At a Glance
- Tasks: Install, troubleshoot, and maintain cutting-edge medical imaging equipment while ensuring customer satisfaction.
- Company: Join Siemens Healthineers, a leader in medical technology with a rich legacy.
- Benefits: Competitive salary, company car, bonuses, overtime, and travel allowances.
- Other info: Receive mentoring and training opportunities in Europe and the USA for professional growth.
- Why this job: Make a real difference in healthcare while enjoying independence and flexibility in your role.
- Qualifications: HNC/HND in Electronics or Engineering, with field service experience preferred.
The predicted salary is between 48000 - 48000 £ per year.
Siemens Healthineers is recruiting for a Customer Service Engineer to install, troubleshoot, repair, and maintain to a high standard; a range of state-of-the-art medical imaging equipment and address customer needs promptly and professionally. This is a field role with considerable independence travelling to and working at customer sites. The role is primarily weekdays, with 12 weekend days rotated over a 12-month period.
What are my responsibilities?
- Work in cooperation with the Customer Care Centre to carry out service, maintenance, updates and installation of Siemens Healthineers products within your designated product range and assist under supervision with other products.
- Ensure material parts are processed in accordance with policy.
- Maintain all test equipment, tools and company property in good and working order.
- Escalate as appropriate situations where customer satisfaction is compromised, or contractual obligations are unlikely to be met.
- Maintain good communications and team working with all Managers and Colleagues.
- Understand and comply with Siemens Healthineers work instructions, quality policy, codes of conduct policies and regulatory requirements at all times.
- Identify any opportunities to improve efficiency and effectiveness of team processes.
- Complete personal administration and company mandatory training in a timely and accurate manner.
- When applicable provide out of hours technical service support and complete individual mandatory weekend working provision.
- Attend product training courses in Europe and USA in order to build competence in providing technical assistance and support to customers.
- Work as part of a multidisciplinary team within customer services to ensure our company values are achieved.
What do I need to qualify for this job?
- HNC/HND in an Electronics or Engineering related field.
- Ideally you will have previous field service experience where you have undertaken fault finding on electronic or medical equipment.
- You will also be required to have strong IT, Microsoft Office and Networking Infrastructure skills.
- Your customer facing skills will be invaluable, as you will be required to interface with customers and staff at all levels within Siemens Healthineers, third parties, contractors, sub-contractors and suppliers and must quickly gain the respect of others, both colleagues and customers at all levels.
- You must hold a full UK driving license.
Additional Information:
- Area covered is largely but not exclusively London, M25 ring and surrounding areas.
- A flexible approach to travel.
- Essential training will be required in our European and USA training centres. Candidates can expect to spend on average 4 hours travelling each day.
- A mentoring training program will be assigned to you to assist your journey and development. Within this program you will be mentored within the field by an experienced and qualified peer and supported by your regional Customer Service Manager throughout the process.
Being part of our team: Siemens Healthineers is a leading medical technology company with an over 170-year legacy of first-to-market technologies and product innovations.
Customer Service Engineer in High Wycombe employer: Siemens
Siemens Mobility Limited is an exceptional employer, providing a dynamic apprenticeship programme in Chippenham that empowers high school leavers and college graduates to kickstart their careers in Business and Engineering. With a strong focus on employee development, a collaborative work culture, and access to cutting-edge resources, apprentices can expect meaningful growth opportunities while contributing to innovative projects in the mobility sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Engineer in High Wycombe
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Siemens. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Siemens before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Engineer in High Wycombe
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Siemens:Your cover letter is your chance to shine! Tell us why you want to work at Siemens specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Siemens!
How to prepare for a job interview at Siemens
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
