At a Glance
- Tasks: Log customer calls, coordinate engineer visits, and manage service requests.
- Company: Join Siemens Healthineers, a leader in healthcare technology.
- Benefits: Enjoy 26 days holiday, pension contributions, and flexible benefits.
- Other info: Flexible working hours with opportunities for volunteering and career growth.
- Why this job: Make a difference in healthcare while developing your customer service skills.
- Qualifications: Customer service experience and multitasking abilities are essential.
The predicted salary is between 30000 - 40000 € per year.
Job ID: 505235
Date posted: 05-Mayo-2026
Company: Siemens Healthineers
Division: Customer Services
Operating Hours: Open Monday to Sunday, from 8:00 AM to 8:00 PM.
Shift Pattern:
- Week 1: Monday 9am-8pm, Tuesday 9am-8pm, Wednesday Off shift, Thursday Off Shift, Friday 9am-8pm, Saturday 8am-8pm, Sunday 8am-8pm.
- Week 2: Monday Off Shift, Tuesday Off Shift, Wednesday 9am-8pm, Thursday 9am-8pm, Friday Off Shift, Saturday Off Shift, Sunday Off Shift.
Location: Office-based role located in Camberley.
Flexibility: Team members may be required to show flexibility to meet operational needs, which could include working outside standard shifts.
Pay for Extended Hours: Any extended working hours are eligible for overtime or enhanced pay.
Your Role:
- Log all Service/Applications related calls on the appropriate Service Management System, checking contract and warranty status of the reported system and capturing all of the contact information and process checks.
- Forward all logged Service/Application calls to the respective Technical/Applications support teams.
- Coordinate Customer Service Engineer visits for reactive and proactive appointments.
- Act as a point of contact for the Siemens switchboard for general Healthcare customer-related enquiries, forwarding them to the appropriate areas of the business.
- Create and monitor spare part and test equipment orders as required by the Customer Service Engineer for planned visits and coordinate their delivery.
Qualifications:
- Experience dealing with customers over the phone and face to face.
- Skills in handling several tasks at the same time against tight deadlines.
- Experience working to deadlines in a pressured environment and working in a team.
- SAP experience (advantageous).
Benefits:
- 26 days' holiday with the option to buy an additional 10.
- Up to 10% employer pension contribution.
- Share and bonus scheme.
- Access to flexible benefits from private medical insurance to dental cover.
- Corporate Social Responsibility opportunities including 2 paid volunteering days per year and support from our 24/7 employee assistance programme.
Equal Opportunity Employer: We welcome applications from individuals with disabilities.
Customer Care Representative in Surrey employer: Siemens Mobility
Siemens Healthineers is an exceptional employer, offering a supportive work culture that prioritises employee well-being and growth. With generous benefits such as 26 days of holiday, a robust pension scheme, and opportunities for corporate social responsibility, employees in Camberley can thrive both personally and professionally while contributing to meaningful healthcare solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Representative in Surrey
✨Tip Number 1
Get to know the company! Research Siemens Healthineers and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your phone skills! Since this role involves dealing with customers over the phone, try role-playing with a friend or family member. This will help you feel more confident and prepared for those customer interactions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Siemens Healthineers team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Care Representative in Surrey
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Care Representative role. Highlight your experience with customer interactions and any relevant skills that match the job description. We want to see how you fit into our team!
Showcase Your Skills:Don’t forget to mention your multitasking abilities and experience working under pressure. These are key traits for this role, so give us examples of how you've successfully managed tight deadlines in the past.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Siemens Mobility
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Care Representative. Familiarise yourself with Siemens Healthineers and their services. This will help you answer questions confidently and show that you're genuinely interested in the company.
✨Show Off Your Customer Skills
Prepare examples from your past experiences where you've successfully handled customer interactions. Whether it's resolving an issue or managing multiple tasks under pressure, having specific stories ready will demonstrate your capability in a customer-focused role.
✨Flexibility is Key
Since the job requires flexibility with shifts, be ready to discuss your availability. Highlight any previous experience where you adapted to changing schedules or worked outside standard hours. This shows you're a team player who can meet operational needs.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
