Senior Manager, Global Customer Experience

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Responsibilities

• Partner closely with Marketing and IT to leverage the customer experience platform (Medallia) to collect customer experience data across multiple channels and for several touchpoints across the customer journey.
• Set and execute CX strategy, system design and architecture, system integration, data validation, system operations, survey design (including mobile survey design) and voice systems integration.
• Perform data analysis, textual analysis, develop dashboards and reporting tools, and deliver periodic presentations.
• Act as a primary user and subject matter expert for the Varian CX system, ensuring it meets business needs and provides actionable insights that directly support actions to achieve business KPIs.

Technical Expertise

• Medallia Product Certified (MPC)
• Experience with the Salesforce platform
• Proficiency in SaaS platforms, databases, ELT, APIs, OAuth 2.0, PGP, and workflows
• Proficiency in JavaScript, XML, HTML, and CSS

Professional Skills

• Strong understanding of enterprise business processes and the ability to design solutions that drive efficiency and adoption.
• Exceptional communication and presentation abilities, engaging both technical and non-technical stakeholders.
• Strong relationship‑building skills, fostering trust and credibility with enterprise customers.
• Track record of driving customer adoption, value realization, and retention through strategic guidance and technical expertise.
• Excellent presentation and communication skills with business, team, and customers.
• Extensive experience managing internationalization projects.
• Previous experience in the medical services industry.
• Minimum Bachelor’s degree required; Master’s degree a plus.
• Willing to travel up to 10%.

Project Management Skills

• Experience managing project timelines, deliverables, and cross‑functional collaboration; Project Management Professional (PMP) and Certified Scrum Master or equivalent experience preferred.
• Ability to balance competing priorities and ensure successful project outcomes, including incorporating new technology, change management, and managing stakeholder expectations in an international organization.

Base Pay Range $134,910 – $185,504. Factors that may affect starting pay within this range include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Benefits

• Medical, dental, and vision insurance
• 401(k) retirement plan
• Life insurance
• Long‑term and short‑term disability insurance
• Paid parking/public transportation
• Paid time off, paid sick leave, and safe time

Equal Employment Opportunity Statement Siemens Healthineers is an Equal Opportunity and Affidavit Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, sexual orientation, gender, gender identity, protected veteran or military status, or any other category protected by federal, state, or local law. Applicants and employees are protected under Federal law from discrimination. For additional information, consult the company policy.