At a Glance
- Tasks: Install, troubleshoot, and maintain cutting-edge medical imaging equipment while ensuring customer satisfaction.
- Company: Join Siemens Healthineers, a leader in innovative healthcare technology.
- Benefits: Enjoy a generous pension, company vehicle, 26 days holiday, and flexible benefits.
- Other info: Flexible travel, mentoring support, and opportunities for career development await you.
- Why this job: Make a real difference in healthcare while developing your technical skills.
- Qualifications: HNC/HND in electronics or engineering, with field service experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
Siemens Healthineers is recruiting for a Customer Service Engineer to install, troubleshoot, repair, and maintain state‑of‑the‑art medical imaging equipment and address customer needs promptly and professionally. This is a field role with considerable independence, travelling to and working at customer sites. The role is primarily weekdays, with 12 weekend days rotated over a 12‑month period.
Responsibilities
- Work in cooperation with the Customer Care Centre to carry out service, maintenance, updates and installation of Siemens Healthineers products within your designated product range and assist under supervision with other products.
- Ensure material parts are processed in accordance with policy.
- Maintain all test equipment, tools and company property in good and working order.
- Escalate appropriate situations where customer satisfaction is compromised or contractual obligations are unlikely to be met.
- Maintain good communications and team working with all managers and colleagues.
- Understand and comply with Siemens Healthineers work instructions, quality policy, codes of conduct and regulatory requirements at all times.
- Identify opportunities to improve efficiency and effectiveness of team processes.
- Complete personal administration and company mandatory training in a timely and accurate manner.
- Provide out‑of‑hours technical service support when applicable and complete mandatory weekend working provision.
- Attend product training courses in Europe and the USA to build competence in providing technical assistance and support to customers.
- Work as part of a multidisciplinary team within customer services to ensure our company values are achieved; the area covered is largely, but not exclusively, London, the M25 ring and surrounding areas.
- Maintain a flexible approach to travel; candidates can expect to spend on average 4 hours travelling each day.
- Participate in essential training required in our European and USA training centres.
- Adhere to 12 weekend days rotated over a 12‑month period.
Qualifications & Training
- HNC/HND in an electronics or engineering related field.
- Previous field service experience performing fault finding on electronic or medical equipment.
- Strong IT, Microsoft Office and networking infrastructure skills.
- Excellent customer‑facing skills; ability to interface with customers and staff at all levels within Siemens Healthineers, third parties, contractors, sub‑contractors and suppliers.
- Full UK driving licence.
- Mentoring training program will be assigned to support your development.
Benefits
- Generous pension contribution.
- Company vehicle.
- 26 days holiday plus bank holidays.
- Bonus and share scheme.
- Access to flexible benefits, from private medical insurance to financial guidance.
- Corporate social responsibility opportunities including 2 paid volunteering days per year.
- Support from the 24/7 employee assistance programme.
- Access to career development via apprenticeship levy to achieve external qualifications.
EEO & Inclusion
As an equal opportunity employer, we welcome applications from individuals with disabilities. We care about your data privacy and take compliance with GDPR and other data protection legislation seriously.
Customer Service Engineer in City of Westminster employer: Siemens Plc
Siemens Healthineers is an exceptional employer, offering a dynamic work environment for Customer Service Engineers who thrive on independence and customer interaction. With generous benefits including a company vehicle, 26 days of holiday, and access to career development opportunities, employees are supported in their professional growth while contributing to meaningful healthcare solutions. The company's commitment to corporate social responsibility and a flexible approach to work ensures a rewarding experience for all team members.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Engineer in City of Westminster
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Siemens Plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Siemens Plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Engineer in City of Westminster
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Siemens Plc:Your cover letter is your chance to shine! Tell us why you want to work at Siemens Plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Siemens Plc!
How to prepare for a job interview at Siemens Plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
