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- Tasks: Install, troubleshoot, and maintain cutting-edge medical imaging equipment while ensuring customer satisfaction.
- Company: Siemens Healthineers, a leader in medical technology with a rich legacy.
- Benefits: Generous pension, company vehicle, 26 days holiday, and career development opportunities.
- Why this job: Make a real impact in healthcare by supporting innovative medical technologies.
- Qualifications: HNC/HND in Electronics or Engineering; strong IT and customer-facing skills required.
- Other info: Flexible travel, mentoring program, and opportunities for volunteering.
The predicted salary is between 30000 - 40000 £ per year.
Siemens Healthineers is recruiting for a Customer Service Engineer to install, troubleshoot, repair, and maintain to a high standard a range of state‑of‑the‑art medical imaging equipment and address customer needs promptly and professionally. This is a field role with considerable independence travelling to and working at customer sites. The role is primarily weekdays, with 12 weekend days rotated over a 12‑month period.
Responsibilities:
- Work in cooperation with the Customer Care Centre to carry out service, maintenance, updates and installation of Siemens Healthineers products within your designated product range and assist under supervision with other products.
- Ensure material parts are processed in accordance with policy.
- Maintain all test equipment, tools and company property in good and working order.
- Escalate as appropriate situations where customer satisfaction is compromised, or contractual obligations are unlikely to be met.
- Maintain good communications and team working with all Managers and Colleagues.
- Understand and comply with Siemens Healthineers work instructions, quality policy, codes of conduct policies and regulatory requirements at all times.
- Identify any opportunities to improve efficiency and effectiveness of team processes.
- Complete personal administration and company mandatory training in a timely and accurate manner.
- When applicable provide out of hours technical service support and complete individual mandatory weekend working provision.
- Attend product training courses in Europe and USA in order to build competence in providing technical assistance and support to customers.
- Work as part of a multidisciplinary team within customer services to ensure our company values are achieved.
- A flexible approach to travel is essential; candidates can expect to spend on average 4 hours travelling each day.
- A mentoring training program will be assigned to assist your journey and development.
Qualifications:
- HNC/HND in Electronics, Engineering, or related field.
- Ideally previous field service experience with fault finding on electronic or medical equipment.
- Strong IT, Microsoft Office and Networking Infrastructure skills.
- Excellent customer facing skills to interface with customers and staff at all levels.
- Must hold a full UK driving license.
Siemens Healthineers is a leading medical technology company with an over 170-year legacy of first-to-market technologies and product innovations. Our technologies touch an estimated 5 million patients globally every day. We are committed to helping our healthcare partners succeed in diagnostic and therapeutic imaging, laboratory diagnostics, and molecular medicine.
Benefits:
- Generous pension contribution.
- Company vehicle.
- 26 days holiday + bank holidays.
- Bonus and share scheme.
- Access to flexible benefits from private medical insurance to financial guidance.
- Corporate Social Responsibility opportunities including 2 paid volunteering days per year.
- Support from our 24/7 employee assistance programme.
- Access to career development via apprenticeship levy to achieve external qualifications.
Customer Service Engineer in Plympton employer: Siemens Plc
Contact Detail:
Siemens Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Engineer in Plympton
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Siemens Healthineers on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and technical skills. We should also be ready to share examples of how we've handled tough situations in the past.
✨Tip Number 3
Show off our problem-solving skills during the interview! Think of scenarios where we’ve successfully troubleshot issues, especially with medical or electronic equipment. This will highlight our fit for the Customer Service Engineer role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of the Siemens Healthineers team.
We think you need these skills to ace Customer Service Engineer in Plympton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Engineer role. Highlight any relevant experience with medical imaging equipment or field service work, and don’t forget to showcase your customer-facing skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with Siemens Healthineers and how your background makes you a perfect fit for the team.
Showcase Your Technical Skills: Since this role involves troubleshooting and maintaining high-tech equipment, be sure to mention your IT skills, especially with Microsoft Office and Networking Infrastructure. We want to see how tech-savvy you are!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
How to prepare for a job interview at Siemens Plc
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to medical imaging equipment. Be prepared to discuss your previous field service experience and how it relates to the role. Familiarise yourself with Siemens Healthineers products and services, as this will show your genuine interest in the company.
✨Showcase Your Customer Skills
Since this role involves a lot of customer interaction, think of examples where you've successfully resolved customer issues or improved their experience. Highlight your communication skills and ability to work well with diverse teams, as these are crucial for maintaining good relationships with both customers and colleagues.
✨Be Ready for Travel Talk
As this position requires considerable travel, be prepared to discuss your flexibility and willingness to travel extensively. Mention any previous experiences that demonstrate your adaptability and how you manage your time effectively while on the road.
✨Ask Insightful Questions
Prepare some thoughtful questions about the role, team dynamics, and training opportunities. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values. Asking about the mentoring program can also highlight your eagerness to learn and grow within the company.