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- Tasks: Lead a dynamic team to drive customer success and digital transformation.
- Company: Join Mendix, the leading low-code application development platform.
- Benefits: Enjoy a culture of growth, respect, and fun with excellent career development opportunities.
- Why this job: Make a meaningful impact by helping companies innovate and succeed digitally.
- Qualifications: 5+ years in Customer Success management and strong tech knowledge required.
- Other info: Diverse and inclusive workplace that values individuality and collaboration.
The predicted salary is between 43200 - 72000 ÂŁ per year.
Mendix – the leading low‑code application development platform: The Mendix Platform uses visual modeling to abstract long‑form coding out of application development. Our customers use Mendix to create and deploy better software for the enterprise, faster. Mendix enables collaboration between business users and developers to work together throughout the development process.
At Mendix we strive to maintain a diverse, open, and safe working environment where people can be their true selves. We value every voice, celebrate individuality, and appreciate the diversity of thought and experience. People who work here are driven, smart, and really good at what they do. As this market evolves, we encourage people of all skill levels to work with the platform, both for clients and candidates. Apply today to discover how you can make a meaningful impact with Mendix.
We are looking for a creative, innovative, and inspiring personality with a passion for customer success and expansion. As a Senior Manager within Customer Success, you will become an integral part of an exceptional team transforming how companies approach their digital transformation efforts. Building and sustaining customer relationships while driving the adoption and expansion of the Mendix platform to exceed our revenue goals in the UK&I region.
If you constantly strive for excellence, are passionate about innovation, and want to work with a collaborative, energetic team, then Mendix is for you. In the role of Director Customer Success, you’ll drive digital innovation by:
- Lead and grow the Customer Success Management (CSM) team in the UK&I, balancing between driving consumption and expanding the footprint in building Centre of Excellence Programs and delivering strategic value to your customers.
- Act as a true player coach, combining hands‑on engagement with customers and structured coaching of the team.
- Become a Mendix platform‑adoption expert so that you can thoughtfully discuss and teach the value and purpose of each part of the Mendix platform as well as the adoption roadmap.
- Apply your domain expertise with customers in best‑practice discussions that can either be specific to the use of Mendix or more general regarding enterprise success.
- Deliver business impact and innovation to customers by truly understanding their key business drivers.
Your Skills & Experience:
- 5+ years of experience managing Customer Success teams as the customer‑facing leader responsible for the management of successful Customer Success operations within a Platform (or Software) as a Service (PaaS or SaaS) business.
- Cloud Industry and IT Systems Management knowledge is strongly preferred.
- 8+ years of consulting and/or SaaS‑based technical account management, customer success experience as an individual contributor.
- Hands‑on software development or IT experience is strongly preferred.
- Accountability for driving additional revenue through customer expansion.
- Understanding of technology and an ability to distinctly explain technological and business concepts.
- Proven efficiency in complex digital transformation projects.
- A strong digital transformational vision.
- Outstanding executive‑level communication, presentation, and interpersonal skills.
- Strong experience with customer onboarding and customer success metrics.
Our culture: While we live on different continents and work on different things, we are one team with a shared mission and set of values. We are passionate and strive for new heights, expertly and personally. We value hard work, accountability, and results. Above all else, we believe in a culture of growth, respect, and fun. We consider our people as people – not assets, we’re focused on results – not "boxes" and "rules", we’re all unique and we want you to be yourself, we celebrate success as a team and we care about your personal and professional development.
If you see a job description and think, "I’d be perfect for that" but your experience doesn’t align perfectly with the qualifications – don’t let that hold you back. We’re always eager to hire talented, passionate candidates – so give it a try and apply.
Senior Manager, Customer Success UKI employer: Siemens
Contact Detail:
Siemens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Manager, Customer Success UKI
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Mendix on LinkedIn. Ask them about their experiences and any tips they might have for landing a role in Customer Success. Personal connections can give you the inside scoop!
✨Tip Number 2
Prepare for the interview by diving deep into the Mendix platform. Familiarise yourself with its features and benefits, especially how it drives customer success. Being able to discuss specific use cases will show your passion and expertise.
✨Tip Number 3
Showcase your leadership skills! Think of examples from your past where you've successfully managed teams or driven customer success initiatives. Be ready to share these stories during your interview to demonstrate your fit for the Senior Manager role.
✨Tip Number 4
Don’t hesitate to apply through our website! Even if you feel your experience isn’t a perfect match, we value passion and potential. If you think you’d be a great fit for the team, go for it and submit your application!
We think you need these skills to ace Senior Manager, Customer Success UKI
Some tips for your application 🫡
Show Your Passion for Customer Success: When writing your application, let your enthusiasm for customer success shine through. Share specific examples of how you've driven customer satisfaction and expansion in previous roles. We want to see that you genuinely care about helping customers achieve their goals!
Tailor Your Experience to the Role: Make sure to highlight your relevant experience in managing Customer Success teams and any hands-on software development or IT experience. We’re looking for someone who can connect the dots between technology and business, so don’t be shy about showcasing your skills!
Be Authentic and Unique: At Mendix, we celebrate individuality, so don’t hesitate to let your personality come through in your application. Share what makes you unique and how you can contribute to our diverse team. Remember, we value people as individuals, not just qualifications!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and eager to join our team at Mendix!
How to prepare for a job interview at Siemens
✨Know the Mendix Platform Inside Out
Before your interview, make sure you dive deep into understanding the Mendix platform. Familiarise yourself with its features, benefits, and how it transforms digital processes for businesses. This knowledge will help you articulate how you can drive customer success and adoption effectively.
✨Showcase Your Leadership Style
As a Senior Manager, you'll need to demonstrate your leadership capabilities. Prepare examples of how you've successfully managed teams in the past, particularly in Customer Success roles. Highlight your approach to coaching and developing team members while driving results.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer challenges. Think of specific instances where you've turned a difficult situation into a success story, especially in SaaS or PaaS environments.
✨Emphasise Your Communication Skills
Strong communication is key in this role. Be ready to discuss how you've effectively communicated complex technical concepts to non-technical stakeholders. Practice articulating your thoughts clearly and confidently, as this will be crucial in your interactions with customers and team members.
