At a Glance
- Tasks: Manage customer requests and support in a dynamic healthcare environment.
- Company: Join a pioneering healthcare company making a difference for everyone.
- Benefits: Flexible shifts, competitive pay, and opportunities for growth.
- Other info: Work in a vibrant team with a focus on innovation and care.
- Why this job: Be the voice of support in healthcare and help people every day.
- Qualifications: Customer service experience and multitasking skills are essential.
The predicted salary is between 25000 - 30000 € per year.
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Apply now for the position of Customer Care Representative to join our Customer Care Centre (CCC). You will be responsible for effectively managing all customer requests for support, from call logging to call completion. You will also be the accurate and effective handler of all requests from the NHS and private sectors.
Responsibilities
- Log all Service/Applications related calls on the appropriate Service Management System, checking contract and warranty status of the reported system and capturing all contact information and process checks.
- Forward all logged Service/Application calls to the respective Technical/Applications support teams.
- Coordinate Customer Service Engineer visits for reactive and proactive appointments.
- Act as a point of contact for the Siemens switchboard for general Healthcare customer-related enquiries, forwarding them to the appropriate areas of the business.
- Create and monitor spare part and test equipment orders as required by the Customer Service Engineer for planned visits and coordinate their delivery.
Qualifications
- Experience dealing with customers over the phone and face to face.
- Skills in handling several tasks at the same time against tight deadlines.
- Experience working to deadlines in a pressurised environment and working in a team.
- SAP experience (advantageous).
Shift Pattern
Operating Hours: Open Monday to Sunday, from 8:00 AM to 8:00 PM.
Week 1
- Monday: 9 am‑8 pm
- Tuesday: 9 am‑8 pm
- Wednesday: Off shift
- Thursday: Off Shift
- Friday: 9 am‑8 pm
- Saturday: 8 am‑8 pm
- Sunday: 8 am‑8 pm
Week 2
- Monday: Off Shift
- Tuesday: Off Shift
- Wednesday: 9 am‑8 pm
- Thursday: 9 am‑8 pm
- Friday: Off Shift
- Saturday: Off Shift
- Sunday: Off Shift
Customer Care Representative in Surrey employer: Siemens Healthineers
At our Customer Care Centre, we are committed to fostering a supportive and dynamic work environment that prioritises employee well-being and professional growth. As a Customer Care Representative, you will benefit from comprehensive training, flexible shift patterns, and the opportunity to make a meaningful impact in the healthcare sector. Join us in our mission to deliver exceptional service while enjoying a culture that values collaboration and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Representative in Surrey
✨Tip Number 1
Get to know the company! Research their values and recent projects. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your phone skills! Since you'll be dealing with customers over the phone, try role-playing scenarios with friends or family. This will boost your confidence and help you handle calls like a pro.
✨Tip Number 3
Network, network, network! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining our team and ready to make an impact in healthcare.
We think you need these skills to ace Customer Care Representative in Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any customer service experience and multitasking abilities, as these are key for the Customer Care Representative role.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about healthcare and how your background makes you a perfect fit for our team. Keep it concise but engaging!
Showcase Relevant Experience:When filling out your application, be sure to mention any specific experiences that relate to handling customer requests or working under pressure. We love seeing real examples of how you've excelled in similar situations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Siemens Healthineers
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Care Representative. Familiarise yourself with the responsibilities listed in the job description, especially around managing customer requests and coordinating with technical teams. This will help you answer questions confidently and show that you're genuinely interested.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice your communication skills. Think about examples from your past experiences where you successfully handled customer queries or complaints. Be ready to discuss how you managed those situations effectively, as this will demonstrate your ability to thrive in a pressurised environment.
✨Be Ready for Scenario Questions
Expect scenario-based questions during the interview. Prepare for questions like, 'How would you handle a difficult customer?' or 'What steps would you take if a service request was urgent?' Practising your responses will help you articulate your thought process clearly and show that you can think on your feet.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team dynamics, the tools they use for logging calls, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
