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- Tasks: Coordinate service requests and manage faults for Electric Vehicle Charging Infrastructure.
- Company: Join a global leader in Intelligent Transport Systems, shaping the future of transport.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be part of a dynamic team, making a real impact in sustainable transport solutions.
- Qualifications: PC skills and excellent communication are essential; previous admin experience is a plus.
- Other info: Initial 6-month contract with potential for extension; based in Poole and Christchurch.
The predicted salary is between 30000 - 42000 £ per year.
Location: Poole sopers lane BH17 7ER, from October 2025 onwards: 1 Viscount Road, Christchurch, BH23 6BU
Contract length: 6 months initial contract
Work Hours: Mon-Fri 37.5 hours/week, 8.30 AM - 5.00 PM
Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services, are currently recruiting for a Service Coordinator on behalf of a global leader in the market of Intelligent Transport Systems (ITS). The role is responsible for the correct handling of various faults relating to our Electric Vehicle Charging Infrastructure in line with our customer’s contract requirements within service level agreements. You will be expected to develop an expert understanding of our customer’s requirements and support our local service teams whilst helping to establish our department within Yunex Traffic with both internal and external customers.
The role involves managing phone calls, faults, appointment booking for engineers, e-mails and queries as they come in. At times it can be very busy, so being able to work as part of a team as well as independently and the ability to organise yourself and prioritise is key for this role.
Areas of responsibility and tasks:
- Ensuring that all faults are reported and dispatched appropriately to support high levels of operational productivity, paying close attention to relevant contract information.
- Developing an acute understanding of our customer’s requirement in order to work in a fast-paced, challenging environment.
- E-mail handling, managing e-mails that come into the mailbox and actioning according to the relevant contract and responding in a professional manner.
- Managing engineers' faults and workload by booking appointments using the booking system.
- Taking calls from customers and engineers.
- Assisting local field management with contract queries and admin tasks.
Knowledge & Skills:
- PC skills are essential; ideally, experience of using Outlook, Word and Excel is desirable.
- Excellent communication skills, both verbal and written, are essential.
- Good attention to detail along with the ability to remain composed when working under pressure is essential.
- Customer-facing experience is desirable.
- Ability to work independently and on own initiative, take ownership of tasks and incidents until completion.
- Ability to build relationships with colleagues & customers.
- Excellent organisational skills.
- A self-motivator who can demonstrate good initiative.
- Problem-solving skills.
Required experience:
- Previous administration and co-ordination experience is desirable.
We are committed to providing equal employment opportunities and encourage all qualified candidates to apply. While the hiring process may not be expedited, we urge all interested candidates to submit their applications promptly to ensure their consideration.
Service Coordinator employer: Siemens
Contact Detail:
Siemens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator
✨Tip Number 1
Familiarise yourself with the Electric Vehicle Charging Infrastructure and Intelligent Transport Systems. Understanding the industry will help you speak confidently about the role and demonstrate your genuine interest during any discussions.
✨Tip Number 2
Brush up on your organisational skills by practising how to manage multiple tasks simultaneously. You might want to create a mock schedule to simulate the busy environment described in the job description, which will prepare you for the fast-paced nature of the role.
✨Tip Number 3
Enhance your communication skills by engaging in role-playing exercises with friends or family. This can help you become more comfortable handling customer queries and managing calls, which are crucial aspects of the Service Coordinator position.
✨Tip Number 4
Network with professionals in the transport and infrastructure sectors. Attend relevant events or join online forums to connect with others in the field, as this can provide valuable insights and potentially lead to referrals for the position.
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and coordination. Emphasise your skills in communication, organisation, and problem-solving, as these are key for the Service Coordinator role.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your understanding of customer requirements and your ability to manage tasks under pressure, showcasing how you can contribute to the team.
Highlight Technical Skills: Since the role requires PC skills, ensure you mention your proficiency with Outlook, Word, and Excel. If you have experience with any booking systems or similar software, be sure to include that as well.
Showcase Customer Service Experience: If you have previous customer-facing experience, highlight it in your application. Discuss how you've built relationships with customers and handled queries professionally, as this is crucial for the role.
How to prepare for a job interview at Siemens
✨Understand the Role
Before the interview, make sure you have a solid grasp of what a Service Coordinator does. Familiarise yourself with the responsibilities outlined in the job description, especially around managing faults and customer communication.
✨Showcase Your Communication Skills
Since excellent verbal and written communication skills are essential for this role, prepare examples from your past experiences where you effectively communicated with customers or team members, especially under pressure.
✨Demonstrate Organisational Skills
Be ready to discuss how you prioritise tasks and manage your time effectively. You might want to share specific instances where your organisational skills helped you succeed in a busy environment.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to troubleshoot issues or handle difficult situations, particularly in a customer-facing role.
