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- Tasks: Manage service agreements and ensure customer satisfaction while driving financial targets.
- Company: Join Siemens, a leader in building automation and technology.
- Benefits: Competitive salary, health benefits, and a supportive work environment.
- Other info: Great opportunities for growth and a diverse, inclusive workplace.
- Why this job: Make a real impact in the tech industry while developing your career.
- Qualifications: Experience in building automation and strong customer service skills required.
The predicted salary is between 61547 - 105509 £ per year.
Responsibilities:
- Manage assigned service agreement accounts, driving to a financial target and outstanding customer satisfaction and retention.
- Balance time between on-site customer interactions and back-office responsibilities.
- Develop account strategies to achieve the customer’s business goals, leveraging the company’s entire service and product portfolio.
- Develop service delivery plans with the customer to provide service agreement scope of work.
- Identify customer needs and make prioritized recommendations for service agreement adds, upgrades, and escalations.
- Participate in the development of a master schedule to deliver service for all customers in the service area and lead quality assurance activities that will support service agreement renewals.
- Maintain excellent organizational and interpersonal skills.
Basic Qualifications:
- On-the-job experience working within the Building Automation / technology industry.
- Experience with engineering HVAC and Building Automation systems.
- Experience supporting or managing customer accounts, service agreements, or similar ongoing service relationships in a technical or service-driven environment.
- Experience with Microsoft Office and business software systems.
- Must be 21 years of age and possess a valid driver's license with limited violations; must meet eligibility requirements to participate in Siemens' fleet vehicle program.
- Legally authorized to work in the United States on a continual and permanent basis without company sponsorship.
- Associate or bachelor's degree in a related technical field or 5+ years related experience.
Preferred Qualifications:
- Associate or bachelor's degree in a related technical field.
- 2+ years’ experience in the building automation / technology industry.
- Demonstrated experience in demand-side energy services or Certified Energy Manager.
Benefits:
The pay range for this position is $61,547 - $105,509 annually with a target incentive of 5% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location. Siemens offers a variety of health and wellness benefits to our employees.
Equal Employment Opportunity Statement:
Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
Reasonable Accommodations:
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form.
Pay Transparency:
Siemens follows Pay Transparency laws.
Criminal History:
Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.
Locations
Building Automation Client Service Manager in Hampshire, Portsmouth employer: Siemens Mobility
Contact Detail:
Siemens Mobility Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Building Automation Client Service Manager in Hampshire, Portsmouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the building automation industry and let them know you're on the hunt for a Client Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its services. Understand their service agreements and how they align with customer needs. This will help you showcase your knowledge and demonstrate how you can drive customer satisfaction and retention.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience with HVAC and building automation systems makes you the perfect fit for the role. Highlight specific examples of how you've managed customer accounts and delivered outstanding service.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. So, get that application in and show us what you've got!
We think you need these skills to ace Building Automation Client Service Manager in Hampshire, Portsmouth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Building Automation Client Service Manager role. Highlight your experience in managing customer accounts and any relevant technical skills that align with the job description.
Showcase Your Experience: We want to see your hands-on experience in the building automation or technology industry. Be specific about your past roles, especially those involving HVAC systems and customer service, to demonstrate your fit for the position.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make your achievements stand out, and ensure your language matches the professional tone of the job description.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Siemens Mobility
✨Know Your Stuff
Make sure you brush up on your knowledge of building automation systems and HVAC technology. Familiarise yourself with the latest trends and challenges in the industry, as well as the specific services offered by the company. This will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Showcase Your Customer Skills
Since this role involves managing customer accounts, be prepared to discuss your experience in customer service. Think of specific examples where you've successfully resolved issues or improved customer satisfaction. Highlight your interpersonal skills and how they can contribute to maintaining strong client relationships.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Prepare by thinking about potential challenges you might encounter in this role and how you would address them. For instance, consider how you would develop a service delivery plan or handle a dissatisfied customer. This will showcase your problem-solving abilities and strategic thinking.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company's approach to service agreements or how they measure customer satisfaction. This not only shows your interest in the position but also gives you valuable insights into the company culture and expectations.