy Services portfolio. Working closely with Sales and Operational teams, you’ll oversee the full consumer customer journey—ensuring proactive, high-quality service delivery that meets contractual and industry standards. You’ll be the voice of the customer within Siemens, driving performance, influencing change, and delivering tangible value.
Key responsibilities
- Leading the end-to-end service delivery for key customer accounts in the UK Energy Market.
- Building strong customer relationships through proactive communication and regular review meetings.
- Driving operational performance and continuous improvement across teams.
- Handling customer issues, complaints, and service credits with confidence and ownership.
- Using data and feedback to influence change and enhance the customer journey.
- Collaborating with Sales and Customer Success to support onboarding, renewals, and rollouts.
Qualifications
- Proven experience in customer-facing roles with excellent communication skills.
- Strong analytical skills and proficiency in Microsoft Office tools.
- A growth mindset with a passion for process improvement and stakeholder engagement.
- Confidence in decision-making and autonomy in managing customer portfolios.
- Desirable: Knowledge of the UK Energy Market and Lean methodologies.
Benefits
- 2 to 3 days of remote working per week.
- An environment where everyone can bring their whole self and feel a sense of belonging.
- A wide variety of learning & development opportunities.
We are fully committed to providing equal opportunities and building an inclusive workplace where a broad range of backgrounds and perspectives thrive. We embrace the many ways people think, learn, and experience the world—because we know that diverse minds drive innovation. So that we can support you to be your best during the application and interview process, please let us know if you have any specific requirements.
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Service Delivery Professional (12 Month Contract) employer: Siemens
Contact Detail:
Siemens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Professional (12 Month Contract)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Siemens on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Siemens' values and the Energy Services portfolio. Show us how your experience aligns with their mission and how you can enhance the customer journey.
✨Tip Number 3
Practice your communication skills! As a Service Delivery Professional, you'll need to convey ideas clearly. Try mock interviews with friends or use online platforms to refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Siemens team.
We think you need these skills to ace Service Delivery Professional (12 Month Contract)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Delivery Professional role. Highlight your experience in customer-facing roles and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since this role involves building strong customer relationships, it’s essential to demonstrate your excellent communication skills. Use examples from your past experiences where you’ve effectively communicated with customers or stakeholders.
Highlight Your Analytical Skills: We’re looking for someone with strong analytical skills, so don’t forget to mention your proficiency in Microsoft Office tools. Share specific instances where you’ve used data to influence decisions or improve processes in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team at Siemens!
How to prepare for a job interview at Siemens
✨Know Your Stuff
Before the interview, make sure you understand Siemens' Energy Services portfolio and the role of a Service Delivery Professional. Familiarise yourself with the UK Energy Market and any recent trends or changes. This will help you speak confidently about how you can contribute to the team.
✨Showcase Your Communication Skills
Since this role involves building strong customer relationships, be prepared to demonstrate your excellent communication skills. Think of examples from your past experiences where you successfully handled customer issues or complaints, and be ready to discuss how you maintained proactive communication.
✨Emphasise Your Analytical Mindset
Highlight your analytical skills and proficiency in Microsoft Office tools during the interview. Be ready to discuss how you've used data and feedback in previous roles to drive performance improvements and enhance customer journeys. This will show that you can influence change effectively.
✨Demonstrate a Growth Mindset
Siemens values a growth mindset, so come prepared to talk about your passion for process improvement and stakeholder engagement. Share specific examples of how you've embraced challenges and learned from them, as well as how you plan to continue growing in this role.
