At a Glance
- Tasks: Install, troubleshoot, and maintain cutting-edge medical imaging equipment while ensuring customer satisfaction.
- Company: Join Siemens Healthineers, a leader in innovative healthcare technology.
- Benefits: Enjoy a generous pension, company vehicle, 26 days holiday, and flexible benefits.
- Other info: Flexible travel across the North West with opportunities for training in Europe and the USA.
- Why this job: Make a real difference in healthcare while developing your technical skills.
- Qualifications: HNC/HND in Electronics or Engineering and previous field service experience required.
The predicted salary is between 35000 - 45000 € per year.
Siemens Healthineers is recruiting for a Customer Service Engineer to install, troubleshoot, repair, and maintain a range of state‑of‑the‑art medical imaging equipment and address customer needs promptly and professionally. This field role requires considerable independence and involves travelling to and working at customer sites. The role is primarily weekdays, with 12 weekend days rotated over a 12‑month period.
Responsibilities
- Work in cooperation with the Customer Care Centre to carry out service, maintenance, updates and installation of Siemens Healthineers products within your designated range and assist under supervision with other products.
- Ensure material parts are processed in accordance with policy.
- Maintain all test equipment, tools and company property in good and working order.
- Escalate situations where customer satisfaction is compromised or contractual obligations are unlikely to be met.
- Maintain good communication and teamwork with all managers and colleagues.
- Understand and comply with Siemens Healthineers work instructions, quality policy, codes of conduct and regulatory requirements at all times.
- Identify opportunities to improve efficiency and effectiveness of team processes.
- Complete personal administration and company mandatory training in a timely and accurate manner.
- Provide out‑of‑hours technical service support and complete individual mandatory weekend working provision when applicable.
- Attend product training courses in Europe and the USA to build competence in providing technical assistance and support to customers.
Qualifications
- HNC/HND in Electronics, Engineering, or a related field.
- Previous field service experience, including fault finding on electronic or medical equipment.
- Strong IT, Microsoft Office and networking infrastructure skills.
- Excellent customer‑facing skills and ability to interface with customers and staff at all levels.
- Full UK driving licence.
Location & Travel
Area largely the North West of England, but not exclusively. Flexible approach to travel; expect an average of 4 hours travelling each day. Essential training will be required in our European and USA training centres.
Benefits
- Generous pension contribution.
- Company vehicle.
- 26 days holiday plus bank holidays, with the option to buy or sell a further 10 days.
- Bonus and share scheme.
- Flexible benefits from private medical insurance to financial guidance.
- Corporate social responsibility opportunities, including 2 paid volunteering days per year.
- 24/7 employee assistance programme.
- Access to career development via apprenticeship levy to achieve external qualifications.
Equal Opportunity
Siemens Healthineers is an equal opportunity employer. We welcome applications from individuals with disabilities and care about data privacy and GDPR compliance.
Customer Service Engineer - North West in Wigan employer: Siemens Plc
Siemens Healthineers is an exceptional employer, offering a dynamic work environment for Customer Service Engineers in the North West of England. With a strong focus on employee growth through training opportunities in Europe and the USA, generous benefits including a company vehicle, flexible holiday options, and a commitment to corporate social responsibility, we foster a culture that values teamwork and customer satisfaction. Join us to be part of a forward-thinking company that prioritises your professional development and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Engineer - North West in Wigan
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Siemens Healthineers on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and technical skills. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to discuss specific examples where you've tackled challenges in previous roles. This will demonstrate your ability to handle the responsibilities of a Customer Service Engineer.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Siemens Healthineers team.
We think you need these skills to ace Customer Service Engineer - North West in Wigan
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Engineer role. Highlight your relevant experience with medical imaging equipment and any field service roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention your customer-facing skills and any specific experiences that relate to the job description.
Show Off Your Technical Skills:Since this role involves troubleshooting and maintaining medical equipment, make sure to highlight your technical skills in your application. Mention any relevant qualifications, like your HNC/HND, and your experience with IT and networking infrastructure.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Siemens Plc
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to medical imaging equipment. Be ready to discuss your previous field service experience and how you've tackled troubleshooting in the past. This will show that you're not just familiar with the equipment but also capable of handling real-world challenges.
✨Show Off Your Customer Skills
Since this role is all about customer interaction, think of examples where you've gone above and beyond for a client. Prepare to share stories that highlight your excellent customer-facing skills and how you’ve maintained good communication with colleagues and customers alike.
✨Be Ready to Travel
With travel being a big part of the job, be prepared to discuss your flexibility and willingness to travel. Mention any previous experiences where you had to adapt to different locations or work environments, as this will demonstrate your readiness for the role.
✨Understand the Company Culture
Familiarise yourself with Siemens Healthineers' values and work instructions. Show that you understand their commitment to quality and customer satisfaction. This will help you align your answers with what they value most, making you a more attractive candidate.
