At a Glance
- Tasks: Deliver exceptional customer service through various channels and support team members.
- Company: Join Siemens Financial Services, a company that values responsibility, excellence, and innovation.
- Benefits: Enjoy flexible working hours, performance bonuses, and generous annual leave.
- Other info: Be part of a diverse team committed to positive change and personal development.
- Why this job: Make a real impact by enhancing customer experiences in a supportive environment.
- Qualifications: Experience in customer service with excellent communication and organisational skills.
The predicted salary is between 30000 - 42000 £ per year.
Overview
As a valued member of our Customer Services Operations Team at Siemens Financial Services, you\'ll play a vital role in delivering exceptional service to both internal and external stakeholders. Managing high-volume customer interactions through multiple channels, you\'ll bring your enthusiasm and professionalism to every conversation. This opportunity is ideal for someone who takes pride in providing outstanding customer experiences and wants to contribute to our values of responsibility, excellence, and innovation.
It’s incredibly important that our people enjoy working here and therefore we take great pride in having a friendly, helpful and engaging culture. We also appreciate that development and training is important to many and that’s why we have a supportive environment which invests in our employee’s development.
This role will be based in our Stoke Poges office with 2-3 days a week in the office.
Please note: this role requires candidates to have current and permanent right to work in the UK. We are unable to support visa applications for this position.
Responsibilities
- Effectively liaise with internal and external customers by telephone, letter and e-mail in response to queries.
- Respond to all customer queries and requests in an accurate and timely manner.
- Process transfer requests, financial amendments and refund requests on customer contracts within appropriate time-scales.
- Ensure Customer Records are kept up to date and accurate.
- Pro-actively support other team members in the delivery of outstanding Customer Service, e.g. taking calls and sharing workloads during peak periods.
- In conjunction with the Operations Team Leaders identify and follow through process improvement initiatives that will improve the customer’s experience and lead to business efficiencies.
- Maximise upon revenue opportunities for SFS through identification and capture of sales-leads, the collection of transfer / admin fees where appropriate and effectively deal with potential debt issues, resolving problems where possible to prevent arrears / bad debt.
- Work to industry and regulatory guidelines and time frames.
- Effectively and efficiently deal with switchboard calls for SFS ensuring that we deliver exceptional service and direct customers to the right person or department.
Requirements / Skills and Experience
- Proven track record in offering exceptional service to customers (internal and external) via telephone and in writing.
- Experience in a Customer Services team preferably from a Financial Services background and / or a business to business environment.
- Experience in using Microsoft Office packages.
- Excellent Communication skills – both verbal and written.
- Good Organisational and time management skills.
- Knowledge of regulatory bodies which may include FOS, FCA and FLA desirable.
About Us
At SFS, our people are our most important asset, and what matters to them matters to us. We are committed to driving positive change in society and the workplace. Watch our video to find out more -
https://www.youtube.com/watch?v=wqSNxhZnA3s
What can we offer?
- Performance-Based Bonus: Enjoy a quarterly bonus linked to your performance
- Flexible Working Hours: Achieve a healthy work-life balance with our flexible working arrangements
- Pension Plan: Secure your future with our generous pension scheme, with employer contributions up to 10%.
- Time Off: Recharge and rejuvenate with 26 days of annual leave (plus bank holidays), and the option to buy or sell an additional 5 days.
- Private Healthcare – Free BUPA plan, plus subsidised healthcare for immediate family members
We are fully committed to providing equal opportunities and building an inclusive workplace where a broad range of backgrounds and perspectives thrive. We embrace the many ways people think, learn, and experience the world—because we know that diverse minds drive innovation. So that we can support you to be your best during the application and interview process, please let us know if you have any specific requirements.
#CVL-PLC
Customer Service Executive in Stoke Poges employer: Siemens
At Siemens Financial Services, we pride ourselves on fostering a friendly and engaging work culture that prioritises employee development and well-being. Located in Stoke Poges, our Customer Service Executive role offers flexible working arrangements, a performance-based bonus, and generous benefits including a robust pension plan and private healthcare. Join us to be part of a team that values responsibility, excellence, and innovation while delivering exceptional service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive in Stoke Poges
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Siemens. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Siemens before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Executive in Stoke Poges
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Siemens:Your cover letter is your chance to shine! Tell us why you want to work at Siemens specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Siemens!
How to prepare for a job interview at Siemens
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
