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For Companies At a Glance
- Tasks: Lead a team to deliver top-notch customer service and support in the healthcare sector.
- Company: Join Siemens Healthineers, a global leader in medical technology.
- Benefits: Enjoy 26 days holiday, company vehicle, and flexible benefits including private medical insurance.
- Why this job: Make a real difference in healthcare while developing your leadership skills.
- Qualifications: Strong customer service skills and experience managing diverse teams required.
- Other info: Be part of a diverse team dedicated to pioneering breakthroughs in healthcare.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Join to apply for the Field Service Manager role at Siemens Healthineers
Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
Reporting to the Head of Field Service, the role of the Customer Service Manager has two dimensions; firstly to ensure that we provide high quality, profitable service support to our customers and secondly, to lead and motivate a team of Customer Service Engineers (CSEs) to ensure they are giving the very best customer service possible. The ideal candidate will be based close to Crewe or Stoke, or the surrounding area. The customer support must be of a standard and quality which differentiates Siemens from the competition, achieved by developing strong relationships, building confidence and trust. The management of CSEs requires studious planning to ensure that we maximise their efficiency and availability, meeting targets on response and fix times, whilst remaining within the agreed costs.
Responsibilities
- Maintain highest customer satisfaction concurrent with running a profitable service business by developing strong relationships and communication channels with our customers.
- Look for opportunities to maximise service revenue within the region through conversion of IM/CP customers equipment from warranty to service contract and for the renewals of these service contracts, to maximise contract uptake within the region.
- Monitor the level of customer satisfaction at regular intervals. Respond to customers\’ queries and complaints. Ensure that, when necessary, corrective action is taken, root causes are determined and eliminated where possible.
- Effective management and escalation of unresolved customer technical problems
- Organise and chair appropriate service review meetings with the customer, ensuring appropriate service performance reports are generated to facilitate an open discussion around our performance.
- Line management responsibility for all CSEs within region, including performance management, recruitment, development, reward and Health & Safety, in line with the Management Standards and in compliance with the relevant HR policies.
- In conjunction with the Customer Care Centre, ensure effective co-ordination of CSEs ensuring that the team meets its commitments and contractual obligations to customers (i.e. Response Times, Fix Times, Customer Care Centre targets, etc).
- Ensure our Customer Service Engineers have the right balance of training to ensure that we cover the installed base within the region
- Motivate and develop our Customer Service Engineers to provide the best service support, encouraging them to develop excellent communication skills.
Your Skills & Experience
To apply for this role, you must have excellent customer service skills in developing strong relationships and building confidence and trust. You must also:
- Be able to meet targets on response and fix times
- Have strong stakeholder management skills, both internal and external
- Have the ability to lead a diverse team of engineers
- Have experience managing budgets or financial activity
- You must hold a full UK driving license
Our Benefits
- 26 days\’ holiday with the option to buy or sell an additional 5
- Company vehicle
- Up to 10% employer pension contribution
- Share and bonus scheme
- Access to our flexible benefits from private medical insurance to dental cover
- Corporate Social Responsibility opportunities including 2 paid volunteering days per year and support from our 24/7 employee assistance programme
Who we are
We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
How we work
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
As an equal opportunity employer, we welcome applications from individuals with disabilities. Siemens Healthineers are proud to be a Disability Confident Committed employer. If you require any adjustments at any stage of the recruitment process, please let us know.
We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities.
To all recruitment agencies: Siemens Healthineers\’ recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Other
Industries
- Medical Equipment Manufacturing
- Hospitals and Health Care
- Biotechnology Research
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Field Service Manager employer: Siemens Healthineers
Contact Detail:
Siemens Healthineers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Siemens Healthineers on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching common questions for Field Service Managers. Think about how your experience aligns with their focus on customer satisfaction and team leadership. We want you to shine!
✨Tip Number 3
Showcase your soft skills! During interviews, highlight your ability to build relationships and manage teams effectively. Siemens values strong communication, so let that personality of yours shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you can set up job alerts to stay updated on new opportunities tailored just for you.
We think you need these skills to ace Field Service Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Field Service Manager role. Highlight your customer service skills and experience in managing teams, as these are key to standing out in our selection process.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve met targets or improved customer satisfaction in previous roles. We love to see quantifiable results that demonstrate your impact!
Be Authentic: Let your personality shine through in your application. We value individuality and want to get a sense of who you are beyond your professional qualifications. Share your passion for customer service and team leadership!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, your application will be processed efficiently, and you’ll be kept in the loop about any updates regarding your application status.
How to prepare for a job interview at Siemens Healthineers
✨Know Your Customer Service Skills
Make sure you can clearly articulate your customer service experience. Think of specific examples where you've built strong relationships and trust with clients, as this is crucial for the Field Service Manager role.
✨Demonstrate Leadership Experience
Prepare to discuss your experience in leading diverse teams. Share stories that highlight how you've motivated and developed team members, especially in high-pressure situations, to show you're ready to manage Customer Service Engineers effectively.
✨Understand the Business Metrics
Familiarise yourself with key performance indicators like response and fix times. Be ready to discuss how you've met or exceeded these targets in previous roles, as this will demonstrate your ability to run a profitable service business.
✨Showcase Problem-Solving Skills
Think of examples where you've successfully resolved customer complaints or technical issues. Highlight your approach to identifying root causes and implementing corrective actions, as this aligns with the responsibilities of the role.
