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- Tasks: Manage maintenance service contracts for Railway Infrastructure and drive continuous improvement.
- Company: Siemens Mobility, a leader in innovative transportation solutions.
- Benefits: Competitive salary, bonus, flexible benefits, and a supportive work environment.
- Why this job: Join a transformative journey in smart mobility and make a real impact.
- Qualifications: Experience in service delivery management and strong leadership skills.
- Other info: Flexible working options and commitment to diversity and inclusion.
The predicted salary is between 43200 - 72000 £ per year.
At Siemens Mobility, we are not just imagining the future of transportation—we are building it. Our team of experts is dedicated to creating smart, efficient, and sustainable mobility solutions that improve the daily lives of millions of passengers. We are looking for passionate professionals who are eager to innovate and push the boundaries of what’s possible. If you are ready to be part of a transformative journey, come and join us.
We’re looking for a highly motivated, self-starting Service Delivery Manager to take ownership of our maintenance service contracts that keep the Signalling and Telecoms systems running smoothly. This is a dynamic and exciting opportunity for someone who thrives on collaboration, autonomy and making a real impact.
Responsibilities- Managing contracts related to the delivery of maintenance services for Railway Infrastructure (signalling and Telecoms).
- Leading service delivery in line with KPIs, budgets, and safety standards.
- Resolving customer issues quickly and effectively.
- Driving continuous improvement through contract reviews and performance metrics.
- Supporting digital transformation initiatives and identifying new service opportunities.
- Managing stakeholder relationships across internal teams, suppliers, and industry partners.
- Handling contract variations and small works opportunities, including estimating and quoting.
- Being a motivated self-starter who takes ownership and thrives in collaborative environments.
- Demonstrated experience in service delivery management.
- Strong leadership and communication skills that inspire confidence and clarity.
- A solid understanding of ITIL (ideally Foundation Level V4), or a willingness to gain certification—with the ability to apply it pragmatically.
- A background in rail infrastructure or another safety-critical industry, coupled with a genuine interest in learning more about the rail sector.
- The ability to grasp technical concepts and contribute meaningfully to contract-level discussions.
- Flexibility to support major escalations outside of standard office hours when needed.
Our compensation package includes a competitive salary, company bonus, holiday allowance and pension. We celebrate the fact that our employees are individuals and have different wants and needs. With this in mind, we have a flexible benefits scheme where you can tailor your benefits package to suit you.
We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us!
We are a Disability Confident Employer and welcome applications from all individuals, including those with disabilities. If you require any reasonable adjustments during the recruitment process, please contact your recruiter, who will be happy to support you.
At Siemens, we promote a growth mindset, the self-belief that we can learn and grow, take on new challenges and adapt to change. If you don’t match all the criteria for this role but feel you have transferable skills to enable you to succeed, we encourage you to apply.
Service Delivery Manager in London employer: Siemens
Contact Detail:
Siemens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Siemens Mobility on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching Siemens' recent projects in signalling and telecoms. Show us that you’re not just interested in the role but also in how you can contribute to their innovative journey.
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. We want to hear about specific situations where you’ve led service delivery or resolved customer issues effectively—make those stories shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Siemens Mobility.
We think you need these skills to ace Service Delivery Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about contributing to innovative mobility solutions and making a real impact in the industry.
Tailor Your CV: Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience in service delivery management and any relevant skills that align with our needs, like ITIL knowledge or leadership abilities.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language to describe your experiences and achievements, so we can easily see how you fit into our team and the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our transformative journey!
How to prepare for a job interview at Siemens
✨Know Your Stuff
Make sure you understand the key responsibilities of a Service Delivery Manager, especially in relation to maintenance services for Railway Infrastructure. Brush up on your knowledge of ITIL principles and be ready to discuss how you can apply them practically.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership and communication skills. Think about times when you've inspired confidence in your team or resolved conflicts effectively. This role thrives on collaboration, so demonstrate how you can bring people together.
✨Be Ready for Technical Discussions
Since this position involves grasping technical concepts, be prepared to discuss your understanding of signalling and telecom systems. If you have experience in safety-critical industries, share relevant stories that showcase your ability to contribute meaningfully to contract-level discussions.
✨Flexibility is Key
The job may require you to handle escalations outside of standard hours, so be ready to discuss your approach to managing work-life balance while being flexible. Show that you're committed to delivering results, even when challenges arise.
