Customer Service Engineer - Medical Imaging Equipment - Field based (South West England)
Competitive base salary + company car + bonus + overtime (£44,000 OTE - Year 1)
Siemens Healthineers is recruiting for a Customer Service Engineer to install, troubleshoot, repair, and maintain state‑of‑the‑art medical imaging equipment and address customer needs promptly and professionally. This field role requires considerable independence and traveling to customer sites. The role is primarily weekdays, with 12 weekend days rotated over a 12‑month period.
Responsibilities
- Work in cooperation with the Customer Care Centre to carry out service, maintenance, updates and installation of Siemens Healthineers products within your designated product range and assist under supervision with other products.
- Ensure material parts are processed in accordance with policy.
- Maintain all test equipment, tools and company property in good and working order.
- Escalate situations where customer satisfaction is compromised or contractual obligations are unlikely to be met.
- Maintain good communication and teamwork with all managers and colleagues.
- Understand and comply with Siemens Healthineers work instructions, quality policy, codes of conduct policies and regulatory requirements at all times.
- Identify opportunities to improve efficiency and effectiveness of team processes.
- Complete personal administration and company mandatory training in a timely and accurate manner.
- Provide out of hours technical service support and complete individual mandatory weekend working provision when applicable.
- Attend product training courses in Europe and the USA to build competence in providing technical assistance and support to customers.
- Work as part of a multidisciplinary team within customer services to ensure company values are achieved.
Qualifications
- HNC/HND in Electronics, Engineering, or a related field.
- Previous field service experience with fault finding on electronic or medical equipment. Strong IT, Microsoft Office and networking infrastructure skills required.
- Customer‑facing skills, able to interface with customers and staff at all levels within Siemens Healthineers, third parties, contractors, sub‑contractors and suppliers.
- Full UK driving licence.
Additional Information
- Area covered is largely but not exclusively the South West of England (Taunton/Exeter/Plymouth).
- Flexible approach to travel required.
- Essential training will be required in our European and USA training centres.
- Candidates can expect to spend on average 4 hours travelling each day.
- A mentoring training program will be assigned to assist your journey and development.
Benefits
- Generous pension contribution
- Company vehicle
- 26 days holiday + bank holidays
- Bonus and share scheme
- Access to flexible benefits from private medical insurance to financial guidance
- Corporate social responsibility opportunities including 2 paid volunteering days per year
- Support from 24/7 employee assistance programme
- Access to career development via apprenticeship levy to achieve external qualifications
As an equal opportunity employer, we welcome applications from individuals with disabilities.
