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For Companies At a Glance
- Tasks: Assist customers with inquiries and log service calls in our system.
- Company: Join Siemens Healthineers, a global leader in medical technology.
- Benefits: Enjoy 26 days holiday, pension contributions, and flexible benefits.
- Why this job: Make a difference in healthcare while developing your customer service skills.
- Qualifications: Experience in call centres and strong multitasking abilities required.
- Other info: Flexible shifts with opportunities for overtime and career growth.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Customer Care Representative – 12 Month FTC
Siemens Healthineers is looking for a Customer Care professional to join our team as a Customer Care Representative in Camberley, Surrey. This is a 12-month Fixed Term Contract (FTC). Based at our Camberley Office. This is a 7-day contract with shifts between 8:00 and 20:00. Shifts will be scheduled on any day between Monday and Sunday. Flexibility is required as there may be occasional business cover requirements. Any requirement to work extended hours would be eligible for overtime/enhanced pay.
Note: This role is a fixed-term contract.
Responsibilities
- Log all Service/Applications related calls on the appropriate Service Management System, checking contract and warranty status of the reported system and capturing all contact information and process checks
- Forward all logged Service/Application calls to the respective Technical/Applications support teams
- Act as a point of contact for the Siemens switchboard for general healthcare customer-related enquiries, forwarding them to the appropriate areas of the business
- Create spare part and test equipment orders as required by the Customer Service Engineer for planned visits and coordinate their delivery
Qualifications
- Previous experience working in a call centre environment
- Experience dealing with customers over the phone or face to face
- Ability to handle several tasks at the same time against tight deadlines
- Experience working to deadlines in a pressurised environment and working in a team
- SAP experience (advantageous)
Benefits
- 26 days\’ holiday with the option to buy or sell an additional 5 days
- Up to 10% employer pension contribution
- Share and bonus scheme
- Access to flexible benefits including private medical insurance and dental cover
- Corporate social responsibility opportunities including 2 paid volunteering days per year and support from a 24/7 employee assistance programme
About Siemens Healthineers
Siemens Healthineers is a leading global medical technology company with over 170 years of experience and 18,000 patents. We have 68,000 colleagues in over 70 countries, and we are recognised as a Top 100 UK Apprenticeship employer in the 2023 Rate My Apprenticeship awards.
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Customer Care Representative - 12 Month FTC employer: Siemens Healthineers
Contact Detail:
Siemens Healthineers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Representative - 12 Month FTC
✨Tip Number 1
Get to know the company! Research Siemens Healthineers and understand their values, products, and culture. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of customer interaction over the phone, try role-playing with friends or family. This will help you feel more confident and prepared to handle calls effectively.
✨Tip Number 3
Be flexible with your availability! The job requires shifts across the week, so showing that you're open to working various hours can make you a more attractive candidate. Highlight your flexibility during interviews!
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Siemens Healthineers site. This way, you can ensure your application gets the attention it deserves and you can easily track its progress.
We think you need these skills to ace Customer Care Representative - 12 Month FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Care Representative role. Highlight any relevant experience, especially in call centres or customer service, and don’t forget to mention your ability to handle multiple tasks under pressure!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role at Siemens Healthineers. Mention your flexibility with shifts and your enthusiasm for working in a team.
Showcase Your Skills: In your application, be sure to showcase your skills that align with the job description. If you have experience with SAP or managing customer enquiries, let us know! We love seeing how you can contribute to our team.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application gets to the right people. Don’t miss out on this opportunity!
How to prepare for a job interview at Siemens Healthineers
✨Know Your Stuff
Before the interview, make sure you understand Siemens Healthineers and their role in the medical technology field. Familiarise yourself with their products and services, especially those related to customer care. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Experience
Highlight your previous call centre experience and any customer-facing roles you've had. Be ready to share specific examples of how you've handled challenging situations or multitasked under pressure. This will demonstrate your ability to thrive in a fast-paced environment.
✨Flexibility is Key
Since this role requires shift work and flexibility, be prepared to discuss your availability. Mention any past experiences where you adapted to changing schedules or took on extra responsibilities. This will reassure them that you're ready for the demands of the job.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, or what success looks like in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
