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For Companies At a Glance
- Tasks: Engage with customers to drive business value using our cloud platforms.
- Company: Join Siemens, a leader in digital industries transforming everyday experiences.
- Benefits: Enjoy competitive salary, bonus scheme, generous holidays, pension, and private healthcare.
- Why this job: Make a real impact by helping customers realise the value of innovative software solutions.
- Qualifications: Experience in Customer Success Management with strong relationship management skills.
- Other info: Dynamic hybrid work environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
About us
Siemens Digital Industries Software - Transform the everyday. Let's make the difference together! Siemens Digital Industries Software (DISW) is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software. We offer a role with responsibility, independence and the possibility to contribute proactively. We foster a teamwork culture with room for individual development.
About the Role
We are looking for a Customer Success Manager to work with our Enterprise SaaS customers to drive business value using our cloud platforms. You will play a crucial role in engaging with customers to help them quickly realise the value of our solutions. This role is based in the UK and you must be happy to travel to customer sites when required both in country and occasional regional travel.
Key Areas of Responsibility
- Drive customer satisfaction - Deeply understand each customer’s objectives and act as a trusted advisor. Deliver above-benchmark satisfaction at key adoption milestones and through annual health checks.
- Ensure verified value outcomes - Make sure customers adopt our products and realize measurable business value. Challenge customers to stay focused on outcomes and avoid unnecessary complexity.
- Accelerate time-to-value - Collaborate with sales before contract signature to shape a customer success plan. Drive product adoption and monitor usage across your portfolio.
- Secure expansion and renewal - Identify upsell and cross-sell opportunities by understanding your customer’s business. Work closely with sales to ensure successful renewals.
- Champion profitable outcomes - Promote simplicity in customer engagements, help sales achieve scale, and leverage repeatable processes and best practices.
- Lead cross-functional collaboration - Act as a customer advocate across Siemens. Ensure feedback loops to improve products, services, and processes.
Qualifications
- Proven experience in Customer Success Management with a strong track record of managing strategic relationships at executive level within large enterprise organizations.
- Proven customer management skills with international, large, Enterprise accounts, ideally within the industrial software sector (aerospace and defence, Automotive, Industrial manufacturing, Digital Manufacturing).
- An understanding of technology and an ability to explain how technology drives business value (previous SaaS experience preferred).
- Ability to analyse complex situations, develop associated action plans and lead teams to achieve key objectives.
- Creative, resourceful, detail-oriented, and highly organised.
- Exceptional executive-level communication, presentation and interpersonal skills.
- Self-starter who thrives under ambiguity in a fast-paced, deadline-oriented environment.
- Passion for driving business value to customers through software development and new technology.
- Excellent verbal and written English, knowledge of any other European languages would be highly desirable.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We are Siemens, a collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!
We offer a comprehensive reward package which includes a competitive basic salary, bonus scheme, generous holiday allowance, pension, and private healthcare.
Customer Success Manager EMEA (UK) employer: Siemens
Contact Detail:
Siemens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager EMEA (UK)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Siemens through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching Siemens' products and recent projects. Show us that you understand how our solutions drive business value and be ready to discuss how you can contribute to customer success.
✨Tip Number 3
Practice your pitch! Be clear about your experience in Customer Success Management and how it aligns with the role. We want to hear how you've driven satisfaction and value for customers in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Siemens.
We think you need these skills to ace Customer Success Manager EMEA (UK)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience with enterprise SaaS customers and how you've driven business value in previous roles. We want to see how you can bring that expertise to Siemens!
Showcase Your Communication Skills: As a Customer Success Manager, you'll need to communicate effectively with clients and internal teams. Use your application to demonstrate your exceptional communication skills. Share examples of how you've successfully managed relationships and resolved issues in the past.
Highlight Your Problem-Solving Abilities: We love candidates who can analyse complex situations and develop action plans. In your application, include specific instances where you've tackled challenges and led teams to achieve objectives. This will show us you're ready to drive customer satisfaction at Siemens!
Apply Through Our Website: Don't forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Siemens!
How to prepare for a job interview at Siemens
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to the role. Understand how to measure customer satisfaction and value delivery. Be ready to discuss how you’ve used these metrics in past roles to drive business outcomes.
✨Showcase Your Relationship Management Skills
Prepare examples that highlight your experience managing strategic relationships, especially at the executive level. Think of specific instances where you’ve turned a challenging situation into a success story, demonstrating your ability to act as a trusted advisor.
✨Understand Siemens' Solutions
Familiarise yourself with Siemens Digital Industries Software and its offerings. Be prepared to discuss how their solutions can drive business value for customers. This shows your genuine interest in the company and the role, making you stand out.
✨Prepare for Scenario-Based Questions
Anticipate scenario-based questions that assess your problem-solving skills and ability to handle complex situations. Practice articulating your thought process and action plans clearly, showcasing your analytical skills and creativity in overcoming challenges.
