Product Support Specialist - Software Solutions

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality.

We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Your role

• Provide expert‑level Incident and Escalation Management support to field personnel, both remotely and onsite as required.
• Lead and coordinate Major Incident Management activities to ensure rapid service restoration and clear communication.
• Participate in New Product Introduction (NPI), gaining early familiarity with product changes and updates prior to release.
• Collaborate with cross‑functional teams (Engineering, Field Service, Product Management, Product Lifecycle Services) to identify, analyze, and troubleshoot recurring field service trends.
• Act as a technical specialist/owner, while continuously expanding generalist knowledge across software, databases, infrastructure, and networking domains.
• Support the Knowledge Management program, with a strong focus on “never solving the same problem twice.”
• Develop and deliver formal and ad‑hoc training sessions for field and support personnel.
• Contribute actively to global Technical Information Exchange (Ti X) forums to share knowledge and best practices across regions.
• Participate in phone support as required by the business.
• Ensure all activities follow established quality processes, contributing to continuous service improvement.

Your Expertise

• Bachelors or Master Degree in Information Technology (IT) or a related field.
• Extensive hands‑on experience troubleshooting complex client/server software and networked environments.
• Strong experience supporting databases and infrastructure, including Microsoft SQL Server (T‑SQL), Windows Server, Linux and Kubernetes.
• Experience supporting physical and virtual IT infrastructure, such as hyper‑converged platforms, Citrix, VMware, Parallels, or similar technologies.
• Familiarity with cloud and modern platforms (e. g., Azure, Kubernetes) is an advantage.
• Strong collaboration skills, with the ability to work effectively across all levels of the organization.
• Demonstrates a continuous learning mindset and commitment to professional development.
• Excellent verbal, written, and interpersonal communication skills.
• Flexibility for global travel, estimated at 10%

Who we are : We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries.

As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing.

Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work : When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas.

We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare.

For everyone.

Everywhere.

Sustainably.

To find out more about Healthineers’ specific businesses, please visit our company page here .

As an equal opportunity employer, we welcome applications from individuals with disabilities.

Data Privacy : We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously.

For this reason, we ask you not to send us your CV or resume by email.

We ask instead that you create a profile where you can upload your CV.

Setting up a profile also lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open.

Register here to get started.

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Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees.

These scammers may attempt to collect your confidential personal or financial information.

If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site.

To all recruitment agencies : Siemens Healthineers does not accept agency resumes.

Please do not forward resumes to our jobs alias, employees, or any other company location.

Siemens Healthineers is not responsible for any fees related to unsolicited resumes.

As an equal opportunity employer, we welcome applications from individuals with disabilities.