IT Support Apprentice Level 3 Technician

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

At Siemens Healthineers Magnet Technology in Eynsham, Oxford, we are a world leader in the design and manufacture of superconducting magnetic resonance imaging magnets for medical applications. We take enormous pride in developing truly innovative technology to produce superconducting magnet solutions of exceptional quality. From concept stage through to product delivery, we aim to continually push technological boundaries, as it is our mission to make MRI systems more widely accessible across the world.

Apply now for the position of IT Support Apprentice Level 3 Technician Apprenticeship. This is 13 months of practical training plus 3 months of end point assessment, and you will have the opportunity to gain valuable experience in one of the world's leading healthcare companies. Our Magnet Technology factory in Eynsham, Oxford, is at the forefront of manufacturing high-tech medical imaging equipment used by healthcare professionals worldwide.

We are seeking a motivated and enthusiastic individual to join our IT team as an IT Support Apprentice. This role is perfect for someone passionate about technology, eager to learn, and ready to start their career in IT. You will gain valuable on-the-job experience while working towards a nationally recognized qualification in IT support.

Your role as an IT Apprentice Technician:

• You will split your time between four days’ work-based training and one day release to college.
• You will provide first-line technical support to staff, assisting with hardware, software, and network-related issues.
• You will help set up and configure desktops, laptops, printers, and other devices.
• You will learn to troubleshoot and resolve basic IT problems, escalating complex issues to senior team members.
• You will assist with installing, updating, and maintaining IT systems and applications.
• You will maintain accurate records of IT support requests and solutions in the ticketing system.
• You will support team projects, such as hardware rollouts and system upgrades.
• You will also need to ensure IT security and compliance policies are followed.

About you:

• You should have a genuine interest in technology and problem-solving.
• You will need a basic understanding of computer systems, hardware, and software.
• You will need strong communication skills and a customer-focused approach.
• You are expected to be able to work both independently and as part of a team.
• You will need a proactive attitude and willingness to learn new skills.
• You will also need GCSEs (or equivalent) in Maths and English, grade C/4 or above.
• You must also have eligibility to work in the UK for the duration of the 16-month Apprenticeship and meet the Department for Education and Skills funding rules, including residency criteria.

We are proudly ranked in the Top 100 Employers at Rate My Apprenticeship, based on anonymous reviews submitted by our own Apprentices.

To find out more about our Company, our Culture, and our commitment to Sustainability and Diversity, Equity & Inclusion, please visit our website.

Who we are:

We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

As an equal opportunity employer, we welcome applications from individuals with disabilities. In Great Britain & Ireland, we are committed to becoming a Disability Confident Employer.

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alerts that will keep you posted about new opportunities.

Early Careers recruitment process:

During our Selection and Assessment process for Early Careers, we like to give our candidates the best chance to showcase their potential by using a variety of assessment types. To support the shortlisting process for our Early Careers roles, and to enable candidates to showcase their potential beyond what is on their CV, we will often make use of online assessments or/and on-demand video assessments. Further assessment will take the form of an interview or assessment centre. Assessment centres typically include some combination of activities such as group problem-solving tasks, individual interviews, presentations, and in-tray exercises. Interviews are typically competency-based. In most cases, we try to hold these final stage interviews or assessments in person where possible, to enable candidates to meet our team and get to understand a little bit more about what we do and what it might be like to work for us.