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For Companies At a Glance
- Tasks: Support our partners and customers while managing key operational queries.
- Company: Join Siemens, a leader in innovation and technology.
- Benefits: Enjoy flexible working hours, performance bonuses, and generous annual leave.
- Why this job: Make a real impact in a dynamic team while developing your skills.
- Qualifications: Experience in call handling and strong relationship-building skills.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
Siemens Manchester, England, United Kingdom
Overview
Join to apply for the Sales Support Administrator role at Siemens. Siemens Financial Services are recruiting for our Partner Services team based in Manchester. This is a hybrid role which will allow you to split your time 2/3 days a week between home and the office.
The partner services team play a critical role in supporting and maintaining relationships with our customers and partners. The team provides a dedicated support service both to external partners and internal stakeholders, managing specific programs such as supplier maintenance, insurance, and management data. The team acts as a single point of contact for operational queries as well as supporting the sales teams with new business and providing the appropriate verification and authorisation for key business activities. A key part of the Sales department, the team assists with identifying areas of improvement and the implementation of necessary changes.
You’ll make a difference by:
- Managing all partner queries and requests in an accurate and timely manner.
- Maximising upon revenue opportunities for SFS through identification and capture of new business opportunities.
- Support, manage and oversee the maintenance programs including queries relating to self-invoicing, maintenance inflations
- Manage the Partner Services e-mail inbox ensuring all queries are turned around within the given SLA timings.
- Carry out financial adjustments as required, ensuring compliance with all associated controls and processes.
- Sign off and amend all dealer amendments i.e. bank account changes etc
- Ensure high levels of communication with key customers both internally and externally
- Maintain relationships with established dealers/suppliers
- See beyond the department boundaries to keep up to date with all forms of communication within Siemens Financial Services.
You’ll build on your existing expertise, including:
- Experience in call handling, build rapport, and maintaining close business relationships.
- Ability to develop and implement new, more effective ways of working
- Plan time effectively to manage changes in workflow, periods of increased demand
- IT literate, with ability to use a range of systems.
Advantageous
- Previous experience working with Alfa and Zendesk
- Experience working within financial services
What can we offer?
- Performance-Based Bonus: Enjoy an quarterly bonus linked to individual and company performance
- Flexible Working Hours: Achieve a healthy work-life balance with our flexible working arrangements
- Pension Plan: Secure your future with our generous pension scheme, with employer contributions up to 10%.
- Time Off: Recharge and rejuvenate with 26 days of annual leave (plus bank holidays), and the option to buy or sell an additional 5 days.
- Private Healthcare – Free BUPA plan, plus subsidised healthcare for immediate family member
At SFS, our people are our most important asset, and what matters to them matters to us! We are committed to driving positive change in society and the workplace. Watch our video to find out more –
We are fully committed to providing equal opportunities and building an inclusive workplace where a broad range of backgrounds and perspectives thrive. We embrace the many ways people think, learn, and experience the world—because we know that diverse minds drive innovation. So that we can support you to be your best during the application and interview process, please let us know if you have any specific requirements.
Details
- Seniority level: Not Applicable
- Employment type: Full-time
- Job function: Sales and Administrative
Note
Referrals increase your chances of interviewing at Siemens by 2x
Manchester, England, United Kingdom
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Sales Support Administrator employer: Siemens
Contact Detail:
Siemens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Administrator
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Siemens on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can double your chances of landing that interview.
✨Tip Number 2
Prepare for the interview by researching Siemens' values and recent projects. We want to see how you can fit into our culture and contribute to our goals, so be ready to share how your skills align with what we do!
✨Tip Number 3
Practice your call handling skills! Since this role involves managing partner queries, being able to demonstrate your ability to build rapport over the phone will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Siemens.
We think you need these skills to ace Sales Support Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Sales Support Administrator role. Highlight your experience in call handling and maintaining business relationships, as these are key aspects of the job.
Showcase Your IT Skills: Since the role requires being IT literate, mention any relevant systems you've used, especially if you have experience with Alfa or Zendesk. This will show us that you're ready to hit the ground running!
Be Clear and Concise: When writing your application, keep it straightforward. Use bullet points where possible to make your skills and experiences easy to read. We want to see your strengths without wading through too much text!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Siemens
✨Know Your Stuff
Before the interview, make sure you understand Siemens' Partner Services team and how they support customers and partners. Familiarise yourself with their key programs like supplier maintenance and insurance, as well as the role of a Sales Support Administrator.
✨Showcase Your Communication Skills
Since this role involves managing partner queries and maintaining relationships, be ready to demonstrate your communication skills. Prepare examples of how you've effectively handled customer interactions or resolved issues in previous roles.
✨Highlight Your IT Proficiency
The job mentions being IT literate, so brush up on any relevant systems you’ve used, especially Alfa and Zendesk if you have experience with them. Be prepared to discuss how you’ve used technology to improve processes or manage workflows.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've identified areas for improvement or implemented changes in your previous roles. This will show that you can see beyond departmental boundaries and contribute to the overall success of the team.
