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For Companies At a Glance
- Tasks: Assist customers with inquiries and log service calls in our system.
- Company: Join Siemens Healthineers, a global leader in medical technology.
- Benefits: Enjoy 26 days holiday, pension contributions, and flexible benefits.
- Why this job: Make a difference in healthcare while developing your customer service skills.
- Qualifications: Experience in call centres and strong multitasking abilities required.
- Other info: Flexible shifts with opportunities for overtime and career growth.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Do you want to contribute to the future of healthcare? Siemens Healthineers is looking for a Customer Care professional to join our team as a Customer Care Representative in Camberley, Surrey. This is a 12-month Fixed Term Contract (FTC). Based at our Camberley Office. This is a 7-day contract working shifts between the hours of 8am-8pm. Shifts will be scheduled on any day between Monday and Sunday. Flexibility is required as there may be occasional business cover requirement. Any requirement to work extended hours would be eligible for overtime/enhanced pay.
As a Customer Care Representative, you will be responsible for effectively managing all customer requests for support from call logging to call completion. You will also be expected to be the accurate and effective handler of all requests from the NHS and private sectors.
Responsibilities
- Log all Service/Applications related calls on the appropriate Service Management System, checking contract and warranty status of the reported system and capturing all of the contact information and process checks
- Forward all logged Service/Application calls to the respective Technical/Applications support teams
- Act as a point of contact for the Siemens switchboard for general Healthcare customer-related enquiries, forwarding them to the appropriate areas of the business
- Create spare part and test equipment orders as required by the Customer Service Engineer for planned visits and coordinate their delivery
Qualifications
- Prior experience of working in a call centre environment
- Experience dealing with customers over the phone or face to face
- Skills in handling several tasks at the same time against tight deadlines
- Experience working to deadlines in a pressurised environment and working in a team
- SAP experience (advantageous)
Benefits
- 26 days\\\’ holiday with the option to buy or sell an additional 5
- Up to 10% employer pension contribution
- Share and bonus scheme
- Access to our flexible benefits from private medical insurance to dental cover
- Corporate Social Responsibility opportunities including 2 paid volunteering days per year and support from our 24/7 employee assistance programme
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Customer Care Representative - 12 Month FTC employer: Siemens Healthineers
Contact Detail:
Siemens Healthineers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Representative - 12 Month FTC
✨Tip Number 1
Get to know the company! Research Siemens Healthineers and understand their values, products, and culture. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of customer interaction over the phone, try role-playing with friends or family. This will help you feel more confident and prepared to handle calls effectively.
✨Tip Number 3
Be flexible with your availability! The job requires shifts across the week, so showing that you're open to working various hours can make you a more attractive candidate. Highlight your flexibility during interviews!
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Siemens Healthineers site. This way, you can ensure your application gets the attention it deserves and you can easily track its progress.
We think you need these skills to ace Customer Care Representative - 12 Month FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Care Representative role. Highlight any relevant experience, especially in call centres or customer service, and don’t forget to mention your ability to handle multiple tasks under pressure!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role at Siemens Healthineers. Mention your flexibility with shifts and your enthusiasm for working in a team.
Showcase Your Skills: In your application, be sure to showcase your skills that align with the job description. If you have experience with SAP or managing customer enquiries, let us know! We love seeing how you can contribute to our team.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application gets to the right people. Don’t miss out on this opportunity!
How to prepare for a job interview at Siemens Healthineers
✨Know Your Stuff
Before the interview, make sure you understand Siemens Healthineers and their role in the medical technology field. Familiarise yourself with their products and services, especially those related to customer care. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Experience
Highlight your previous call centre experience and any customer-facing roles you've had. Be ready to share specific examples of how you've handled challenging situations or multitasked under pressure. This will demonstrate your ability to thrive in a fast-paced environment.
✨Flexibility is Key
Since this role requires shift work and flexibility, be prepared to discuss your availability. Mention any past experiences where you adapted to changing schedules or took on extra responsibilities. This will reassure them that you're ready for the demands of the job.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, or what success looks like in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
