At a Glance
- Tasks: Lead a dynamic team delivering engineering support across EMEA, driving operational excellence.
- Company: Join Siemens, a global leader in software innovation and design.
- Benefits: Enjoy competitive salary, health benefits, and a hybrid work model.
- Other info: Opportunities for career growth and development in a diverse workplace.
- Why this job: Make a real impact in a collaborative environment while shaping the future of technology.
- Qualifications: Experience in service delivery and managing distributed teams is essential.
The predicted salary is between 63000 - 77000 £ per year.
We are a leading global software company dedicated to the world of computer aided design, 3D modeling and simulation - helping innovative global manufacturers design better products, faster! With the resources of a large company, and the energy of a software start-up, we have fun together while creating a world class software portfolio. Our culture encourages creativity, welcomes fresh thinking, and focuses on growth, so our people, our business, and our customers can achieve their full potential.
The EMEA Service Delivery Lead is a regional leadership role within Global Engineering Services (GES), part of Siemens' Global Technologies & Infrastructure (GTI) organization. This role is responsible for the end-to-end delivery of engineering support services across all EMEA sites, serving Siemens software engineers across Europe, Middle East, and Africa. The Senior Manager directly leads EMEA SD Managers and is accountable for service quality, regional consistency, and execution of global GES programmes within the EMEA region.
KEY RESPONSIBILITIES
- Regional Leadership & Operations: Lead and develop a regional team of SD Managers responsible for engineering support across EMEA sites. Own regional SLO/SLA performance; ensure targets are met, tracked, and reported consistently. Drive operational consistency across EMEA sites aligned to global GES standards and Global Operations Excellence (GOE) defined processes. Act as the primary escalation point for EMEA service issues, customer concerns, and critical incidents. Ensure CMDB accuracy, asset management, and monitoring compliance across EMEA sites.
- Programme Delivery: Lead EMEA execution of global transformation programmes. Maintain regional project status, risks, and blockers; provide regular updates to the Global SD Director. Coordinate with different stakeholders on regional deployments and platform changes.
- People Leadership: Line-manage EMEA SD Managers; set clear objectives, conduct performance reviews, and support career development. Foster a collaborative, high-accountability team culture across geographically dispersed EMEA teams. Identify talent gaps, succession risks, and training needs within the EMEA SD function.
- Stakeholder Engagement: Build strong relationships with EMEA sites stakeholders, business units, and functional managers. Represent the EMEA region in GES global leadership forums, cross-functional reviews, and planning cycles. Collaborate with Americas and APAC SD Leads to share best practices and drive global consistency.
- Engineering Segment Engagement: Execute the GES engineering segment engagement model within EMEA; act as the regional point of contact for EMEA segment leads on infrastructure quality, environment needs, and development productivity. Establish a structured engagement cadence with EMEA engineering segment representatives to gather feedback on CI/CD environments, tooling gaps, and productivity blockers. Identify and escalate EMEA-specific development environment constraints that impact engineering velocity; collaborate with GOE and Architecture & Standards to drive resolution. Contribute regional segment insights to GES-wide reporting on developer productivity and service quality.
QUALIFICATIONS & EXPERIENCE
- REQUIRED: Substantial relevant experience in service delivery, infrastructure operations, or engineering support, with a demonstrated track record of regional management responsibility across multiple countries. Proven experience leading geographically distributed teams across multiple countries within the EMEA region. Strong working knowledge of ITSM frameworks (ITIL) and service level management practices. Experience managing escalations, service performance, and operational governance in a complex enterprise environment. Demonstrated ability to drive cross-functional programmes and change within large, matrixed organizations. Excellent communication and stakeholder management skills; fluent in English (additional language proficiency is an advantage). Solid understanding of asset management practices, including CMDB governance, hardware lifecycle tracking, and software asset inventory across distributed sites. Practical knowledge of data center operations, including RDC/colocation environments, physical infrastructure management, and capacity oversight. Working knowledge of server and storage technologies, including enterprise server platforms, SAN/NAS storage, and backup frameworks sufficient to manage and govern SD teams responsible for these environments. Awareness of vulnerability management practices, including coordination with security teams on remediation tracking and compliance obligations across EMEA sites. Familiarity with software development practices and the SDLC; ability to engage with engineering teams on environment needs and tooling requirements without deep hands-on development experience. Awareness of CI/CD concepts and pipeline dependencies; sufficient understanding to identify where GES infrastructure is a bottleneck or enabler for engineering delivery.
- PREFERRED: Background in software engineering or large-scale enterprise infrastructure environments. Hands-on or supervisory experience with virtualization technologies (VMware ESXi, OpenStack or equivalent platforms). Exposure to high-performance or grid computing environments — understanding of compute cluster operations, job scheduling, and distributed infrastructure management. Understanding of enterprise networking fundamentals, sufficient to oversee network-dependent service delivery across EMEA. Experience managing EMEA-specific regulatory and compliance considerations (e.g., data residency, works council processes, GDPR implications for IT operations). Exposure to software engineering or DevOps environments — direct collaboration with development teams or platform engineering; comfort discussing developer workflow tooling, build pipelines, and environment provisioning.
EDUCATION
- DEGREE — REQUIRED: Bachelor's degree in Computer Science, Computer Engineering, Information Technology, Software Engineering, or a closely related technical discipline. Degrees in other disciplines will be considered where accompanied by strong relevant experience.
- ADVANCED EDUCATION — PREFERRED: Master's degree in Computer Science, Information Technology, Engineering Management, or an MBA with a technology focus.
CERTIFICATIONS
- IT SERVICE MANAGEMENT & GOVERNANCE — PREFERRED: ITIL v4 Foundation — required at minimum; Managing Professional track highly valued. COBIT 2019 Foundation — IT governance and control framework awareness. ISO 27001 awareness — relevant to EMEA regulatory and security compliance considerations.
- PROJECT & PROGRAMME MANAGEMENT — ADVANTAGEOUS: PMP (Project Management Professional) — PMI. PRINCE2 Foundation or Practitioner.
LOCATION & TRAVEL: This role is based in EMEA, with a preference for one of Siemens' DISW established locations. Regular travel across EMEA sites is expected.
Why us? A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!
The primary locations for this opportunity are Germany, UK and Ireland. The applicable salary ranges for these locations are: 98,000 Min - 171,600 Max EUR (Germany), 82,200 Min - 143,700 Max GBP (UK), 91,500 Min - 155,400 Max EUR (Ireland). This role is eligible to earn incentive compensation. The actual compensation offered is based on the successful candidate’s job-related skills, experience, and relevant education/training. Siemens offers health and wellness benefits to employees. The position is available across multiple EMEA locations; we welcome qualified candidates from locations not mentioned in the description to apply.
Siemens Software. Transform the Everyday.
Senior Manager, EMEA Service Delivery Lead (f/m/d) - EMEA based in London employer: Siemens
Siemens Mobility Limited is an exceptional employer, providing a dynamic apprenticeship programme in Chippenham that empowers high school leavers and college graduates to kickstart their careers in Business and Engineering. With a strong focus on employee development, a collaborative work culture, and access to cutting-edge resources, apprentices can expect meaningful growth opportunities while contributing to innovative projects in the mobility sector.
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We think this is how you could land Senior Manager, EMEA Service Delivery Lead (f/m/d) - EMEA based in London
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We think you need these skills to ace Senior Manager, EMEA Service Delivery Lead (f/m/d) - EMEA based in London
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Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Siemens.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Siemens. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
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How to prepare for a job interview at Siemens
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For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
