At a Glance
- Tasks: Install, troubleshoot, and maintain cutting-edge medical imaging equipment while ensuring customer satisfaction.
- Company: Join Siemens Healthineers, a leader in innovative healthcare technology.
- Benefits: Enjoy a generous pension, company vehicle, 26 days holiday, and flexible benefits.
- Other info: Travel across the North West with opportunities for training in Europe and the USA.
- Why this job: Make a real difference in healthcare while developing your technical skills on a global stage.
- Qualifications: HNC/HND in Electronics or Engineering and previous field service experience required.
The predicted salary is between 35000 - 45000 € per year.
Siemens Healthineers is recruiting for a Customer Service Engineer to install, troubleshoot, repair, and maintain a range of state‑of‑the‑art medical imaging equipment and address customer needs promptly and professionally. This field role requires considerable independence and involves travelling to and working at customer sites. The role is primarily weekdays, with 12 weekend days rotated over a 12‑month period.
Responsibilities
- Work in cooperation with the Customer Care Centre to carry out service, maintenance, updates and installation of Siemens Healthineers products within your designated range and assist under supervision with other products.
- Ensure material parts are processed in accordance with policy.
- Maintain all test equipment, tools and company property in good and working order.
- Escalate situations where customer satisfaction is compromised or contractual obligations are unlikely to be met.
- Maintain good communication and teamwork with all managers and colleagues.
- Understand and comply with Siemens Healthineers work instructions, quality policy, codes of conduct and regulatory requirements at all times.
- Identify opportunities to improve efficiency and effectiveness of team processes.
- Complete personal administration and company mandatory training in a timely and accurate manner.
- Provide out‑of‑hours technical service support and complete individual mandatory weekend working provision when applicable.
- Attend product training courses in Europe and the USA to build competence in providing technical assistance and support to customers.
Qualifications
- HNC/HND in Electronics, Engineering, or a related field.
- Previous field service experience, including fault finding on electronic or medical equipment.
- Strong IT, Microsoft Office and networking infrastructure skills.
- Excellent customer‑facing skills and ability to interface with customers and staff at all levels.
- Full UK driving licence.
- Location expect an average of 4 hours travelling each day.
- Essential training will be required in our European and USA training centres.
Benefits
- Generous pension contribution.
- Company vehicle.
- 26 days holiday plus bank holidays, with the option to buy or sell a further 10 days.
- Bonus and share scheme.
- Flexible benefits from private medical insurance to financial guidance.
- Corporate social responsibility opportunities, including 2 paid volunteering days per year.
- 24/7 employee assistance programme.
- Access to career development via apprenticeship levy to achieve external qualifications.
Equal Opportunity
Siemens Healthineers is an equal opportunity employer. We welcome applications from individuals with disabilities and care about data privacy and GDPR compliance.
Customer Service Engineer - North West employer: Siemens Plc
Siemens Healthineers is an exceptional employer, offering a dynamic work environment where innovation meets compassion in the healthcare sector. With a strong focus on employee growth, you will have access to extensive training opportunities both in Europe and the USA, alongside a generous benefits package that includes a company vehicle, flexible holiday options, and a commitment to corporate social responsibility. Join us in the North West, where your contributions directly impact patient care and satisfaction, all while enjoying a supportive team culture that values your independence and expertise.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Engineer - North West
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Siemens Healthineers on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and technical skills. We can even role-play with a friend to boost our confidence!
✨Tip Number 3
Showcase your problem-solving skills during the interview. Share specific examples of how you've tackled challenges in previous roles, especially in field service.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role.
We think you need these skills to ace Customer Service Engineer - North West
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Engineer role. Highlight your relevant experience with medical imaging equipment and any field service roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention your customer-facing skills and any specific experiences that relate to the job.
Showcase Your Technical Skills:Since this role involves troubleshooting and maintaining high-tech equipment, make sure to highlight your technical skills in your application. Mention your HNC/HND qualifications and any relevant IT or networking skills that will help us see your fit for the position.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Siemens Plc
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to medical imaging equipment. Be ready to discuss your previous field service experience and how you've tackled troubleshooting in the past. This will show that you're not just a good talker, but you can back it up with real-world examples.
✨Show Off Your Customer Skills
Since this role is all about customer interaction, think of specific instances where you've gone above and beyond for a customer. Prepare to share these stories during the interview to demonstrate your excellent customer-facing skills and ability to handle challenging situations.
✨Be Ready to Travel
With an average of 4 hours of travel each day, it's important to express your willingness and readiness for this aspect of the job. You might want to mention any previous experiences that involved travel or working independently, as this will highlight your adaptability and commitment.
✨Understand the Company Culture
Familiarise yourself with Siemens Healthineers' values and work instructions. During the interview, reference how your personal values align with theirs, especially regarding teamwork and customer satisfaction. This shows that you're not just looking for a job, but you want to be part of their mission.
