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- Tasks: Manage logistics and customer service for radiopharmaceutical deliveries.
- Company: Join Siemens Healthineers, a leader in medical technology, dedicated to improving healthcare worldwide.
- Benefits: Enjoy 26 days of holiday, flexible benefits, pension contributions, and volunteering days.
- Why this job: Be part of a diverse team making a real impact in healthcare with innovative solutions.
- Qualifications: Customer service or scheduling experience; strong communication and time management skills required.
- Other info: Work on a 2-week shift rota, balancing customer service and production planning.
The predicted salary is between 28800 - 43200 £ per year.
Production Planner & Customer Service (Northwood)
Production Planner & Customer Service (Northwood)
Get AI-powered advice on this job and more exclusive features.
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
Siemens Healthineers are recruiting for a Customer Services and Production Planner to manage the logistics planning for the delivery of isotopes from our radiopharmaceutical production facilities in London and Nottingham. The role will help optimise the production capabilities of the manufacturing sites and ensure the timely delivery of vital radiopharmaceuticals to our customers. The role is also responsible for managing incoming and outgoing communications with customers.
Your role:
Production Planning
- Receive, acknowledge, and process customer orders.
- Utilise production planning software to optimise batch production across 2 sites for multiple products, based on customer requirements.
- Logistics planning. Identify and order courier numbers for delivery of all radiopharmaceuticals.
- Liaising with customers regarding any potential production issues and delays.
- Ensure up to date customer licensing details are maintained within the planning software
Customer services
- Address customer queries via phone, email, providing accurate and timely information
- Communicating with customers regarding any issues with supply (delays, ETAs, production issues etc.)
- Maintenance of customer contact lists in outlook.
- Work closely with other departments, such as Quality Assurance and Sales, to address complex customer issues and improve overall service quality.
Your expertise:
- Have customer service and/or scheduling experience
- Able to work independently
- Communication Skills: Strong verbal and written communication abilities to interact effectively with customers and team members
- A customer-focused mindset with the ability to understand and address customer needs and concerns
- Time Management: Flexibility and prioritizing responsibilities in a fast-paced environment.
- Technical Proficiency: Familiarity with Microsoft Office Suite
Additional Information:
Working pattern:
- 2 week shift rota, with shift pattern as below, covering either production planning or customer service: 7 am – 3pm – Customer service; 12 pm – 8 pm – Production Planning
Benefits
- 26 days of holidays
- Flexible benefits, including medical cover
- Pension contribution (match up to 10%)
- Company shares
- Volunteering days
Who we are:
We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
How we work:
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at an equal opportunity employer, we welcome applications from individuals with disabilities.
We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities.
To all recruitment agencies:
Siemens Healthineers\’ recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
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Industries
Medical Equipment Manufacturing, Hospitals and Health Care, and Biotechnology Research
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Production Planner & Customer Service (Northwood) employer: Siemens Healthineers
Contact Detail:
Siemens Healthineers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Production Planner & Customer Service (Northwood)
✨Tip Number 1
Familiarise yourself with production planning software and logistics management tools. Being able to demonstrate your proficiency in these areas during the interview will show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your communication skills, especially in handling customer queries. Practice articulating how you would address potential issues or delays, as this is a key part of the role.
✨Tip Number 3
Research Siemens Healthineers and their impact on healthcare. Understanding their mission and values will help you align your answers with what they are looking for in a candidate.
✨Tip Number 4
Prepare examples from your past experience that showcase your ability to manage time effectively and prioritise tasks in a fast-paced environment. This will highlight your suitability for the role.
We think you need these skills to ace Production Planner & Customer Service (Northwood)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and production planning. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and customer-focused mindset. Mention specific examples of how you've successfully managed customer queries or logistics planning in the past.
Showcase Technical Proficiency: If you have experience with production planning software or Microsoft Office Suite, be sure to mention it. Highlight any technical skills that are relevant to the role to stand out.
Prepare for Potential Questions: Think about how you would address common customer service issues or production delays. Be ready to discuss your time management strategies and how you prioritise tasks in a fast-paced environment.
How to prepare for a job interview at Siemens Healthineers
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Production Planner & Customer Service role. Familiarise yourself with logistics planning, customer communication, and production optimisation to demonstrate your knowledge during the interview.
✨Showcase Your Communication Skills
Since this role involves addressing customer queries and liaising with various departments, be prepared to showcase your strong verbal and written communication skills. Practice articulating how you've effectively handled customer issues in the past.
✨Demonstrate Time Management Abilities
The job requires flexibility and prioritisation in a fast-paced environment. Be ready to discuss specific examples of how you've managed multiple tasks or deadlines successfully in previous roles.
✨Familiarise Yourself with Relevant Software
As the role involves using production planning software, it’s beneficial to have a basic understanding of such tools. If you have experience with Microsoft Office Suite or any relevant software, be sure to mention it during your interview.
