Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer requests and coordinate support for healthcare services.
- Company: Join a pioneering healthcare company making a difference everywhere.
- Benefits: Flexible shifts, competitive pay, and opportunities for growth.
- Other info: Dynamic work environment with a focus on teamwork and support.
- Why this job: Be part of a team that impacts healthcare positively for everyone.
- Qualifications: Customer service experience and multitasking skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Apply now for the position of Customer Care Representative to join our Customer Care Centre (CCC). You will be responsible for effectively managing all customer requests for support, from call logging to call completion. You will also be the accurate and effective handler of all requests from the NHS and private sectors.
Responsibilities
- Log all Service/Applications related calls on the appropriate Service Management System, checking contract and warranty status of the reported system and capturing all contact information and process checks.
- Forward all logged Service/Application calls to the respective Technical/Applications support teams.
- Coordinate Customer Service Engineer visits for reactive and proactive appointments.
- Act as a point of contact for the Siemens switchboard for general Healthcare customer-related enquiries, forwarding them to the appropriate areas of the business.
- Create and monitor spare part and test equipment orders as required by the Customer Service Engineer for planned visits and coordinate their delivery.
Qualifications
- Experience dealing with customers over the phone and face to face.
- Skills in handling several tasks at the same time against tight deadlines.
- Experience working to deadlines in a pressurised environment and working in a team.
- SAP experience (advantageous).
Shift Pattern Operating Hours: Open Monday to Sunday, from 8:00 AM to 8:00 PM.
Week 1
- Monday: 9 am‑8 pm
- Tuesday: 9 am‑8 pm
- Wednesday: Off shift
- Thursday: Off Shift
- Friday: 9 am‑8 pm
- Saturday: 8 am‑8 pm
- Sunday: 8 am‑8 pm
Week 2
- Monday: Off Shift
- Tuesday: Off Shift
- Wednesday: 9 am‑8 pm
- Thursday: 9 am‑8 pm
- Friday: Off Shift
- Saturday: Off Shift
- Sunday: Off Shift
Customer Care Representative (Pitman Shift) in Surrey employer: Siemens Healthineers
Contact Detail:
Siemens Healthineers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Representative (Pitman Shift) in Surrey
✨Tip Number 1
Get to know the company! Research their values and recent projects. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your phone skills! Since you'll be dealing with customers over the phone, try role-playing scenarios with friends or family. This will boost your confidence and help you handle calls like a pro.
✨Tip Number 3
Network, network, network! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even lead to referrals, which can make all the difference.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining our team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Care Representative (Pitman Shift) in Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any customer service experience and multitasking abilities, as these are key for the Customer Care Representative role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this position. Share specific examples of how you've handled customer requests or worked under pressure, and don’t forget to show your enthusiasm for joining our team!
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your points are easy to understand.
Apply Through Our Website: We encourage you to apply directly through our website. This way, you’ll ensure your application gets to the right place and you can easily track its progress. Plus, it’s super simple!
How to prepare for a job interview at Siemens Healthineers
✨Know Your Stuff
Make sure you understand the role of a Customer Care Representative inside out. Familiarise yourself with the responsibilities listed in the job description, especially around logging calls and coordinating visits. This will help you answer questions confidently and show that you're genuinely interested.
✨Show Off Your Customer Skills
Prepare examples from your past experiences where you've successfully handled customer requests, both over the phone and face-to-face. Highlight your ability to multitask and work under pressure, as these are key skills for this role.
✨Get to Know the Company
Research the company’s mission and values, especially their focus on healthcare breakthroughs. Being able to discuss how you align with their goals will impress the interviewers and demonstrate your enthusiasm for the position.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common interview questions related to customer service and teamwork. This will help you articulate your thoughts clearly and reduce any nerves on the day.