Customer Service Support Operator

Based within the South region of Siemens SIB (Smart Infrastructure Buildings) working from our Farnborough office, the Customer Service Support Operator will be responsible for helping deliver a high level of customer support to our service customers.

You will be responsible for support of coordination and administration of the service account base within the area. The scope of the role is to give a high level of customer service carrying out daily operational tasks to support the service customer base including but not limited to such tasks as call handling, dispatching, handling of customer enquiries, as well as general administration and support tasks.

Siemens recognise that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements and workplace adjustments with all our applicants. See our flexibility culture .

You’ll create impact by:

• Work with the Customer Service Support Team Leader to ensure all service administration activities are completed within the required timeframes.

• Undertake a number of allocated tasks, including Invoicing, goods receipting, maintenance planning, fault call and dispatch and checking of documentation / paperwork.

• Be an initial point of escalation to resolve customer issues as required.

• Ensure all engineers paperwork has been received into the office, is completed correctly and is billed as required, invoices are raised and issued to our customers, paperwork is checked & verified and any additional quotes are completed as needed.

• Assist with the dispatch and planning of fault calls and planned works

• Raise purchase requisitions/OneSRM requests for any parts, sub-contractors or equipment hire and liaise with internal/external partners.

• Ensure risk and method statements are in date and make minor changes as necessary and send through to line management for review and approval.

• Be part of a high performing team, supporting other team members with their tasks as required by your line manager.

• Excellent communication skills, verbal and written

• Ability to create management / customer reports

• Excellent organisation skills- priorities of task, good attention detail

• Team work- work towards team goals, ability to work with wider team and individuals, contribute to a high standard of team morale

• Flexibility- supporting change, challenge, learns and adapt to new activities/ideas.

• Co-operative, helpful willing to use initiative and conscientious

• IT literate, Microsoft, outlook, office, excel, word, power point

• Fire / Security knowledge preferred but not essential

• Performance-Based Bonus: Enjoy an annual bonus linked to the company’s performance

• Flexible Working Hours: Achieve a healthy work-life balance with our flexible working arrangements

• Pension Plan: Secure your future with our generous pension scheme, with employer contributions up to 10%.

• Time Off: Recharge and rejuvenate with 26 days of annual leave (plus bank holidays), and the option to buy or sell an additional 5 days.