At a Glance
- Tasks: Lead training initiatives to enhance workforce capability and operational readiness in manufacturing.
- Company: Join Siemens Healthineers, a global leader in medical technology.
- Benefits: Competitive salary, generous leave, private medical, and career development opportunities.
- Other info: Dynamic environment with exposure to cutting-edge technologies and strategic business transformation.
- Why this job: Shape the future of training in advanced manufacturing and make a real impact.
- Qualifications: Experience in training leadership and understanding of manufacturing operations required.
At Siemens Healthineers, we pioneer breakthroughs in healthcare. As one of the world's leading medical technology companies, our manufacturing operations play a critical role in delivering technologies that improve and save lives. To support our continued growth, operational transformation, and future manufacturing capability, we're looking for an Operations Training Manager to lead the evolution of training, workforce capability, and operational readiness across our Manufacturing Operations teams.
Working closely with Manufacturing Leadership, Engineering, Quality, HR, EH&S and operational teams, you'll have the platform to make a lasting impact on both people and business performance.
About the role
As Operations Training Manager, you'll lead the overall Operations Training function across Manufacturing Operations, ensuring our teams have the skills, knowledge, competence and support required to safely and efficiently deliver production, quality, compliance and operational performance objectives.
Leading a team of Training Facilitators and a wider network of subject matter experts and trainers, you'll be responsible for developing and delivering a forward-looking training strategy that supports workforce capability, operational readiness, onboarding, apprenticeships, leadership development, digital transformation, automation initiatives and New Product Introduction (NPI) programmes.
What you'll be doing
- Develop and implement the Operations Training initiative, aligned to the organisations strategic goals and business priorities.
- Leading workforce capability planning to support business growth, operational resilience, succession planning and organisational transformation.
- Driving excellence in onboarding, technical training, compliance training and critical skills development across manufacturing operations.
- Enhancing existing training programmes through continuous improvement, ensuring learning remains relevant, effective and aligned to future industry standards.
- Ensuring training programmes support NPI activities, process changes, automation, digitalisation and future manufacturing technologies.
- Implementing innovative learning approaches including blended learning, digital learning, on-the-job training, simulation and competency assessments.
- Monitoring training effectiveness, competency metrics and workforce capability trends to drive measurable improvements in performance.
- Building strong partnerships with leaders, engineers, quality teams, HR, external providers and operational stakeholders to ensure training priorities align with business needs.
- Maintaining robust governance, audit readiness, compliance and EH&S standards across all training activities.
What skills and experience you'll bring
- We're looking for an experienced training, learning or operational leader who understands the challenges and opportunities of developing capability within a manufacturing environment.
- Proven experience leading training functions, workforce development programmes or technical learning teams.
- Strong knowledge of manufacturing operations and the ability to translate business requirements into practical capability solutions.
- Experience developing technical training programmes, competency frameworks and workforce capability strategies.
- Excellent coaching, communication and relationship-building skills.
- Experience driving continuous improvement and using data to make informed decisions.
- Experience supporting large-scale change, transformation, NPI or workforce readiness initiatives.
- Experience leading manufacturing training operations, technical workforce capability programmes or apprenticeship schemes would be particularly valuable.
What's on offer
- Competitive base salary
- 26 days annual leave with the option to buy up to 10 additional days and sell up to 5 days
- Up to 10% matched pension contributions
- BUPA Private Medical
- Bonus & Share Save Scheme
- Free to use on-site gym
- 2 paid volunteering days a year
- Career development opportunities within a global market leader
- The opportunity to shape the future of training and capability within one of the UK's most advanced manufacturing environments
- Exposure to strategic business transformation, advanced manufacturing technologies and future workforce development initiatives
Who we are
We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing.
Operations Training Coordinator in Oxford employer: Siemens
Siemens Mobility Limited is an exceptional employer, providing a dynamic apprenticeship programme in Chippenham that empowers high school leavers and college graduates to kickstart their careers in Business and Engineering. With a strong focus on employee development, a collaborative work culture, and access to cutting-edge resources, apprentices can expect meaningful growth opportunities while contributing to innovative projects in the mobility sector.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Training Coordinator in Oxford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Siemens. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Siemens before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Operations Training Coordinator in Oxford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Siemens:Your cover letter is your chance to shine! Tell us why you want to work at Siemens specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Siemens!
How to prepare for a job interview at Siemens
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
