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- Tasks: Manage strategic partnerships and ensure high-quality service delivery in healthcare.
- Company: Siemens Healthineers pioneers breakthroughs in healthcare for everyone, everywhere.
- Benefits: Enjoy 26 days holiday, pension contributions, share schemes, and paid volunteering days.
- Why this job: Join a diverse team dedicated to fighting diseases and improving patient care globally.
- Qualifications: Experience in managing strategic partnerships and strong relationship management skills required.
- Other info: Flexible working options and a commitment to continuous improvement through LEAN methodologies.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Operational Engagement Manager role at Siemens Healthineers
Join to apply for the Operational Engagement Manager role at Siemens Healthineers
Do you want to join us in helping to fight the world\’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
Purpose of Role
The Operational Engagement Manager is responsible for ensuring the delivery of high-quality services within the Value Partnerships portfolio. This includes meeting customer satisfaction expectations, achieving contractual obligations, and ensuring alignment with financial targets and key performance indicators (KPIs). The role also involves developing strong strategic relationships with customers and internal stakeholders to support the long-term success of each partnership.
Your Role:
- Customer Relationship Management: Develop and sustain strategic, long-term relationships with customers to ensure partnership objectives align with hospital goals, expectations, and innovation initiatives.
- Strategic Alignment: Define and communicate clear strategic objectives to all stakeholders, facilitating decision-making processes that support the achievement of operational and financial goals.
- Contractual Management: Prepare and lead contractual review meetings with customers, ensuring partnership targets, financial performance, and service quality standards are met.
- Governance & Steering Committees: Organise and lead partnership steering committees with both internal and external leadership, ensuring alignment with broader strategic and operational goals.
- Issue Escalation: Manage the escalation of strategic-level issues in coordination with the Customer Services team, focusing on service quality, operational effectiveness, and goal alignment.
- Programme Planning & Delivery: Collaborate with the technical solutions team to develop and manage equipment installation plans that meet both customer requirements and operational standards.
- Project Oversight: Oversee the execution of installation projects, ensuring adherence to plans, customer satisfaction, and timely delivery.
- Innovation & Service Development: Facilitate innovation workshops with customers and internal subject matter experts to explore new solutions and service improvements.
- Opportunity Identification: Identify and develop opportunities to expand the partnership through the introduction of new equipment, services, or value-added offerings.
- Performance Monitoring: Track and report on KPIs including service uptime, customer satisfaction, and cost efficiency to ensure partnership objectives and financial targets are consistently met.
- Reporting & Risk Management: Provide regular updates to senior leadership on partnership performance, strategic progress, risks, and improvement areas to ensure proactive management.
- Continuous Improvement: Apply LEAN methodologies to enhance operational efficiency, drive cost savings, and support a culture of continuous improvement across cross-functional teams
Essential Qualifications and Experience:
- Significant experience in managing strategic partnerships within complex, service-driven contracts.
- Strong relationship management skills, capable of working effectively with stakeholders at all levels within both Siemens and client organisations.
- Extensive experience in service and/or project-based environments, ideally within the healthcare or medical technology sectors.
- Demonstrable success in managing large-scale, contract-based operations.
- Commercially astute with sound financial and contractual knowledge.
- Highly proactive and results-driven, with a strong service delivery mindset.
- Excellent communication and interpersonal skills, both written and verbal.
- Competent in using Microsoft Office and service management systems.
Desirable:
- Degree-level education or equivalent professional experience.
- Familiarity with medical imaging equipment.
- Experience applying LEAN principles in an operational setting.
Benefits:
- 26 days\’ holiday with the option to buy or sell an additional 5
- Up to 10% employer pension contribution
- Share and bonus scheme
- Access to our flexible benefits from private medical insurance to dental cover
- Corporate Social Responsibility opportunities including 2 paid volunteering days per year and support from our 24/7 employee assistance programme.
Who we are:
We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
How we work:
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at an equal opportunity employer, we welcome applications from individuals with disabilities.
We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities.
To all recruitment agencies:
Siemens Healthineers\’ recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.
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Medical Equipment Manufacturing, Hospitals and Health Care, and Biotechnology Research
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Operational Engagement Manager employer: Siemens Healthineers
Contact Detail:
Siemens Healthineers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Engagement Manager
✨Tip Number 1
Familiarise yourself with Siemens Healthineers' mission and values. Understanding their commitment to healthcare innovation will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Network with current or former employees of Siemens Healthineers on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the Operational Engagement Manager role.
✨Tip Number 3
Prepare specific examples from your past experience that demonstrate your ability to manage strategic partnerships and deliver high-quality services. Be ready to discuss how you've successfully met KPIs and customer satisfaction in previous roles.
✨Tip Number 4
Stay updated on trends in the healthcare and medical technology sectors. Being knowledgeable about recent advancements and challenges in these areas will allow you to engage in meaningful discussions during interviews and show your passion for the industry.
We think you need these skills to ace Operational Engagement Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing strategic partnerships and service-driven contracts. Use specific examples that demonstrate your relationship management skills and success in achieving operational goals.
Craft a Compelling Cover Letter: In your cover letter, express your passion for healthcare and how your background aligns with Siemens Healthineers' mission. Mention specific achievements that showcase your ability to meet customer satisfaction expectations and manage complex projects.
Highlight Relevant Skills: Emphasise your strong communication and interpersonal skills, as well as your experience with LEAN methodologies. These are crucial for the Operational Engagement Manager role, so make sure they stand out in your application.
Follow Application Instructions: Ensure you carefully follow the application instructions provided on the Siemens Healthineers careers site. This includes submitting your application through their platform and not via email, as they take data privacy seriously.
How to prepare for a job interview at Siemens Healthineers
✨Understand the Role
Make sure you thoroughly understand the responsibilities of the Operational Engagement Manager. Familiarise yourself with customer relationship management, strategic alignment, and contractual management as these are key aspects of the role.
✨Showcase Your Experience
Prepare to discuss your previous experience in managing strategic partnerships, especially within service-driven contracts. Highlight specific examples where you've successfully met customer satisfaction expectations and achieved financial targets.
✨Demonstrate Communication Skills
Since excellent communication is crucial for this role, practice articulating your thoughts clearly. Be ready to explain how you've effectively communicated with stakeholders at various levels in past roles.
✨Prepare for Scenario Questions
Anticipate scenario-based questions that may assess your problem-solving skills and ability to manage escalations. Think of examples where you've navigated complex issues and how you ensured alignment with operational goals.
