At a Glance
- Tasks: Coordinate customer orders, handle quotations, and ensure excellent service.
- Company: Join Siemens Smart Infrastructure, a leader in electrification and automation.
- Benefits: Enjoy flexible working, career development, and great rewards like bonuses and holidays.
- Other info: Be part of an inclusive culture that values diverse perspectives.
- Why this job: Make a real impact by supporting customers and driving sustainability.
- Qualifications: Customer service experience, strong organisation skills, and proficiency in Microsoft 365.
The predicted salary is between 24300 - 29700 £ per year.
Are you highly organised, detail-oriented, and passionate about delivering excellent customer service?
- Full-time
- Hybrid (Remote/Office)
- Fixed Term
We’re looking for a proactive Tendering Officer to ensure a seamless experience for our customers by handling quotations, process ing customer orders, and coordinat ing repair activities .
You’ d be joining the Electrification and Automation business as part of Siemens Smart Infrastructure, whichprovides the technologies and services that help customers safely distribute and administer electrical power.
We work with organisations across industry, infrastructure, and commercial environments to improve efficiency, reliability, and sustainability.
- K ey Responsibilities
- Prepare, review, and submit quotations in response to customer enquiries and tender requests.
- Process customer orders accurately and efficiently through company systems.
- Build and maintain positive relationships with customers, acting as a key point of contact for enquiries and support.
- Respond promptly to customer queries and provide regular updates on quotations, orders, and repairs.
- Provide basic product and service information, working with specialist technical teams when additional support is required.
- Coordinate repair requests from initial enquiry through to completion, scheduling engineer visits and ensuring timely resolution.
- Maintain accurate records of customer interactions, quotations, orders, repairs, and correspondence.
- What we’re looking for
- A proactive, positive, and customer-focused attitude .
- Experience in a customer-facing role.
- Strong organisational skills and the ability to coordinat e multiple priorities.
- Excellent verbal and written communication skills.
- Confidence speaking with customers and resolving queries.
- Ability to mana ge customer expectations in a firm, professional, and courteous manner.
- A high level of attention to detail and accuracy.
- Good working knowledge of Microsoft 365 applications, particularly Excel, Outlook and Word.
What can we offer?
- Flexibility that works for you – Enjoy flexible working arrangements that support a healthy work-life balance and help you thrive both inside and outside of work.
- A career that grows with you – Access structured development opportunities, learning resources, and the chance to explore a wide range of career paths across Siemens.
- Make a real difference – Play a role in supporting customers and helping deliver solutions that power industry, infrastructure, and a more sustainable future.
- Supportive and inclusive culture – Join a collaborative team where your contribution is valued, your wellbeing matters, and you'll be supported to succeed.
- Great rewards and benefits – Benefit from an annual bonus, 26 days' holiday plus bank holidays, the option to buy or sell up to 5 days, and a pension scheme with employer contributions of up to 10%.
We are fully committed to providing equal opportunities and building an inclusive workplace where a broad range of backgrounds and perspectives thrive.
We embrace the many ways people think, learn, and experience the world—because we know that diverse minds drive innovation.
So that we can support you to be your best during the application and interview process, please let us know if you have any specific requirements.
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Customer Support & Administration Coordinator – Tendering (6 Month FTC) employer: Siemens Mobility
At Siemens Mobility, we pride ourselves on being an exceptional employer that prioritises the wellbeing and growth of our employees. Located in Chippenham, our inclusive work culture fosters collaboration and innovation, offering extensive benefits such as flexible working, mental health support, and opportunities for personal development. Join us to be part of a global leader in rail infrastructure, where your contributions will help shape the future of transportation while enjoying a supportive environment that values your unique identity.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support & Administration Coordinator – Tendering (6 Month FTC)
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Siemens Mobility.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Siemens Mobility. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Support & Administration Coordinator – Tendering (6 Month FTC)
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Siemens Mobility.
How to prepare for a job interview at Siemens Mobility
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Siemens Mobility's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Siemens Mobility offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
