Client Service Manager in Plymouth

Here at Siemens, we take pride in enabling sustainable progress through technology. We empower customers by combining the real and digital worlds to improve how we live, work, and move today and for the next generation. We strive to put our people first, with a global, diverse team ready to support you and challenge you to grow in new ways.

Our Smart Buildings help create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating places that improve people’s lives. Transform the everyday with us!

Responsibilities

• Manage a portfolio of service agreements, be responsible for the profitability of these agreements, and ensure financial performance and customer satisfaction.
• Work directly with the customer to develop trusted-advisor relationships and recommend services and solutions.
• Manage assigned service agreement accounts, driving toward financial targets and outstanding customer satisfaction and retention.
• Balance time between on-site customer interactions and back-office responsibilities.
• Develop account strategies to achieve the customer’s business goals, leveraging the company’s service and product portfolio.
• Develop service delivery plans with the customer to define the scope of work for service agreements.
• Identify customer needs and make prioritized recommendations for service agreement adds, upgrades, and escalations.
• Participate in developing a master schedule to deliver service for all customers in the service area and lead quality assurance activities that support service agreement renewals.
• Maintain excellent organizational and interpersonal skills.

Qualifications

Basic Qualifications:

• On-the-job experience working within the Building Technology industry.
• Engineering Fire Alarm Systems or Fire Sprinkler Systems.
• Project management experience within the Building Technology industry, preferably involving engineering, installation, or coordination of Fire Alarm or Fire Sprinkler Systems.
• Strong customer service skills with the ability to communicate clearly, resolve issues promptly, and maintain positive client relationships.
• High school diploma or state-recognized GED.
• Experience with Microsoft Office and business software systems.
• Must be 21 years of age and possess a valid driver’s license with limited violations; must meet eligibility requirements to participate in Siemens’ fleet vehicle program.
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship.

Preferred Qualifications:

• Associate degree from a two-year/technical college or bachelor’s degree.
• Demonstrated experience in the building technology industry.

Siemens is a global technology company focused on industry, infrastructure, transport, and healthcare. From resource-efficient factories and resilient supply chains to smarter buildings and grids, we create technology with purpose that adds real value for customers.

We value your unique identity and perspective. We are committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.

Siemens offers a variety of health and wellness benefits.

The pay range for this position is $55,264 – $94,738 annually with a target incentive of 5% of base salary. The actual offer may be higher or lower based on budget and candidate experience, knowledge, skills, qualifications, and location.

Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, or other categories protected by law.