Technical Support Engineer in City of London

What if your next role actually made you excited for Mondays? At Siemens Mobility, we believe our people are the cornerstone of our success. We are committed to nurturing a supportive and inclusive environment where every team member can thrive. Join our global community, where your growth and development are as important as our shared mission to innovate and transform the Rail industry.

Siemens Mobility is looking for a Technical Support Engineer to support our Rolling Stock and Customer Service Business. Based out of the Slade Green Depot in Kent and supporting the 707 Fleet, the Technical Support Engineer will work with the Service Delivery Engineer and the Commissioning team to support the customer with the maintenance. The successful candidate will join a team operating on a 24/7 shift pattern. Comprehensive product training will be provided.

You’ll make a difference by:

• Provide on-site and remote technical support to the customer’s maintenance team, particularly during incidents occurring off depot.
• Independently investigate rolling stock issues, performing maintenance and repairs as needed to ensure compliance with the production plan.
• Regularly monitor and address train defects and in-service failures, maintaining open communication with the customer.
• Proactively mitigate the risk of in-service failures through timely interventions.
• Download, process, and analyze train diagnostic data, conducting advanced fault-finding as required.
• Prepare detailed analytical technical reports on fault investigations, and ensure timely closure of work reports within the CMMS system.
• Mentor and assist Siemens and customer team members in developing their technical skills.
• Participate in off-depot meetings to support technical investigations and resolutions.
• Collaborate with various Siemens departments to ensure successful contract delivery.
• Provide support with stores and materials management during periods of downtime or team absences.
• Accurately record and report all information relevant to operational safety.
• Respond to trends in unit defects, providing recommendations for mitigations and countermeasures.
• Conduct audits of the customer’s maintenance practices ensuring adherence to relevant standards.
• Perform performance analysis duties during downtime or in the absence of key personnel (site-specific).

Your success will be grounded by:

• Possession of a valid UK driving license.
• Essential engineering qualifications, such as an Apprenticeship, NVQ, or BTEC.
• Proficient in using IT systems.
• Prior experience in the railway industry is advantageous.

At Siemens, we believe that work should work for you. We go beyond standard benefits to create an environment where our people feel supported, empowered and valued both professionally and personally.

Benefits:

• Wellbeing: 24/7 Mental health support, Subsidised gym memberships, Subsidised Bupa healthcare, Enhanced sick pay
• Financial: Match and More pension, Life assurance, Perks at Work discounts, Cycle to Work scheme, Annual Bonus
• Family: Day-one maternity and paternity rights, Shared parental leave, Extra holidays for length of service, Generous time off - including volunteering days and sabbaticals
• Personal Growth: Access to online learning, Support for external training and development opportunities, Inclusive culture promoting equality and belonging, Active employee networks, Opportunities to grow your skills and career

Join Siemens where your wellbeing, growth, and future matter. Transform The Everyday with us. We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us!

We are a Disability Confident Employer and welcome applications from all individuals, including those with disabilities. If you require any reasonable adjustments during the recruitment process, please contact your recruiter, who will be happy to support you.

At Siemens, we promote a growth mindset, the self-belief that we can learn and grow, take on new challenges and adapt to change. If you don’t match all the criteria for this role but feel you have transferable skills to enable you to succeed, we encourage you to apply.