At a Glance
- Tasks: Provide technical support and resolve system issues for Siemens' Vehicle Equipment Measurement Systems.
- Company: Join Siemens Mobility, a leader in rail infrastructure with a focus on innovation.
- Benefits: Enjoy flexible working, mental health support, and generous leave policies.
- Other info: Hybrid role with opportunities for personal growth and a commitment to diversity.
- Why this job: Make a real impact while building strong customer relationships and enhancing service delivery.
- Qualifications: Experience in technical support, strong communication skills, and problem-solving abilities required.
The predicted salary is between 35000 - 45000 £ per year.
We are recruiting for an experienced Support Engineer to join the AMS department at our Siemens Mobility Customer Services Rail Infrastructure business. You will work closely with customers to deliver support, guidance, system fixes and enhancements, primarily for Siemens (VEMS) Vehicle Equipment Measurement Systems installed across the UK. Hybrid role – a blend of working from home, our offices in Derby and Chippenham, and customer sites across the UK. You will also need a full driving licence and will be subject to health checks.
You’ll make a difference by…
- Providing 1st and 2nd line technical support, investigating and resolving system faults and incidents to maintain service availability and performance.
- Analysing system logs, conducting fault investigations, and producing clear reports with findings and recommendations.
- Monitoring system health and proactively identifying issues to support reliable and efficient system operation.
- Investigating and responding to client technical queries, delivering timely and effective technical solutions.
- Building strong customer relationships by identifying opportunities to enhance service delivery and add value to the customer experience.
- Supporting installations and on-site activities across the UK, applying your knowledge of the existing install base while maintaining flexibility to travel and work away from home when required.
What you’ll need to succeed…
- Experience in 1st line corrective maintenance within rail signalling, measurement systems or other transport and safety‑critical environments, with a strong focus on safe working practices.
- Excellent communication and stakeholder management skills, with the ability to build effective relationships and work confidently with customers, technical teams and colleagues at all levels.
- Strong problem‑solving capabilities, good IT literacy and the ability to quickly learn new technologies and systems.
- A self‑motivated and adaptable approach, with the ability to work independently or as part of a team, while performing effectively under pressure and to tight timescales.
- A full Category B driving licence and a willingness to travel extensively, ensuring compliance with site safety, manual handling and safe systems of work requirements (including PTS training where required).
- Desirable experience in railway IT and operational systems, cyber security, software scripting (e.g. Python), industrial software/hardware development, electrical engineering and relevant health, safety and infrastructure support qualifications such as IOSH or COSHH.
Benefits: Flexible working, 24/7 mental health support, subsidised gym memberships, subsidised Bupa healthcare, enhanced sick pay. Financial: Match and More pension, life assurance, Perks at Work discounts, Cycle to Work scheme, annual bonus. Family: Day‑one parental rights, shared parental leave, extra holidays for length of service, 26 days annual leave plus public holidays with the flexibility to buy or sell up to 5 days each year, volunteering days and sabbaticals. Personal growth: Access to online learning, support for external training and development opportunities, inclusive culture promoting equality and belonging, active employee networks, opportunities to grow your skills and career.
We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. We are a Disability Confident Leader and welcome applications from all individuals, including those with disabilities. If you require any reasonable adjustments during the recruitment process, please contact your recruiter, who will be happy to support you. At Siemens, we promote a growth mindset – the self‑belief that we can learn and grow, take on new challenges and adapt to change. If you don't match all the criteria for this role but feel you have transferable skills to enable you to succeed, we encourage you to apply.
Support Engineer employer: Siemens Mobility
Siemens Mobility is an exceptional employer, offering a dynamic work environment that blends flexibility with professional growth opportunities. With a strong commitment to employee well-being, we provide comprehensive benefits including mental health support, enhanced sick pay, and generous parental leave policies. Our inclusive culture fosters diversity and encourages continuous learning, making it an ideal place for Support Engineers to thrive while contributing to impactful projects across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Support Engineer
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Siemens Mobility. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Siemens Mobility before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Support Engineer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Siemens Mobility:Your cover letter is your chance to shine! Tell us why you want to work at Siemens Mobility specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Siemens Mobility!
How to prepare for a job interview at Siemens Mobility
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
